Assister Announcements

020277Assister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Training Required! MNsure’s New Eligibility and Enrollment System20250402 Training Required! MNsure’s New Eligibility and Enrollment System<custom:Link urlOnly="true" type="Component" destination="tcm:34-738359" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-04-02T20:32:29ZTraining required for MNsure's new eligibility and enrollment platform34In late June, MNsure is scheduled to launch a new eligibility and enrollment platform. The upgrade will provide consumers eligible for qualified health plans (QHPs) with a single, integrated experience from account creation through plan enrollment. In preparation for the transition, all certified partners must complete the 2026-27 Data Security, Accessibility, Compliance and Ethics training. Instructions for completing the training were emailed to all certified partners on April 1. This course is similar to the annual recertification training and is required for gaining access to the new eligibility and enrollment system. To ensure uninterrupted support for both existing and new QHP consumers, the training must be completed by June 1, 2026. If you did not receive an email, please check your junk folder before reaching out to <a href="mailto:%20brokers@mnsure.org">brokers@mnsure.org</a> or <a href="mailto:%20navigators@state.mn.us">navigators@state.mn.us</a> for assistance. Additional instructions and tips for completing the training are available on the Training Information page in <a href="/assister-central/broker-one-stop/cert-recert/training-access/index.jsp" title="Training Information" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Training Information">Broker One Stop</a> and <a href="/assister-central/navigator-one-stop/cert-recert/training/index.jsp" title="Navigator and CAC Training Information" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Navigator and CAC Training Information">Navigator One Stop</a>. Request for updated information: It is critical that MNsure has accurate email addresses for our assisters and consumers prior to the launch of the new system. Watch closely for upcoming communications that will outline the additional information MNsure needs from our assister partners and how you can help consumers with updating their information.738359IT updates256518Certification and training247853QHP2565112026-04-02T20:42:21ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Free Tax Preparation Services Available20260402 Free Tax Preparation Services Available<custom:Link urlOnly="true" type="Component" destination="tcm:34-721604" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-04-02T20:21:39ZConsumers may qualify for free federal and state income tax return preparation assistance34Consumers may qualify for free federal and state income tax return preparation assistance through Volunteer Income Tax Assistance (VITA) and AARP Tax- Aide programs. Consumers can generally get help through VITA if any of the following applies: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Individuals age 60 or older</li> <li>Individuals with a disability</li> <li>Individuals who speak limited or no English</li> <li>Individuals with an annual income of less than $69,000</li> </ul> AARP Tax-Aide does not have income or age restrictions. The <a href="https://www.revenue.state.mn.us/free-tax-preparation-sites">Minnesota Department of Revenue</a> offers additional information on free tax preparation sites, along with an interactive map that consumers can use to find locations, hours and contact information.721604Consumer assistance2462602026-04-02T20:37:13ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Paying MCRE Premiums Online20260402 Navigator Tip of the Week: Paying MCRE Premiums Online<custom:Link urlOnly="true" type="Component" destination="tcm:34-738352" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-04-02T20:20:09ZTips for assisters about paying MinnesotaCare premiums34The MinnesotaCare (MCRE) premium online payment portal can be accessed at <a href="https://payments.dhs.state.mn.us/mcre.aspx">https://payments.dhs.state.mn.us/mcre.aspx</a>. The following are needed to complete a payment and can be obtained from ARC. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Consumer’s case number</li> <li>Bill number (also referred to as the Obligation ID)</li> <li>Premium amount </li> </ul> To ensure coverage for the upcoming month, payments must be made by noon on the last business day of the month. Payments can also be made by telephone at 651-297-3862.738352Assister Program256512Consumer assistance2462602026-04-02T20:37:12ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Monthly Navigator/CAC Webinar20260402 Monthly Navigator/CAC Webinar<custom:Link urlOnly="true" type="Component" destination="tcm:34-649052" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-04-02T20:05:13ZMonthly webinar information34Slides from the April webinar are available in the <a href="/assister-central/navigator-one-stop/performance-support/index.jsp" title="Meetings and Webinars" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Intro Page - Meetings and Webinars">Meetings and Webinars</a> section of Navigator One Stop. MNsure shared information and requirements about upcoming changes, including the following: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>MNsure’s technology modernization</li> <li>New training requirement</li> <li>Updating general information in AMP and making sure staff email addresses are correct</li> <li>High-level timeline for technology modernization rollout</li> </ul> During the webinar, DHS also provided details about the <a href="https://links-2.govdelivery.com/CL0/https:%2F%2Fwww.mnsure.org%2Fassister-central%2Fannouncements%2Findex.jsp%3Fid=34-734738%26utm_medium=email%26utm_source=GovDelivery/1/0101019d1bfcacf3-05954678-109f-4cf8-93a6-4cd798cd7e56-000000/s62Y_OC9hb0eF76zmhNQ9--qE2XyeqqfOdU45NcqoQE=449">2026 Minnesota Medicaid Equity Forum</a>. Questions about the forum should be emailed to <a href="mailto:%20OMMD.Inbox.DHS@state.mn.us">OMMD.Inbox.DHS@state.mn.us</a>. The next monthly webinar is scheduled for Wednesday, May 6, 2026, from 12:30 to 1:30 p.m. Monthly webinars offer assisters an opportunity to receive programs updates, ask questions and provide feedback. You can find links and call-in information on the <a href="/assister-central/navigator-one-stop/performance-support/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Intro Page - Meetings and Webinars">Meetings and Webinars</a> page in Navigator One Stop. As always, previous monthly webinars can be found by selecting the <a href="/assister-central/navigator-one-stop/performance-support/past-webinars/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Intro Page - Past Webinars">Past Webinars</a> link on the same page.649052Assister Program256512Meetings and webinars2462612026-04-02T20:37:15ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Processing Status Updates20260402 Processing Status Updates<custom:Link urlOnly="true" type="Component" destination="tcm:34-650395" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-04-02T20:04:36ZProcessing updates34Manual Account Creation Requests: Inquiries and status checks must be emailed securely to <a href="mailto:navigators@state.mn.us">navigators@state.mn.us</a> or <a href="mailto:brokers@state.mn.us">brokers@state.mn.us</a>. MNsure Life Event Processing: MNsure is currently processing life events reported on or before March 24. Assisters that have reported a life event online or through the ARC or Broker Line will receive a secure email with the results once the life event has been processed.650395Consumer assistance2462602026-04-02T20:37:15ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Changes are Coming! MNsure’s New Eligibility and Enrollment System20250326 Changes are Coming! MNsure’s New Eligibility and Enrollment System<custom:Link urlOnly="true" type="Component" destination="tcm:34-734152" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-03-26T19:38:26ZMNsure is scheduled to launch our new eligibility and enrollment platform34In late June, MNsure is scheduled to launch our new eligibility and enrollment platform. The transition to the new MNsure system for consumers eligible for qualified health plans (QHPs) will bring a single, integrated experience from account creation through plan enrollment. Critical first steps begin in April: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Training: All certified partners will need to complete the new 2027 Data Security, Accessibility, Compliance and Ethics training. You will receive an email in early April with instructions for how to take the training. To ensure uninterrupted support for both existing and new QHP consumers, the training must be completed by June 1, 2026.</li> <li>Update Information: It is essential to make sure that MNsure has accurate contact information for our assisters and our consumers. Watch closely for upcoming communications that will provide further details on additional information MNsure needs from our assister partners and how you can support consumers with updating their information.</li> </ul>734152IT updates256518Certification and training247853QHP2565112026-03-26T19:41:26ZAssister Announcements244306Navigators and CACs233537<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore><Tag><Description/><Title>Assister Program256512Meetings and webinars2462612026 Minnesota Medicaid Equity Forum20260326 2026 Minnesota Medicaid Equity Forum<custom:Link urlOnly="true" type="Component" destination="tcm:34-734738" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-03-26T19:37:49ZRegistration is now open for the fourth annual Minnesota Medicaid Equity Forum34Registration is now open for the fourth annual Minnesota Medicaid Equity Forum! This year we are looking forward to sharing space as we collaborate with you and your peers on protecting access to care and centering community voices amid big federal changes coming to Medical Assistance. Recognizing that advancing health equity takes a collective effort, the Minnesota Department of Human Services has brought together a diverse group of partners each year since 2023 to engage in shared visioning and collaborative action planning for the year ahead. We welcome you to come share your perspective, connect with other partners engaged in advancing health equity, and continue to inform the health equity priorities of Minnesota’s Medicaid program. The Minnesota Department of Human Services will host three sessions for this equity forum to accommodate different preferences and availabilities: two in-person and one virtual session, using the same agenda and content for each. To maximize diverse participation in the forums, please plan to attend only one. Register now 2026 Minnesota Medicaid Equity Forum Equity in Uncertain Times: Protecting Access, Centering Communities - Understanding the Community Impacts of Federal and State Medicaid Changes  <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Twin Cities Metro: Tuesday, April 21, from 8:30 a.m. to 4 p.m. </li> </ul> Shoreview Community Center Register here: <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eventbrite.com%2Fe%2F2026-metro-in-person-minnesota-medicaid-health-equity-forum-tickets-1985160871606%3Faff%3Doddtdtcreator&data=05%7C02%7Cdawn.napier%40state.mn.us%7C793a0746693e4a81960308de86a3a3e1%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C639096234550117996%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=LebgY6GlNRErkOxyBUFv10%2BU6kVRCpi9JZkYuuBpCrw%3D&reserved=0">Twin Cities Metro In-Person MN Medicaid Equity Forum </a> Registration will close on Tuesday, April 14 <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Virtual forum: Monday, May 4, from 9:00 a.m. to 4 p.m.  </li> </ul> Zoom meeting Register here: <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eventbrite.com%2Fe%2F2026-virtual-minnesota-medicaid-health-equity-forum-tickets-1985163925741%3Faff%3Doddtdtcreator&data=05%7C02%7Cdawn.napier%40state.mn.us%7C793a0746693e4a81960308de86a3a3e1%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C639096234550136723%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=xlWcDaGoWWXFzqBIDXDC0sZohFxB%2F5fx3%2FWLExQXvEY%3D&reserved=0">Virtual Minnesota Medicaid Equity Forum </a> Registration will close on Monday, April 27 <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Duluth, Minnesota: Thursday, May 7, from 8:30 a.m. to 4 p.m. </li> </ul> University of Minnesota Duluth- Kirby Student Center Ballroom Register here: <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eventbrite.com%2Fe%2F2026-greater-minnesota-in-person-medicaid-health-equity-forum-tickets-1985162366076%3Faff%3Doddtdtcreator&data=05%7C02%7Cdawn.napier%40state.mn.us%7C793a0746693e4a81960308de86a3a3e1%7Ceb14b04624c445198f26b89c2159828c%7C0%7C0%7C639096234550155880%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=ippDrvLVvq8RZ0S%2FGZspwv5vWheRcSFbGn2VYAx%2FXyg%3D&reserved=0">Duluth In-Person Minnesota Medicaid Equity Forum</a> Registration will close Thursday, April 30 Who: Medicaid members and patient groups, Community-based organizations, faith-based organizations, managed care organizations, health care providers, Tribal Nations, urban American Indian organizations, Minnesota county partners, and Department of Human Services staff and leadership.  Goals and outcomes: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Elevating community-led, community-centered guidance and solutions to improve Minnesota’s Medicaid program, called Medical Assistance, and MinnesotaCare </li> <li>Fostering cross-sector connection and partnerships </li> <li>Committing to actionable items for sustaining statewide collective health equity efforts with a focus on protecting access as federal Medicaid changes are implemented. </li> </ul> Questions? Please reach out to <a href="mailto:%20OMMD.Inbox.DHS@state.mn.us">OMMD.Inbox.DHS@state.mn.us </a> Thank you, and we hope to see you there! 7347382026-03-26T19:41:26ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Managed Care Plan and Personal Identifier Information20260326 Navigator Tip of the Week: Managed Care Plan and Personal Identifier Information<custom:Link urlOnly="true" type="Component" destination="tcm:34-736009" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-03-26T19:34:59ZTips for assisters about managed care plans and providing personal identifiers34Managed Care Plans: The ARC is unable to tell assisters which health insurance plan a public program consumer is enrolled in. To obtain this information, assisters must reach out to the consumer's county of residence. For cases involving only MinnesotaCare, please contact Health Care Consumer Support for assistance. Personal Identifiers: The ARC staff uses the identifiers provided by assisters to search for open cases, and the effectiveness of these searches relies heavily on the quality of the identifiers available. To enhance the accuracy of their search, it is beneficial to have more than three identifiers for each client, as this provides a safeguard in case any of the identifiers are incorrect. Identifiers that can be used by ARC include: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Name</li> <li>Address (including former addresses if listed)</li> <li>Last 4 of SSN</li> <li>Phone number</li> <li>Email</li> </ul>736009Assister Program256512Consumer assistance2462602026-03-26T19:41:26ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: ARC Expanding MinnesotaCare Services20260320 Navigator Tip of the Week: ARC Expanding MinnesotaCare Services<custom:Link urlOnly="true" type="Component" destination="tcm:34-734056" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-03-20T13:36:51ZARC is offering enhanced guidance regarding MinnesotaCare cases34ARC is offering enhanced guidance regarding MinnesotaCare (MCRE) cases. ARC staff can confirm if MCRE coverage has effectuated (is active) and offer details about the household's monthly MCRE premium, if applicable, along with the unique Obligation ID needed for online premium payments. Please be aware that for new applications, it may take up to one business day for the premium amount information to be available.734056Assister Program256512Consumer assistance2462602026-03-20T13:40:12ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Reminder: NEW Data Privacy and Security Training Requirement Coming Soon20260312 Reminder: NEW Data Privacy and Security Training Requirement Coming Soon<custom:Link urlOnly="true" type="Component" destination="tcm:34-729017" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-03-12T19:26:24ZTraining is mandatory for assisters to gain access to MNsure’s new application and enrollment portal34Beginning in early April, MNsure will begin offering the 2027 Data Security, Accessibility, Compliance and Ethics training for certified assisters. This training is mandatory for assisters to gain access to MNsure’s new application and enrollment portal that is scheduled to launch in late June 2026. To ensure continued support for both current and new consumers, the training must be completed by June 1, 2026. In preparation for training, informational emails will be sent out in early April. At this time, we strongly encourage agency account administrators to log in to AMP/BAMP to confirm that all contact information, specifically email addresses, are accurate.729017Certification and training247853IT updates256518Assister Program256512Consumer assistance2462602026-03-12T19:27:53ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Reporting Changes and Processing Renewals20260312 Navigator Tip of the Week: Reporting Changes and Processing Renewals<custom:Link urlOnly="true" type="Component" destination="tcm:34-731100" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-03-12T17:35:28ZTips on renewals and reporting changes34Who do I contact to report changes? The ARC can take changes on mixed eligibility cases involving qualified health plans (QHP) household members, provided that you are not trying to remove a household member who is currently eligible for a public program. The case cannot have reasonable opportunity period (ROP) verifications due or periodic data matching (PDM) status. Please visit <a href="/assister-central/helping-consumers/report-changes/index.jsp" title="Application Report Changes" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Application Report Changes">Report Application Changes</a> on Assister Central under Helping consumers to determine what changes can be reported online. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>If a case has MinnesotaCare and MA, contact the County.</li> <li>If a case has MinnesotaCare only, contact DHS.</li> </ul> Who processes the renewal? <ul xmlns="http://www.w3.org/1999/xhtml"> <li>MNsure does not process public program renewals.</li> <li>If a case has MinnesotaCare and MA, the County processes the renewal.</li> <li>If a case has MinnesotaCare only, DHS processes the renewal.</li> </ul>731100Assister Program256512Consumer assistance2462602026-03-12T19:27:53ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Special Enrollment Opportunity for Consumers20260305 Special Enrollment Opportunity for Consumers<custom:Link urlOnly="true" type="Component" destination="tcm:34-728028" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-03-05T21:16:48ZMinnesota’s income tax form includes an easy way to ask for information about health insurance coverage34Minnesota’s income tax form (Form M1) for 2025 includes an easy way to ask for information about health insurance coverage. Individuals who are uninsured can check a box on the tax form authorizing the Minnesota Department of Revenue to share their information with MNsure. After they file their Minnesota tax return, the consumer will get a letter from MNsure about coverage options and next steps. They will have a 65-day special enrollment period (starting from the date of the letter) to apply through MNsure, and if eligible, enroll in a qualified health plan.728028Consumer assistance246260Special enrollment256515QHP2565112026-03-05T21:21:05ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Calling the ARC – When does a consumer need to be present on the phone?20260305 Navigator Tip of the Week: Calling the ARC – When does a consumer need to be present on the phone?<custom:Link urlOnly="true" type="Component" destination="tcm:34-729011" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-03-05T21:13:51ZWhen consumers must be on a call to the ARC34When a consumer must be present: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Username lookups / Password resets</li> <li>To report a Life Event Change over the phone, if not able to be reported online</li> <li>To deny a pending application</li> <li>To attest to a Qualifying Life Event for a Special Enrollment Period (if the attestation/questionnaire was not already completed)</li> <li>To attest failure to reconcile (FTR)</li> <li>To close a case when there is current eligibility if the case meets closure requirements</li> <li>When requesting to open shopping for the "Easy Enrollment" SEP (MN state tax return)</li> <li>When requesting 1095-A information (this includes corrections and duplicate copy requests) </li> </ul> When a consumer does need to be present, they must be on the call at the outset of the call. When a consumer need not be present: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>To close a case when there is no current eligibility if the case meets closure requirements</li> <li>Expired consent for federal tax information (FTI), for FAST registration, or to request FTI letter to be sent from MNsure to the consumer</li> <li>For reporting inability to access notices in the consumer’s account when there is a current case with the user id</li> <li>To open shopping if the QLE/SEP questionnaire has already been completed and verification documents have been uploaded, match attestation, and meet document requirements.</li> </ul>729011Assister Program256512Special enrollment256515Consumer assistance246260IT updates2565182026-03-05T21:21:05ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537FY 2027 Navigator Grant Program Request for Proposals20260226 FY 2027 Navigator Grant Program Request for Proposals<custom:Link urlOnly="true" type="Component" destination="tcm:34-728036" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-02-26T20:28:38ZRPF deadline is March 334MNsure is accepting proposals for the <a href="/assets/bd-2026-01-28-grant-prog-policystmnt_tcm34-721321.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="bd-2026-01-28-grant-prog-policystmnt.pdf">FY 2027 MNsure Navigator Grant Program</a>. Responses to the Request for Proposal (RFP) must be submitted online by March 3, at 1 p.m. Central time. All information related to the RFP process is located in the <a href="/about-us/assister-program/funding-opportunities/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Assister Funding Opportunities">Assister Funding Opportunities</a> section on MNsure.org, including the following important resources: <ul xmlns="http://www.w3.org/1999/xhtml"> <li><a href="/assets/FY-2027-Navigator-Grant-Applicant-Webinar_tcm34-724579.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="FY-2027-Navigator-Grant-Applicant-Webinar.pdf">Webinar slides and speaker’s notes</a> from the informational webinar held on February 11. The webinar provided details of the RFP and an overview of how to submit the online application.</li> <li><a href="/about-us/assister-program/funding-opportunities/q-and-a.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="00 Intro - Q&A">MNsure’s responses to questions submitted regarding the RFP</a>. Responses to all questions submitted have been posted.</li> </ul> The deadline for submitting questions regarding the RFP has passed. MNsure will only address inquiries concerning technical issues related to online proposal submissions, which can be directed to <a href="mailto:navigatorgrants@mnsure.org">navigatorgrants@mnsure.org</a>. Technical questions will be accepted until the deadline, although please be aware that support may be limited on March 3.728036Assister Program2565122026-02-26T20:35:22ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Attestation of Special Enrollment Periods20260226 Navigator Tip of the Week: Attestation of Special Enrollment Periods<custom:Link urlOnly="true" type="Component" destination="tcm:34-728025" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-02-26T20:21:21ZThe ARC has identified many errors with consumer attestation dates for qualifying life events34The ARC has identified many errors with consumer attestation dates for qualifying life events (LECs) for Special Enrollment Periods (SEPs). It is important to review the details on the consumer’s verification document(s) before completing the questionnaire with them and that they attest to the date of their QLE. The date on the documentation must match the date the consumer attests to on the questionnaire. To upload the document, either add it to the consumer's account or visit MNsure.org and search for "enrollment upload" to find the correct upload procedure. After uploading, wait 10 minutes and then contact the ARC for documentation review. Additional information about this this process is available on Assister Central, Helping Consumers, <a href="/assister-central/helping-consumers/sep/index.jsp" title="Special Enrollment Period (SEP)" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Special Enrollment Period (SEP)">Special Enrollment Period (SEP)</a>. There is a separate procedure for uploading general verifications and LEC verifications, which can be found searching the keyword “<a href="https://www.mnsure.org/current-customers/manage-account/verify/qhp.html">upload</a>” on MNsure.org.728025Assister Program256512Special enrollment256515Consumer assistance246260IT updates2565182026-02-26T20:35:22ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Update to Application Functionality for Former Foster Care Youth20260226 Update to Application Functionality for Former Foster Care Youth<custom:Link urlOnly="true" type="Component" destination="tcm:34-728024" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-02-26T20:16:29ZThe online application has been update and the workaround is no longer needed34In October of 2023, Minnesota expanded Medical Assistance for former foster care youth. For more information, see EPM <a href="https://hcopub.dhs.state.mn.us/epm/2_2_2_1_3.htm">2.2.2.1.3 Former Foster Care Youth Basis of Eligibility</a>. Previously, the online application did not recognize youth who aged out of foster care in another state and now live in Minnesota. In February of 2024, DHS provided navigators and certified application counselors with temporary workaround instructions to complete a paper or online application for these individuals. DHS updated the online application system to determine eligibility for former foster youth, so the workaround is no longer needed. As of February 22, 2026, the online application has functionality allowing applicants to select which state they lived in when they aged out of foster care. 728024Medical Assistance153154Consumer assistance2462602026-02-26T20:35:22ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537FY 2027 Navigator Grant Program Request for Proposals20260219 FY 2027 Navigator Grant Program Request for Proposals<custom:Link urlOnly="true" type="Component" destination="tcm:34-725941" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-02-19T21:04:13ZRPF deadline is March 334MNsure is accepting proposals for the <a href="/assets/bd-2026-01-28-grant-prog-policystmnt_tcm34-721321.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="bd-2026-01-28-grant-prog-policystmnt.pdf">FY 2027 MNsure Navigator Grant Program</a>. Responses to the Request for Proposal (RFP) must be submitted online by March 3, at 1 p.m. Central time. All information related to the RFP process is located in the <a href="/about-us/assister-program/funding-opportunities/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Assister Funding Opportunities">Assister Funding Opportunities</a> section on MNsure.org, including the following important resources: <ul xmlns="http://www.w3.org/1999/xhtml"> <li><a href="/assets/FY-2027-Navigator-Grant-Applicant-Webinar_tcm34-724579.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="FY-2027-Navigator-Grant-Applicant-Webinar.pdf">Webinar slides and speaker’s notes</a> from the informational webinar held on February 11. The webinar provides details of the RFP and an overview of how to submit the online application.</li> <li><a href="/about-us/assister-program/funding-opportunities/q-and-a.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="00 Intro - Q&A">MNsure’s responses to questions submitted regarding the RFP</a>. Responses to all questions submitted by the February 17 deadline will be posted by February 22.</li> </ul> Applicants are encouraged to calculate whether they met the minimum qualifications for a funding level before submitting a response. Potential respondents may also request their minimum qualification score by emailing <a href="mailto:navigatorgrants@mnsure.org">navigatorgrants@mnsure.org</a>. Requests must be submitted by 5 p.m. on February 20. The deadline for submitting other questions regarding the RFP has passed. Applicants experiencing technical issues with submitting a proposal online may still contact <a href="mailto:navigatorgrants@mnsure.org">navigatorgrants@mnsure.org</a> for assistance. Remember, responses to the RFP must be submitted online by March 3, at 1 p.m. Central time.725941Assister Program2565122026-02-25T22:29:57ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537December Navigator Payments20260219 December Navigator Payments<custom:Link urlOnly="true" type="Component" destination="tcm:34-696799" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-02-19T21:02:37ZMonthly navigator per-enrollee payment status34Monthly navigator per-enrollee payments for December 2025 have been issued. Your agency’s payment statement will be securely emailed to your indicated payment coordinator. Authorized agency administrators should check the <a href="/assister-central/navigator-one-stop/essential-tools/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Essential Tools">Agency Management Program (AMP)</a> to view or update your payment coordinator information.696799Assister Program2565122026-02-25T22:32:32ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Online Accounts and Federal Tax Information Access System Tool (FAST)20260219 Navigator Tip of the Week: Online Accounts and Federal Tax Information Access System Tool (FAST)<custom:Link urlOnly="true" type="Component" destination="tcm:34-725938" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-02-19T20:57:57ZPrevious application information and updating FTI34Online Accounts Even without a consumer present, the ARC can tell an assister if a previous application was done online or via a paper application. An online application does not guarantee that there is a user ID for the consumer. This may occur if the consumer applied through another family member's account or if they cannot recall their identification details, leaving the ARC without a previous application to match information against. To verify the existence of a user ID for the consumer, it is necessary to contact the ARC with the consumer present. Federal Tax Information Access System Tool (FAST) Expired federal tax information (FTI) authorization will lead to individuals losing their tax credits if they do not update it. If the consumer is eligible for a qualified health plan (QHP), the ARC can add their FTI information into the online FTI tool without the consumer present. Once the information is added, it is up to the consumer to update their FTI authorization using the consumer-facing tool (<a href="https://www.mnsure.org/forms/fti.jsp?cbr=86F73000fbafe40748044282b8b9">FTI Form / MNsure</a>). 725938Assister Program2565122026-02-19T21:24:58ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs2335372027 Navigator Grant Program Request for Proposals20260212 2027 Navigator Grant Program Request for Proposals<custom:Link urlOnly="true" type="Component" destination="tcm:34-724897" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-02-12T20:49:44ZMNsure has launched a request for proposals (RFP) for the fiscal year 2027 MNsure Navigator Grant program34MNsure has launched a request for proposals (RFP) for the fiscal year 2027 MNsure Navigator Grant program. MNsure hosted an information session for potential applicants on February 11. Interested agencies can view the PowerPoint presentation with speaker’s notes on the Assister Funding Opportunities webpage. Please be aware of these key upcoming dates for the RFP: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>February 17 – Deadline for submitting questions regarding RFP. Questions must be submitted to <a href="mailto:navigatorgrants@mnsure.org">navigatorgrants@mnsure.org</a> by 3 p.m. Central time.</li> <li>February 22 – Answer to questions will be posted on this webpage on or before this date.</li> <li>March 3 – Grant proposals are due. RFP responses must be submitted online by 1 p.m. Central time.</li> </ul> We encourage all navigator agencies to review the <a href="/assets/bd-2026-01-28-grant-prog-policystmnt_tcm34-721321.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="bd-2026-01-28-grant-prog-policystmnt.pdf">MNsure Navigator Grant Program, Fiscal Year 2027 (PDF)</a>. Additional details regarding the RFP will be shared through the Navigator Communication and posted on MNsure’s <a href="/about-us/assister-program/funding-opportunities/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Assister Funding Opportunities">Assister Funding Opportunities</a> as they are available.724897Assister Program2565122026-02-13T23:35:57ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Special Enrollment Periods / Qualifying Life Events20260212 Navigator Tip of the Week: Special Enrollment Periods / Qualifying Life Events<custom:Link urlOnly="true" type="Component" destination="tcm:34-724893" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-02-12T20:42:33ZConsumers who wish to enroll after open enrollment must experience a QLE34Consumers who wish to enroll after open enrollment must experience a qualifying life event (QLE) to be eligible for a special enrollment period (SEP). It is important for consumers to review potential QLEs and their specifics, which can be found on the <a href="/new-customers/enrollment-deadlines/special-enrollment/sep-le/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - qualifying life events">Qualifying Life Event</a> page or by searching for "QLE" on MNsure.org. If a consumer has experienced a QLE and applied online, they must attest to the event by completing the questionnaire in their <a href="/new-customers/enrollment-deadlines/special-enrollment/sep-apply/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Apply for Special Enrollment Period (SEP)">Enrollment Dashboard</a>. For those who applied using a paper application, the assister and consumer must call the ARC together to complete the questionnaire on the consumer’s behalf. It is important to be prepared with the details of the QLE and its effective date when calling the ARC.724893Assister Program2565122026-02-13T23:30:42ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537MNsure Box on Tax Form Can Open Special Enrollment Period (SEP) 20260212 MNsure Box on Tax Form Can Open Special Enrollment Period (SEP)<custom:Link urlOnly="true" type="Component" destination="tcm:34-720693" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-02-12T20:36:44ZThis tax season, MNsure has an opportunity for Minnesotans to get covered34Are you working with a Minnesotan who needs health insurance but missed the chance to sign up during open enrollment? This tax season, MNsure has an opportunity for them to get covered. It starts with their state income taxes. Minnesota’s income tax form (Form M1) for 2025 includes an easy way to ask for information about health insurance coverage. Individuals who are uninsured can check a box on the tax form authorizing the Minnesota Department of Revenue to share their information with MNsure. After they file the Form M1, the consumer will get a letter from MNsure about coverage options and next steps. They will have a 65-day special enrollment period (starting from the date of the letter) to apply through MNsure, and if eligible, enroll in a qualified health plan. The qualifying life event (QLE) associated with this checkbox is available in the QLE questionnaire in the online enrollment platform as “State Income Taxes (M1) Checkbox." This QLE should be reported through the consumer account using the notice date as the event date. Once reported, the assister should contact the ARC (or BSL) to open shopping. Learn more about this path to coverage at <a href="/new-customers/enrollment-deadlines/special-enrollment/state-income-taxes/index.jsp" xlink:title="01 State Income Taxes Intro" xmlns:xlink="http://www.w3.org/1999/xlink">MNsure.org/statetaxes</a>.720693Consumer assistance246260Special enrollment256515QHP2565112026-02-12T20:51:30ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs2335372027 Navigator Grant Program Request for Proposals20260205 2027 Navigator Grant Program Request for Proposals<custom:Link urlOnly="true" type="Component" destination="tcm:34-723061" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-02-05T21:21:43ZMNsure has launched a request for proposals (RFP) for the fiscal year 2027 MNsure Navigator Grant program34MNsure has launched a request for proposals (RFP) for the fiscal year 2027 MNsure Navigator Grant program. An information session for prospective applicants will take place on Wednesday, February 11, at 1 p.m. Central time, where details about the RFP process and requirements will be provided. Interested individuals are strongly encouraged to join the <a href="https://minnesota.webex.com/minnesota/j.php?MTID=mebde385d9a1315513cc347eff41c9f2f">information session on Webex</a> to gain valuable information about the RFP process. Please be aware of these key dates for 2026: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>February 3 – Request for proposals issued</li> <li>February 11 – Information Session for potential applicants</li> <li>February 17 – Deadline for submitting questions regarding RFP. Questions must be submitted to <a href="mailto:%20navigatorgrants@mnsure.org">navigatorgrants@mnsure.org</a> by 3 p.m. Central time</li> <li>February 22 – Answer to questions will be posted on this webpage on or before this date</li> <li>March 3 – Grant proposals are due. RFP responses must be submitted online by 1 p.m. Central time.</li> </ul> We encourage all navigator agencies to review the <a href="/assets/bd-2026-01-28-grant-prog-policystmnt_tcm34-721321.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="bd-2026-01-28-grant-prog-policystmnt.pdf">MNsure Navigator Grant Program, Fiscal Year 2027 (PDF)</a>. Additional details regarding the RFP will be shared through the Navigator Communication and posted on MNsure’s <a href="/about-us/assister-program/funding-opportunities/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Assister Funding Opportunities">Assister Funding Opportunities</a> as they are available.723061Assister Program2565122026-02-05T21:27:43ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Reporting Life Event Change (LECs)20260205 Navigator Tip of the Week: Reporting Life Event Change (LECs)<custom:Link urlOnly="true" type="Component" destination="tcm:34-723060" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-02-05T21:16:55ZSubmit a separate form for each household member individually34If you are reporting Life Event Changes online, you can do so from here: <a href="/assister-central/helping-consumers/report-changes/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Application Report Changes">https://www.mnsure.org/assister-central/helping-consumers/report-changes/index.jsp</a> Please remember that if you are reporting changes for more than one household member, you must submit a separate form for each household member individually.723060Assister Program2565122026-02-13T23:09:30ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537MNsure Board Approves FY 2027 Navigator Grant Program Policy Statement20260129 MNsure Board Approves FY 2027 Navigator Grant Program Policy Statement<custom:Link urlOnly="true" type="Component" destination="tcm:34-721605" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-01-29T23:25:30ZMNsure is preparing to release a request for proposals (RFP) for the fiscal year 2027 MNsure Navigator Grant program34MNsure is preparing to release a request for proposals (RFP) for the fiscal year 2027 MNsure Navigator Grant program. On January 28, 2026, the MNsure Board approved a policy statement that sets the parameters of the RFP. We encourage all navigator agencies to review the <a href="/assets/bd-2026-01-28-grant-prog-policystmnt_tcm34-721321.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="bd-2026-01-28-grant-prog-policystmnt.pdf">MNsure Navigator Grant Program, Fiscal Year 2027 (PDF)</a>. Additional details regarding the RFP will be shared through the Navigator Communication and posted on MNsure’s <a href="/about-us/assister-program/funding-opportunities/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Assister Funding Opportunities">Assister Funding Opportunities</a> as they are available. Please be aware of the anticipated timeline for this year’s grant process: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Early February 2026 – Request for proposals issued</li> <li>Mid-February – Information Session for potential applicants</li> <li>Mid-February – Deadline for submitting questions regarding RFP</li> <li>Late February – Responses to questions posted</li> <li>Early March – Grant proposals due</li> <li>Early July – Grant awards announced publicly, grant contracts begin</li> </ul>721605Assister Program2565122026-02-04T17:48:41ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537There are still opportunities to enroll in a health plan!20260129 There are still opportunities to enroll in a health plan!<custom:Link urlOnly="true" type="Component" destination="tcm:34-720721" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-01-29T22:45:26ZA special enrollment period (SEP) is now required to enroll in or change a qualified heath plan34A special enrollment period (SEP) is now required to enroll in or change a qualified heath plan. The steps for enrollment differ depending on a consumer’s situation. Prior to assisting consumers with this process, it is important to review the SEP process which can be found on Assister Central in the Helping Consumers section under <a href="/assister-central/helping-consumers/sep/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Special Enrollment Period (SEP)">Special Enrollment Period</a>. Tips and things to remember: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Public program eligible recipients can enroll at any time.</li> <li>Remind consumers to report all application changes as they could change the consumer’s eligibility for financial assistance.</li> <li>See <a href="/new-customers/enrollment-deadlines/special-enrollment/sep-le/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - qualifying life events">Qualifying Life Events</a> in the Special Enrollment Period (SEP) section on MNsure.org for questions about what kinds of life events may provide eligibility for a SEP.</li> <li>To determine whether a consumer’s situation qualifies for a SEP, a full application must be completed, or a change reported and processed on an existing application which after processing, deems them eligible for a SEP.</li> <li>Most SEPs require verification documents that can be uploaded through MNsure.org.</li> </ul>720721Special enrollment256515QHP2565112026-02-04T17:42:08ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Contact Center Availability on Friday, January 2320260122 Contact Center Availability on Friday, January 23<custom:Link urlOnly="true" type="Component" destination="tcm:34-720742" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-01-22T22:08:44ZPlease limit calls to urgent cases34MNsure anticipates significant wait times for the Assister Resource Center and Broker Service Line on Friday, January 23, due to staffing shortages. Please limit calls to urgent cases. We appreciate your understanding.720742Assister Program256512Consumer assistance246260IT updates256518Key messages2565172026-01-22T22:10:41ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Tax Time and Form 1095-As20260122 Tax Time and 1095As<custom:Link urlOnly="true" type="Component" destination="tcm:34-719011" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-01-22T21:56:00ZMNsure has begun mailing Form 1095-As to consumers who enrolled in a qualified health plan through MNsure for any part of 202534MNsure has begun mailing Form 1095-As to consumers who enrolled in a qualified health plan through MNsure for any part of 2025. In addition to the notifications section in their METS account, the 1095-As are also available in the “My Inbox” section of a consumer’s enrollment dashboard. The form is being mailed to the mailing address that is associated with the primary enrollee's MNsure account. If they moved and did not inform MNsure of an address change, they will not receive the form unless they have a mail forwarding order in place. As a reminder, assisters are prohibited from providing tax advice and should not view or print a consumer’s Form 1095-A.719011Consumer assistance246260Consumer notices2470242026-02-04T17:36:45ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Telehealth Option for MHCP Members20260115 Telehealth Option for MHCP Members<custom:Link urlOnly="true" type="Component" destination="tcm:34-719896" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-01-15T21:57:55ZMinnesota Health Care Programs supports telehealth as a safe and effective way for its members to get care34Minnesota Health Care Programs (MHCP) supports telehealth as a safe and effective way for its members to get care. When you interact with members, remind them they can get many health care services from home via telehealth using their phone or computer. DHS has created a one-pager with information about <a href="https://mn.gov/dhs/assets/telehealth-options_tcm1053-718997.pdf">telehealth</a> to share with members. It is also linked from several webpages including the <a href="https://mn.gov/dhs/people-we-serve/adults/health-care/health-care-programs/programs-and-services/minnesotacare-coverage.jsp">MinnesotaCare</a> and <a href="https://mn.gov/dhs/people-we-serve/adults/health-care/health-care-programs/programs-and-services/ma-coverage.jsp">Medical Assistance</a> Coverage pages. Last week, DHS sent all MHCP members a text message reminding them of the telehealth option. Telehealth meets the same standards as in-person services when clinically appropriate and helps reduce barriers like travel, clinic access, and safety concerns. MHCP covers and reimburses eligible telehealth services for members in managed care and fee-for-service programs. Members can call their doctor’s office to discuss a telehealth visit.719896Medical Assistance153154MinnesotaCare153155Consumer assistance2462602026-01-15T22:07:00ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Spenddowns20260115 Navigator Tip of the Week: Spenddowns<custom:Link urlOnly="true" type="Component" destination="tcm:34-719895" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-01-15T21:54:20ZContact should be made with the county34As a reminder, questions about cases involving Medical Assistance spenddowns are outside the scope of the ARC's services. Please contact the county.719895Assister Program2565122026-01-15T22:07:00ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Reminder About Changing, Cancelling and Terminating Coverage20260108 Reminder About Changing, Cancelling and Terminating Coverage<custom:Link urlOnly="true" type="Component" destination="tcm:34-719008" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2026-01-08T19:23:59ZResource for coverage changes and cancellation 34If a consumer is eligible and wishes to switch to a new plan, cancel coverage before it becomes active, or terminate existing coverage, the <a href="/assets/20191031_UserGuide_Changing_Cancelling_and_Terminating_Medical_Dental%20Coverage_tcm34-488001.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="20191031_UserGuide_Changing_Cancelling_and_Terminating_Medical_Dental Coverage 1">Changing, Cancelling and Terminating Coverage (PDF)</a> should be used to assist with accomplishing these tasks. This PDF can be found under Shop and Enroll in the Helping Consumers section on MNsure’s Assister Central.719008Consumer assistance2462602026-01-08T19:52:32ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Thank You!20251218 Thank You!<custom:Link urlOnly="true" type="Component" destination="tcm:34-716788" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-12-18T20:16:02ZWe appreciate your partnership in pursuing our mission34Thank you for your incredible dedication and hard work so far during open enrollment! We crossed a major milestone on December 15, and we know many more Minnesotans will be reaching out for your help before open enrollment ends on January 15, 2026. We appreciate your partnership in pursuing our mission of ensuring all Minnesotans have the security of health insurance.7167882025-12-19T22:31:58ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Coverage Effective Dates and Special Enrollment Periods20251218 Coverage Effective Dates and Special Enrollment Periods<custom:Link urlOnly="true" type="Component" destination="tcm:34-716074" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-12-18T19:59:17ZDecember 15 is the deadline to enroll in a qualified health plan (QHP) with coverage starting January 1, 202634February 1, Coverage Effectuation Plan selections made between December 16, 2025, and January 15, 2026, will be for coverage starting February 1, 2026. Special Enrollment Periods Consumers who qualify for a special enrollment period (SEP) may still be able to enroll with a January 1 effective date. The steps for enrollment differ depending on a consumer’s situation. Prior to assisting consumers with this process, it is important to review the SEP process which can be found on Assister Central in the Helping Consumers section under <a href="/assister-central/helping-consumers/sep/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Special Enrollment Period (SEP)">Special Enrollment Period</a>.716074Assister Program256512Consumer assistance246260Open enrollment256514Special enrollment2565152025-12-19T22:28:26ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537QHP Consumers with Need to Renew Status20251218 QHP Consumers with Need to Renew Status<custom:Link urlOnly="true" type="Component" destination="tcm:34-716785" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-12-18T19:53:19ZScenarios and steps consumers must take to avoid losing coverage34A “Need to Renew” notice was mailed to households where a member was eligible to enroll in a QHP in 2025 but is now projected to be eligible for Medical Assistance or MinnesotaCare for 2026. The consumer needed to review the information included in the notice, complete the form and return it to the address on the notice within 30 days. Most notices were mailed in October. Consumers who do not respond to the notice as directed will lose their QHP eligibility for 2026. If they are enrolled in a QHP through MNsure, their coverage will end on December 31. If a consumer responded to the notice and their updated eligibility for 2026 is for QHP: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>If they were enrolled in coverage through MNsure in 2025, they must select a QHP on or before December 31 using the “Loss of MEC” special enrollment period for a January 1 effective date.</li> <li>If they were not enrolled in coverage through MNsure in 2025 and need coverage for 2026, they should select a QHP during open enrollment. Normal open enrollment coverage effective dates will apply unless they have a qualifying life event.</li> </ul> If the consumer responded to the notice but there has been a delay in processing: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>If they are determined eligible for a QHP for 2026, they should contact MNsure as soon as possible. The consumer may still qualify for a January 1 coverage start date, but the case will need individual review.</li> </ul> If the consumer has not responded to the notice: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>If all members of the household are QHP-eligible in 2025, they can contact MNsure to have their case closed and submit a new application for 2026 coverage. <ul> <li>If they were enrolled in coverage through MNsure, they must select a QHP on or before December 31 using the “Loss of MEC” special enrollment period for a January 1 effective date.</li> <li>If they were not enrolled in coverage through MNsure in 2025 and need coverage for 2026, they should select a QHP during open enrollment. Normal open enrollment coverage effective dates will apply unless they have a qualifying life event.</li> </ul> </li> <li>If any members of the household are eligible for a public program, they will need to respond to the notice to complete the process. If any members of the household are QHP eligible once eligibility has been updated for 2026, they should contact MNsure to learn about their enrollment options.</li> </ul>716785Renewals256519Consumer notices2470242025-12-19T22:31:05ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: SELF-CARE20251218 Navigator Tip of the Week: SELF-CARE<custom:Link urlOnly="true" type="Component" destination="tcm:34-716782" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-12-18T19:41:17ZThank you for all you have done34Thank you, assisters, for all you have done and are doing to help your fellow Minnesotans! In these high-stress times during the OE cycle, it is important to practice self-care. The ARC follows these tips daily: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Pause periodically to S-T-R-E-T-C-H.</li> <li>Pause to take a few deep breaths, in and out.</li> <li>Practice the 20-20-20 rule for simple eye care: every 20 minutes, look at something 20 feet away for at least 20 seconds to reduce digital eye strain, relax eye muscles and prevent dry eyes by encouraging blinking.</li> <li>Stay hydrated!</li> </ul> You’ve got this!716782Assister Program2565122025-12-18T20:23:56ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Standing with Community: A Message from MNsure’s CEO20251211 Standing with Community: A Message from MNsure’s CEO<custom:Link urlOnly="true" type="Component" destination="tcm:34-716075" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-12-11T22:38:05ZMNsure is here to serve Minnesota without discrimination or prejudice34In the past months, news and actions at the federal level have increasingly targeted community members within Minnesota, particularly those in the Latine, Somali and disability communities. MNsure’s mission – to ensure all Minnesotans have the security of health insurance – is rooted in the belief that everyone in our community is deserving of dignity, respect, and inclusion. We strongly reject language that causes harm to our community members and undermines the contributions and value of Minnesota’s diverse people. MNsure is here to serve Minnesota without discrimination or prejudice. We recognize that demeaning comments and actions are causing stress and fear for many of our partner-organizations and for the people we all serve. Please know that we deeply value you, your contributions to our state, and your commitment to the well-being of all residents of Minnesota through your work with MNsure. We stand with you. Thank you for all you do, Libby Caulum. MNsure CEO 716075Key messages2565172025-12-11T22:38:24ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Tips for Busy Deadline Days20251211 Tips for Busy Deadline Days<custom:Link urlOnly="true" type="Component" destination="tcm:34-716076" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-12-11T22:24:24ZBroker Service Line tips for days with a higher call volume34<ul xmlns="http://www.w3.org/1999/xhtml"> <li>General questions can be emailed to the Broker Service Line (<a href="mailto:%20brokers@mnsure.org">brokers@mnsure.org</a>) to save a call, including questions regarding a consumer’s case (be sure to use a SECURE email if including any consumer-specific information!). However, consumer password resets, unlocking an account, enrolling in a plan or terminating a plan require talking with a representative. </li> <li>Do not wait for a life event to be processed to enroll a client for 2026 – enroll before the deadline! Once the life event is processed, the consumer’s eligibility for any financial assistance for 2026 will be updated. </li> <li>If a consumer is terminating their coverage for 2026, complete the termination online and wait to call after December 15 to close the application. </li> <li>Consumers who qualify for a special enrollment period (such as losing public program coverage or loss of employer sponsored insurance) have until December 31 to enroll. Consider waiting until after December 15 if you need to call to complete this process. </li> </ul>716076Consumer assistance246260Assister Program2565122025-12-11T22:30:18ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Assister Resource Center Guidelines for Calls20251211 Navigator Tip of the Week: Assister Resource Center Guidelines for Calls<custom:Link urlOnly="true" type="Component" destination="tcm:34-716073" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-12-11T21:54:48ZPrivacy issues can happen if a consumer overhears another consumer’s information34It is important that the ARC provides information within our privacy requirements. Privacy issues can happen if a consumer overhears another consumer’s information that they are not authorized to have. An assister can call in by themselves and ask about three cases/consumers. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>If you call by yourself, please do not add a consumer during part of the call. We need to make sure that information from others is not shared with that person.</li> <li>If you have a subsequent case to check on about a consumer that is there with you, please call back with that consumer. </li> </ul> An assister can call with a consumer. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Please give the three identifiers associated with the consumer with you - not anyone else such as spouse or child. The consumer may not be on that person’s case and if they are not, the information from the other case cannot be shared. You must also identify all persons present at the outset of the call.</li> <li>Usernames for people other than the consumer you are calling with can only be given if there is an open case with the account owner’s relationship to the consumer you are calling with specified. </li> <li>When calling with a consumer, only that person can be looked up during the call. If you have more cases to call about, please call back without the consumer. More than one consumer should not be in the same room when you call. </li> <li>Consumers are required to be there when: requesting a password reset, reporting a life event change, reporting a qualifying event for special enrollment, or changing an enrollment. </li> </ul>716073Consumer assistance246260Assister Program2565122025-12-16T22:13:51ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Open Upcoming Weekends!20251204 Open Upcoming Weekends!<custom:Link urlOnly="true" type="Component" destination="tcm:34-710556" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-12-04T20:26:26ZMore opportunities for our partners to have appointments with consumers leading up to the deadline34The Assister Resource Center (ARC) and Broker Service Line will be open Saturday, December 6 and 13 from 9:00 a.m. to 2:00 p.m. to offer more opportunities for our partners to have appointments with consumers leading up to the important December 15 deadline. The Broker Service Line will also be open on Sunday, December 14, from 9 a.m. to 2 p.m. Remember, consumers eligible to enroll in a QHP must select a plan by December 15 for coverage to begin January 1. Consumers who select a plan between December 16 and January 15 (the last day of open enrollment) will have coverage that begins February 1, 2026. Consumers with a qualifying life event may be able to enroll with an earlier coverage start date.710556Assister Program256512Consumer assistance246260Key messages256517IT updates256518Open enrollment2565142025-12-04T23:21:42ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Reporting Income Changes and Projected Annual Income (PAI)20251204 Reporting Income Changes and Projected Annual Income (PAI)<custom:Link urlOnly="true" type="Component" destination="tcm:34-715260" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-12-04T20:18:03ZCurrently only 2026 PAI should be reported along with an income change34MNsure is no longer accepting changes to 2025 projected annual income (PAI). As of December 1, only 2026 PAI should be reported along with an income change. 715260QHP2565112025-12-04T23:19:52ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Title>Open Enrollment Deadline Tips to Consider20251204 Open Enrollment Deadline Tips to Consider<custom:Link urlOnly="true" type="Component" destination="tcm:34-661079" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-12-04T20:08:43ZTips to remember for the open enrollment deadline34Reporting a life event change (LEC)? Advise consumers to enroll in a plan for 2026 coverage and not wait for LECs to be processed. Waiting may cause a consumer to miss the deadline for a January 1 effectuation date. Once the life event is processed, the consumer’s eligibility for any financial assistance will be updated. Household terminating coverage for 2026? If a consumer is terminating their coverage for 2026, complete the termination online and wait to call until after December 15 to close the application. Qualifying for a special enrollment period (SEP)? Consumers who qualify for a SEP (such as losing public program coverage or loss of employer sponsored insurance) have until December 31 to enroll in a plan with a January 1 effectuation date. Due to the high volume of calls right now, consider waiting until after December 15 if you need to call to complete this process.6610792025-12-04T23:22:47ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Submitting Verification Documents20251204 Navigator Tip of the Week: Submitting Verification Documents<custom:Link urlOnly="true" type="Component" destination="tcm:34-698569" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-12-04T20:05:12ZHelpful information about uploading documents to MNsure34When submitting verification documents, it is essential to ensure that you are using the appropriate queue. For special enrollment period (SEP) verification documents, access the consumer’s account or search for "ENROLLMENT UPLOAD" on MNsure.org. For general verification documents, simply use the search term "UPLOAD" on the same website. Additionally, MNsure provides best practices for uploading files to facilitate a smooth process. Document Requirements A consumer can take a picture of the documents with their phone or mobile device, or scan their documents to a PDF, to be able to upload them. Documents must be legible and should be saved to the device the consumer will use to upload them. Up to three separate files can be uploaded in each submission, and while JPEG, PNG and GIF files only contain one page, PDF files can contain multiple pages. To be successful, files must at minimum: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Be JPEG, GIF, PNG or PDF format.</li> <li>Not exceed 5MB in size.</li> <li>Not be password protected.</li> <li>Use only letter and number characters in the file name.</li> <li>Use less than 45 characters in the file name.</li> <li>Include the consumer’s last name and IC reference number in the file name.</li> <li>Use a unique file name. </li> </ul> For more than one file, add an underscore and number to each file name. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Acceptable: ‘Doe_Jane_9955443308_1’ and ‘Doe_Jane_9955443308_2’</li> <li>Unacceptable: ‘Doe_Jane_taxes.pdf’ and ‘Doe_Jane_taxes.Pdf’ </li> </ul>698569Consumer assistance246260Assister Program2565122025-12-04T20:52:19ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: MinnesotaCare Income Limits and QHP Renewals20251125 Navigator Tip of the Week: MinnesotaCare Income Limits and QHP Renewals<custom:Link urlOnly="true" type="Component" destination="tcm:34-714417" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-11-25T21:00:50ZAn individual who qualified for QHP in 2025 may be eligible for MinnesotaCare in 202634Why do QHP cases go into a renewal? Each year, the income limit for MinnesotaCare is adjusted as the federal poverty guidelines are updated. As a result of the change to income thresholds, an individual who qualified for QHP in 2025 may be eligible for MinnesotaCare in 2026. These individuals need to complete the renewal forms that were mailed to them so their eligibility can be assessed. Any changes the client is experiencing should be reported on the renewal from and cannot be reported to MNsure. For current income limits, please reference MNsure’s <a href="/financial-help/income-guidelines/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Income Level Guidelines">Income Guidelines</a> webpage or <a href="https://edocs.dhs.state.mn.us/lfserver/Public/DHS-3461A-ENG">DHS’s Insurance Affordability Programs Income and Asset Guidelines</a> (DHS-3461A).714417Consumer assistance246260Assister Program256512QHP256511Renewals256519MinnesotaCare1531552025-12-04T23:18:35ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537“Pay Now” Option Available20251121 “Pay Now” Option Available<custom:Link urlOnly="true" type="Component" destination="tcm:34-713608" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-11-21T14:22:18ZPay Now option is now available34Earlier this week, we informed you that the "Pay Now" feature on our shopping platform was temporarily disabled. We are pleased to announce that this option has been restored, allowing consumers to access insurance company payment portals for their first month's premium. We apologize for any inconvenience this may have caused and thank you for your understanding.713608Consumer assistance246260QHP256511Open enrollment2565142025-11-21T14:23:52ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Reminder: Medica/UCare Agreement Impacts on Public Program Enrollees20251121 Reminder: Medica/UCare Agreement Impacts on Public Program Enrollees<custom:Link urlOnly="true" type="Component" destination="tcm:34-713715" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-11-21T14:21:23ZUCare enrollees in Prepaid Medical Assistance Program (PMAP), MinnesotaCare, Minnesota Senior Care Plus (MSC+) and non-integrated Special Needs BasicCare (SNBC) – which is UCare Connect only – will remain enrolled in their current plans for 202634As recently announced, Medica will acquire most of UCare’s business starting January 1, 2026. This means UCare enrollees in Prepaid Medical Assistance Program (PMAP), MinnesotaCare, Minnesota Senior Care Plus (MSC+) and non-integrated Special Needs BasicCare (SNBC) – which is UCare Connect only – will remain enrolled in their current plans for 2026. Minnesota Department of Human Services (DHS) is working with UCare, Medica, and Centers for Medicare and Medicaid Services (CMS) on the plan options for UCare Minnesota Senior Health Options (MSHO) and integrated SNBC enrollees (which is UCare Connect plus Medicare) for 2026. DHS will share information as soon as it is available. The <a href="/assets/FAQ_for_Medica_UCare_Agreement_tcm34-713713.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="FAQ_for_Medica_UCare_Agreement">FAQ for the Medica/UCare Agreement effective January 1, 2026</a>, was created to provide information that will be helpful for both your knowledge and to assist enrollees with questions. DHS will provide additional information as it is available. As noted in the FAQ, DHS will provide timelines for annual health plan selection in the coming weeks. Annual Health plan selection will extend into 2026. A reminder that there are no changes to coverage for consumers who enrolled through MNsure in a private plan (QHP) with UCare. Please refer to our <a href="/assister-central/announcements/index.jsp?id=34-713712">special communication</a> for more information. 713715Medical Assistance153154MinnesotaCare153155Consumer assistance2462602025-11-21T21:14:50ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Medica and UCare Agreement20251118 Medica and UCare Agreement<custom:Link urlOnly="true" type="Component" destination="tcm:34-713712" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-11-18T21:02:25ZMinnesotans enrolled in a UCare plan through MNsure will eventually transition to Medica34We are reaching out with information on the recent announcement from Medica and UCare and what it means for you and MNsure consumers for plan year 2025 and 2026. As you may have seen in the news, Medica and UCare have signed a definitive agreement for Medica to acquire certain UCare contracts and assets. For MNsure’s purposes, the key point is this: Medica will be acquiring UCare’s individual and family business line and will assume the members currently enrolled in UCare’s individual market plans. This means that all Minnesotans enrolled in a UCare plan through MNsure will eventually transition to Medica. What this means for consumers in a 2025 UCare plan There are no changes to current coverage. Members can continue using their UCare plan, accessing providers, and receiving services as usual. As long as premiums are paid, coverage remains in place through December 31, 2025, with no interruptions. What to know for the 2026 plan year <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Consumers will still be able to enroll in plans offered by either Medica or UCare for the 2026 plan year.</li> <li>Consumers who have already enrolled in a 2026 UCare plan do not need to switch—coverage will continue as planned and there are no changes to the plan premium rates.</li> <li>We expect benefits and networks to remain stable for the 2026 plan year. Insurers are generally not allowed to make mid-year changes, and this agreement does not alter that.</li> <li>Medica will share updates with members and partners when any future changes may occur.</li> </ul> Common Questions Why is this happening? This was a decision between UCare and Medica. When will this happen? The agreement has been signed, and the companies expect the transaction to close in the first quarter of 2026. They will be working together on transition planning between now and then. What this means for MNsure and for you? MNsure’s role remains the same: offering Minnesotans high-quality, affordable coverage choices from multiple insurers. We will continue to support brokers, navigators, and enrollees through this transition and work closely with both Medica and UCare to ensure continuity for consumers and for your work with them. We know you may have more questions, and we will communicate clearly and proactively as more information becomes available. 713712QHP256511Key messages256517Consumer assistance2462602025-11-19T21:06:40ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Financial Assistance is Still Available in 2026!20251113 Financial Assistance is Still Available in 2026!<custom:Link urlOnly="true" type="Component" destination="tcm:34-712894" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-11-13T21:01:09ZMNsure is the only place Minnesotans can access financial help to lower health care costs34With all the news around the federal government’s failure to extend enhanced tax credits and rising costs, many are worried about whether they’ll be able to stay covered next year. Remember, MNsure makes it easy for consumers to: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Get a quick cost estimate to see if they may qualify for free or lower-cost health insurance, or tax credits to lower the cost of a private health plan, </li> <li>Compare plans side-by-side from multiple insurance companies, and </li> <li>Find free application and enrollment help from local, trusted experts. </li> </ul> MNsure is the only place Minnesotans can access financial help to lower health care costs. Even if some federal savings end, eligible families will save an average of $600 per month – over $7,000 a year – through MNsure in 2026. “All private plans sold through MNsure are guaranteed to cover the important health care services that people need, like doctor visits, prescription drugs, and emergency care. We partner with reputable, licensed companies—so you get coverage you can trust,” said MNsure CEO Libby Caulum. “Plans sold elsewhere may not offer the same benefits and could leave you stuck with high medical bills when you get care.”712894Consumer assistance246260QHP256511Open enrollment2565142025-11-13T21:04:40ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Periodic Data Matching20251113 Navigator Tip of the Week: Periodic Data Matching<custom:Link urlOnly="true" type="Component" destination="tcm:34-712889" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-11-13T20:54:39ZReminder to update consumer email addresses34Periodic Data Matching (PDM) is a process whereby once per year, public program cases ping against databases to verify continued program eligibility. If a discrepancy is noted, notification is sent to the consumer. The next steps in this situation are for the consumer to reach out to the agency. The ARC is unable to resolve or amend cases with unresolved PDM. Further information about PDM can be found <a href="https://hcopub.dhs.state.mn.us/epm/2_1_1_2_5.htm?rhhlterm=pdm&rhsearch=PDM">here</a>.712889Consumer assistance246260Assister Program2565122025-11-13T21:04:40ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Brokers233536MinnesotaCare Closing Notices Sent for Noncitizens Who are Undocumented and Age 18 or Older20251107 MinnesotaCare Closing Notices Sent for Noncitizens Who are Undocumented and Age 18 or Older<custom:Link urlOnly="true" type="Component" destination="tcm:34-712302" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-11-07T16:20:32ZMinnesotaCare enrollees who are undocumented and age 18 or older will no longer qualify for MinnesotaCare due to a change in state law34Beginning January 1, 2026, MinnesotaCare enrollees who are undocumented and age 18 or older will no longer qualify for MinnesotaCare due to a change in state law. The coverage closure applies only to enrollees 18 and older. Children under 18 will remain eligible for MinnesotaCare as long as they meet all other program requirements. Starting November 6, 2025, DHS began closing MinnesotaCare coverage in MMIS for people who are undocumented and age 18 or older. Coverage for all affected enrollees will end on December 31, 2025. The closure process will happen in phases. DHS will first close coverage for enrollees with $0 premiums. After December 1, DHS will close coverage for those who owe a premium for December so they will still receive a notice to pay their premium for December. DHS will send a <a href="/assets/NNLP_November_2025_Notice_tcm34-712301.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="NNLP_November_2025_Notice">closing notice</a> to inform impacted individuals about the change and will begin mailing closing notices today, November 7, 2025.712302Consumer notices247024MinnesotaCare153155Policy1531632025-11-07T20:53:26ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Plan Changes During Open Enrollment20251113 Plan Changes During Open Enrollment<custom:Link urlOnly="true" type="Component" destination="tcm:34-712228" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-11-06T21:44:30ZChanging plans during open enrollment34Changing plans during open enrollment: The <a href="/current-customers/renew-change/renew-private/change.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Change Plan - Steps - Current Customers">Change Plan</a> page on MNsure’s website explains how to change plans during open enrollment. If your consumer was passively renewed into their same plan for 2026, they will need to remove their existing 2026 enrollment first.712228Open enrollment2565142025-11-13T16:30:45ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Help Spread the Word: MNsure’s 2026 Open Enrollment Social Media Toolkit20251106 Help Spread the Word: MNsure’s 2026 Open Enrollment Social Media Toolkit<custom:Link urlOnly="true" type="Component" destination="tcm:34-712213" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-11-06T20:58:08ZDetails about the open enrollment social media toolkit34Right now, more Minnesotans have health insurance than ever before, and with your help, we can keep that momentum going. MNsure’s open enrollment campaign launched October 27, and we’ve created a social media toolkit to make it easy for partners like you to share timely, engaging content that connects Minnesotans to quality coverage. The toolkit includes: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Ready-to-use graphics and sample posts</li> <li>Key dates and reminders for open enrollment</li> <li>Messaging that resonates with Minnesotans from all walks of life</li> </ul> The toolkit can be found on Assister Central under Shared Resources in Outreach Resources on the <a href="/assister-central/shared-resources/outreach/press-sm/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Press and Social Media">Press and Social Media</a> page. When sharing content, please use the hashtag #GetCoveredMN and tag MNsure. Follow our accounts, like and share posts, and help us reach more Minnesotans who need coverage. Thank you for partnering with MNsure to help Minnesotans stay informed, empowered, and insured.712213Outreach153172Consumer assistance2462602025-11-07T20:29:44ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537NEW: Farm Country Fact Sheet20251106 NEW: Farm Country Fact Sheet<custom:Link urlOnly="true" type="Component" destination="tcm:34-712212" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-11-06T20:55:56ZNew social media material that can be used to reach family farmers, ranchers and rural communities34From the Red River Valley to the Iowa border, family farmers across Minnesota need access to quality coverage and support finding the right plan. If you’re trying to reach family farmers, ranchers, and rural communities, check out our new fact sheet: <a href="/assets/MNsure-2026-rural-Minnesotans_tcm34-710906.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="MNsure-2026-rural-Minnesotans.pdf">Health insurance that works for you, your family, and your farm (PDF)</a>. The fact sheet includes: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Examples of savings</li> <li>Key dates for open enrollment</li> <li>How to find expert help</li> </ul> Print and share with your community today!712212Outreach153172Consumer assistance2462602025-11-07T20:24:24ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Changes on Need to Renew QHPs and Income Limits for APTC20251106 Navigator Tip of the Week: Changes on Need to Renew QHPs and Income Limits for APTC<custom:Link urlOnly="true" type="Component" destination="tcm:34-712211" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-11-06T20:51:24ZReminder to update consumer email addresses34QHP Renewals and Life Event Changes: As a reminder, if a qualified health plan (QHP) case is in a "need to renew" status, changes must be submitted through the renewal form. These renewal forms are sent to the Department of Human Services (DHS). MNsure is unable to process any changes on cases that are currently in renewal. Income Limits for APTC: 2026 is the first year we have seen since before Covid, in which a case can be unassisted qualified health plan (UQHP) due to being over income limits. The advanced premium tax credit (APTC) income thresholds can be referenced in the chart available at <a href="/financial-help/income-guidelines/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Income Level Guidelines">Income Guidelines / MNsure</a>. It is possible for a case to have received insurance assistance in 2025, but by 2026, it may transition to UQHP status. This chart serves as a valuable tool for understanding eligibility.712211Consumer assistance246260Assister Program256512Renewals2565192025-11-07T20:22:50ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigators: Remember to Follow Steps to Associate for Payment!20251030 Navigators: Remember to Follow Steps to Associate for Payment!<custom:Link urlOnly="true" type="Component" destination="tcm:34-711208" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-10-30T20:45:04ZA navigator must be associated with the consumer’s case for credit34Navigator agencies will receive per-enrollee payments for eligible activities completed by certified staff. However, for MNsure to credit an agency with the activity, a navigator must be associated with the consumer’s case. All navigators are encouraged to carefully read the <a href="/assister-central/navigator-one-stop/policy-procedures/navigator-payment-policy.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="02 Navigator Payment Policy">Navigator Payment Policy</a> for a full list of eligible activities and the appropriate method to associate with the consumer’s case. We want to specifically remind you that assisting a consumer who is in a “Need to Renew” status is eligible for payment. However, for the navigator to be associated with that case for payment purposes, the navigator must complete an online <a href="https://www.research.net/r/NavigatorCaseAssocation20230501">Navigator Case Association Form</a> within 30 days, selecting the option for submitting a renewal form for a consumer in “Need to Renew” status. Remember, for assisting a consumer with renewals: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Adding navigator information (such as Assister ID) on the renewal form itself will NOT create an association that can be used for payment. You must complete the online case association form. </li> </ul> Assisting members who are auto renewed is not eligible for payment, even if the consumer needs to report a change in circumstance.711208Consumer assistance246260Assister Program256512IT updates2565182025-11-07T20:20:44ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Account Creation20251030 Navigator Tip of the Week: Account Creation - Email Reminder<custom:Link urlOnly="true" type="Component" destination="tcm:34-711207" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-10-30T20:42:59ZReminder to update consumer email addresses34When completing the online account request eForm, (ACRe), if you use your personal assister email, it is important to log in with the consumer's credentials after the account is set up and update the email to the consumer's address. Failing to do so means that your assister email will be linked to the consumer's personal identifiers, which they may forget, potentially blocking account access. Additionally, having the consumer's email associated with the account enables them to perform self-service password resets.711207Consumer assistance246260Assister Program256512Renewals256519IT updates2565182025-10-30T22:14:48ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Update: Communications about MinnesotaCare Eligibility 20251023 Update: Communications about MinnesotaCare Eligibility<custom:Link urlOnly="true" type="Component" destination="tcm:34-709918" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-10-23T18:16:16ZEnrollees of Medical Assistance and MinnesotaCare can check their renewal month34The Minnesota Department of Human Services is communicating with the population of undocumented adults who enrolled in MinnesotaCare this year to ensure they are aware their eligibility is ending on December 31, 2025. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Letters to enrollees started mailing October 21.</li> <li>A text message went out on October 22. The text message reads “MN Dept of Human Services: MinnesotaCare eligibility for some adults ends Dec. 31, 2025. Kids under age 18 remain eligible. Visit mn.gov/dhs/mncare-ending to learn more.” All DHS text messages come from the number 28343.</li> </ul> This communication process precedes the standard closing notice that will go out in November. The text message and letter will direct individuals to <a href="https://mn.gov/dhs/minnesotacare/what-if-i-am-undocumented/">web content</a>, which includes resources and information about what people can do if they lose their coverage, clarifies that kids under 18 are still eligible and reminds people to share immigration status changes or pregnancy as soon as possible. 709918Assister Program256512Consumer assistance246260Medical Assistance153154MinnesotaCare153155Renewals2565192025-10-23T18:59:54ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Reminder: Renewal Look Up Tool20251016 Reminder: Renewal Look Up Tool<custom:Link urlOnly="true" type="Component" destination="tcm:34-702731" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-10-16T19:19:40ZEnrollees of Medical Assistance and MinnesotaCare can check their renewal month34Enrollees of Medical Assistance and MinnesotaCare can check their renewal month by utilizing the <a href="https://www.mnrenewallookup.com/">When is my renewal?</a> tool. To use this feature, enrollees must enter their case number and member number. If household members are on different programs, the tool will display the renewal month corresponding to the member number that was entered. This lookup tool is essential for helping enrollees anticipate when to expect their renewal packet in the mail, allowing them to complete and return their renewal form promptly. 702731Assister Program256512Consumer assistance246260Medical Assistance153154MinnesotaCare153155Renewals2565192025-10-16T19:31:06ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Lost a job, lost coverage – NEW outreach collateral20250926 Lost a job, lost coverage – NEW outreach collateral<custom:Link urlOnly="true" type="Component" destination="tcm:34-705366" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-09-26T17:03:21ZMNsure has new marketing materials to reach people who’ve just lost employer-sponsored insurance34With layoffs in the news, many Minnesotans are facing the double blow of job loss and losing their health insurance. MNsure has new marketing materials to reach people who’ve just lost employer-sponsored insurance, as well as the updated 2026 Income Guidelines. Print and order materials for your office, clinic, or other community setting today! <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Order the “Recent Job Loss Rack Card” and other materials through the <a href="/assister-central/shared-resources/outreach/materials/outreach-orders.jsp" xlink:title="01 Page Intro - Order Print Materials" xmlns:xlink="http://www.w3.org/1999/xlink">outreach materials order form</a>. </li> <li><a href="/assets/MNsure-unemployment-help-flyer_tcm34-701818.pdf" xlink:title="MNsure-unemployment-help-flyer.pdf" xmlns:xlink="http://www.w3.org/1999/xlink">Download a one-page PDF flyer</a> from MNsure.org to print and hang.</li> </ul>705366Outreach153172Consumer assistance2462602025-09-26T17:40:29ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Policy Tips for Calling the ARC20250926 Navigator Tip of the Week: Policy Tips for Calling the ARC<custom:Link urlOnly="true" type="Component" destination="tcm:34-707255" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-09-26T17:02:07ZCertain times the ARC is not the most suitable resource for assistance34There are certain times when the ARC is not the most suitable resource for assistance. It's important to recognize these instances to ensure you seek the best support for your needs. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>MinnesotaCare should be contacted for information related to MinnesotaCare premiums.</li> <li>Call the consumer's county of residence for information related to medical spenddowns.</li> <li>Contact the agency in question for information about county and/or DHS standard procedures.</li> <li>ARC staff is unable to assist with explaining the differences between qualified health plans - the best option is to contact a broker in your area.</li> <li>Call the servicing agency for MMIS interface discrepancies.</li> <li>Contact the county for paper applications not yet entered in MAXIS or METS. The ARC is not able to see paper applications until they are entered into one of the eligibility systems (i.e. MAXIS or METS) by the county or DHS. It is necessary to wait at least 3 weeks before contacting the ARC regarding the status of a paper application.</li> </ul> These and additional resource information can be found under Additional Resources for Application Information in the <a href="/assister-central/navigator-one-stop/policy-procedures/arc-service-line-policy.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="02 Assister Resource Center Service Policy">Assister Resource Center Service Policy</a>. 707255Consumer assistance246260Assister Program256512Renewals256519IT updates2565182026-03-10T19:00:08ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: What is a PMI?20250918 Navigator Tip of the Week: What is a PMI?<custom:Link urlOnly="true" type="Component" destination="tcm:34-706323" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-09-18T15:49:18ZUnique identifier number created by eligibility systems34Person Master Index (PMI) is a unique identifier number created by eligibility systems such as MAXIS and METS. A consumer having a PMI number does not necessarily mean they have active health care coverage. The ARC does not give out PMI numbers for cases that are not active. PMIs are used by health care providers to identify coverage and bill for services. When contacting the ARC for a PMI number, please keep in mind that they are not accessible through METS. We must navigate multiple systems to retrieve this information. Thank you for your understanding and patience. Alternatively, if you have sufficient personal identifiers for your consumer, you can obtain PMI numbers directly through the <a href="https://www.mnrenewallookup.com/">Renewal Lookup Tool</a>.706323Consumer assistance246260Assister Program256512Renewals256519IT updates2565182025-09-18T22:05:28ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Federal Budget Law on Medicaid20250918 Federal Budget Law on Medicaid<custom:Link urlOnly="true" type="Component" destination="tcm:34-706322" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-09-18T15:44:08ZImplications of the new federal budget law34Discover the implications of the new federal budget law on Medicaid by exploring the new DHS resource available at <a href="https://mn.gov/dhs/federalchanges/">https://mn.gov/dhs/federalchanges/</a>.706322Medical Assistance153154MinnesotaCare153155Consumer assistance2462602025-09-18T22:05:47ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537My Certification Lookup20250821 My Certification Lookup<custom:Link urlOnly="true" type="Component" destination="tcm:34-586509" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-08-21T20:06:21ZCheck the status of your 2026 recertification34Check the status of your 2026 recertification using <a href="../cert-recert/cert-lookup.html">My Certification Lookup</a> which can be found on the Recertification page in Navigator One Stop and Broker One Stop. Enter your assister ID. Upon entering your assister ID and hitting enter, search results will display your name, MNsure role, agency name and certification status. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>If you have completed recertification for 2026, you will see the date your 2026 recertification was completed.</li> <li>If you have not completed recertification for 2026, you will see a date for your 2025 certification.</li> </ul> Please allow a week after completing recertification requirements before checking your status.586509Assister Program256512Certification and training2478532025-08-21T20:32:37ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Courtesy Callback Tip: Help Us Reach You Faster20250731 Courtesy Callback Tip: Help Us Reach You Faster<custom:Link urlOnly="true" type="Component" destination="tcm:34-700431" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-07-31T20:43:21ZOur call center offers a courtesy callback (CCB) option34To better serve you, our call center offers a courtesy callback (CCB) option — so you don’t lose your place in line when call volumes are high. We’ve noticed that some callback requests are being routed to general office lines or switchboards rather than directly to the broker who called. This can delay support, as staff answering may not know who the call is intended for. For the best experience, please ensure that when selecting a callback option phone number, you're providing a direct line to the broker needing assistance. This helps our team reach the right person quickly and avoid any confusion.700431Consumer assistance2462602025-08-01T17:30:38ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537New Technology Improves Customer Service Experience20250717 New Technology Improves Customer Service Experience<custom:Link urlOnly="true" type="Component" destination="tcm:34-698570" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-07-17T19:08:42ZNew telephony system for MNsure34We are pleased to announce the official launch of Amazon Connect, a new telephony system for MNsure, marking a significant enhancement in our customer service experience for consumers and assister partners. This transition is timely as we prepare for the upcoming open enrollment period, with plans for all state agencies to adopt Amazon Connect for their customer service needs. Assisters and consumers can expect to see some changes, including: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>A new interactive voice response (IVR) system in English and Spanish, while Somali and Hmong messages will remain in their familiar record format. </li> <li>Improved algorithms for courtesy call backs ensuring quicker response times.</li> </ul> This launch marks the beginning of MNsure’s telephony transformation as we explore a range of innovative features available through Amazon Connect.698570Assister Program256512Consumer assistance246260IT updates256518Open enrollment2565142025-07-17T19:11:52ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Broker Service Line Policy Spotlight: Certified Support Staff Policy 20250626 Broker Service Line Policy Spotlight: Certified Support Staff Policy<custom:Link urlOnly="true" type="Component" destination="tcm:34-694923" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-06-26T22:13:50ZImportant roles when working on behalf of brokers and consumers34When contacting MNsure’s Broker Service Line it is important to understand what each role may perform when working on behalf of brokers and consumers. MNsure support staff may perform the following MNsure processes. These are a few examples and not a complete list. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Check application and enrollment status</li> <li>Complete password resets</li> <li>Report life event changes (LECs)</li> <li>Submit a Case Status Request (CSR) form</li> <li>Upload verification documents and check their status.</li> </ul> Complete policy information can be reviewed on the <a href="/assister-central/broker-one-stop/policy-procedures/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Policies and Procedures for MNsure Brokers">Policies and Procedures</a> page of Broker One Stop.694923Assister Program256512Consumer assistance2462602026-04-01T19:36:37ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537DHS Announces MinnesotaCare Changes for Certain Undocumented Individuals20250626 DHS Announces MinnesotaCare Changes for Certain Undocumented Individuals<custom:Link urlOnly="true" type="Component" destination="tcm:34-694847" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-06-26T19:36:47ZUpdates related to MinnesotaCare changes34Due to a state law change beginning June 15, 2025: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Undocumented applicants who are age 18 or older are not eligible for MinnesotaCare.</li> <li>Undocumented individuals age 18 or older who were enrolled in MinnesotaCare on June 15, 2025, remain eligible through December 31, 2025, if they continue to meet eligibility criteria.</li> </ul> For the full policy, see <a href="https://www.dhs.state.mn.us/main/idcplg?IdcService=GET_FILE&RevisionSelectionMethod=LatestReleased&Rendition=Primary&allowInterrupt=1&noSaveAs=1&dDocName=mndhs-070570">Bulletin #25-21-05 DHS Announces MinnesotaCare Eligibility Changes for Certain Undocumented Individuals</a>. DHS will provide more information about this change at the Monthly Navigator/CAC Webinar on July 2nd.694847Assister Program256512MinnesotaCare153155Consumer assistance246260Policy1531632025-07-14T13:00:21ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Account Creation Policy Reminder for Minors20250618 Account Creation Policy Reminder for Minors<custom:Link urlOnly="true" type="Component" destination="tcm:34-630143" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-06-18T18:39:37ZAccount Request Policy reminders for minor account requests34Account requests submitted through the online Account Creation Request eForm (ACRe) are restricted to individuals who are 18 years of age and older. For minors between the ages of 13 and 17, the Account Request Form (PDF) must be used. The completed form along with verification documents should be sent to MNsure Account Creation, 335 Randolph Ave, Suite 220, St. Paul, MN 55102. In compliance with minor consent laws and regulations governing the collection of private data from minors online, certain restrictions are in place for individuals under the age of 13. Children who are 12 years old and under must either apply online with the supervision of a parent or guardian or submit a paper application without creating an account by submitting an <a href="https://edocs.dhs.state.mn.us/lfserver/Public/DHS-6696-ENG">Application for Health Coverage and Help Paying Costs (DHS-6696-ENG) (PDF)</a>. This information can be found in the <a href="/assister-central/shared-resources/joint-policies/manual-account-request.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Account Request Policy">Account Request Policy</a> on Assister Central in Shared Resources. 630143Consumer assistance246260Policy153163Assister Program2565122025-06-20T21:02:46ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Brokers233536MinnesotaCare coverage changes for undocumented adults in Minnesota took effect June 1520250617 MinnesotaCare coverage changes for undocumented adults in Minnesota took effect June 15<custom:Link urlOnly="true" type="Component" destination="tcm:34-607905" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-06-17T19:01:01ZThe Minnesota Legislature has acted to end MinnesotaCare eligibility for adults who are undocumented in the state34The Minnesota Legislature has acted to end MinnesotaCare eligibility for adults who are undocumented in the state. The mandated changes took effect on Sunday, June 15. Kids under the age of 18 who are undocumented and from low-income families will keep their coverage and can continue to apply and gain new eligibility. After coverage begins for eligible undocumented kids, it can last up until the month after a child’s 18th birthday. Adults who are undocumented and currently covered remain eligible for the program through the end of 2025. Those who had coverage on Sunday, June 15, 2025, will keep it through the end of the year as long as they continue to pay their premium if they have one and meet the income and other eligibility factors. Coverage for these adults will end at the close of the day Dec. 31. Any new applications for coverage will be denied for Minnesotans age 18 or older who are undocumented. MinnesotaCare eligibility remains available for low-income Minnesotans who are: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>U.S. citizens or U.S. nationals </li> <li>Deferred Action for Childhood Arrivals grantees, also known as DACA or Dreamers.</li> <li>Residents who are lawfully present, as defined in the <a href="https://hcopub.dhs.state.mn.us/epm/appendix_h.htm">Minnesota Health Care Programs Eligibility Policy Manual</a>.</li> <li>Undocumented children under age 18.</li> </ul> In the next couple weeks, while the MinnesotaCare eligibility system is updated, applications submitted by undocumented adults might be approved in the online system. However, those adults will receive a denial letter in the mail soon after in compliance with the change made by the Legislature. This will create confusion for people. The Minnesota Department of Human Services (DHS) is educating partners about the issue to minimize problems. The state is expediting the IT updates to the fullest extent possible; however, it will not be an ideal consumer experience until system changes are completed. Minnesotans who need care and have no insurance still have some options. <ul xmlns="http://www.w3.org/1999/xhtml"> <li><a href="https://mn.gov/dhs/people-we-serve/seniors/health-care/health-care-programs/programs-and-services/ema.jsp">Emergency Medical Assistance</a> remains available for people who are undocumented. This program pays for emergency care.</li> <li>Medical Assistance is available to any <a href="https://mn.gov/dhs/people-we-serve/children-and-families/health-care/health-care-programs/programs-and-services/pregnant-people.jsp">pregnant person</a> regardless of immigration status and for 12-months postpartum, or after giving birth. Medical Assistance is also available for people receiving services at the Center for Victims of Torture.</li> <li>Minnesotans can receive health care from Minnesota Health Centers regardless of your ability to pay. Find a health center near you at <a href="https://www.mnhealthcenters.org/find-healthcare">www.mnhealthcenters.org/find-healthcare</a>. </li> <li>Minnesotans may be eligible for low-cost insulin through the Minnesota Insulin Safety Net Program. Learn more at <a href="https://www.mninsulin.org/">mninsulin.org</a>.</li> </ul> DHS will share more information as it become available.607905Consumer assistance246260MinnesotaCare153155Key messages256517Policy153163Specific populations2565132025-06-20T21:00:19ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Add "noreply@caspio.app" to Your Safe Senders List20250508 Add "noreply@caspio.app" to Your Safe Senders List<custom:Link urlOnly="true" type="Component" destination="tcm:34-683384" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-05-08T19:36:55ZDo not miss important emails from MNsure34Emails sent from certain MNsure online tools, such as the life event reporting tool, Agency Management Program (AMP) and Broker Agency Management Program (BAMP), will have a different email address in the sender field. This could lead to your email filters blocking these messages from reaching your inbox. To ensure you receive all important notifications, please add ‘NoReply@caspio.app’ to the safe senders list in your email program.683384Assister Program256512Consumer assistance2462602025-05-08T20:32:33ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Consumer Identification20250508 Navigator Tip of the Week: Consumer Identification<custom:Link urlOnly="true" type="Component" destination="tcm:34-683381" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-05-08T19:34:51ZBe prepared when calling the ARC with your consumer34It’s a good practice to confirm your consumer's details before reaching out to the ARC. Make sure to verify the spelling of their name, date of birth, address, phone number, and the last four digits of their Social Security number. We have gotten numerous calls lately from assisters where the consumer’s personal identifiers were incorrect, and the consumers did not correct them. This can hinder our ability to locate the necessary information and may lead to delays in addressing your questions.683381Assister Program256512Consumer assistance2462602025-05-08T19:39:45ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Verification Notice Sent20250501 Verification Notice Sent<custom:Link urlOnly="true" type="Component" destination="tcm:34-682577" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-05-01T18:33:09ZAction needed to prevent coverage cancellation34On Friday, April 18, MNsure mailed a verification notice approximately 1,000 households where one or more members are enrolled in a qualified health plan (QHP) and have one or more outstanding verifications related to citizenship, lawful presence and/or incarceration status. Consumers will have until May 23, 2025, to return the verification(s) to MNsure. Consumers who fail to provide the missing verification(s) by the deadline will have their coverage end on May 31, 2025. This notification is part of MNsure’s annual compliance process.682577Consumer assistance246260Consumer notices2470242025-05-02T16:48:54ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Help Protect Consumer Information and Avoid a Data Privacy Incidents20250501 Help Protect Consumer Information and Avoid a Data Privacy Incidents<custom:Link urlOnly="true" type="Component" destination="tcm:34-623604" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-05-01T18:28:18ZPractices to safeguard the privacy of consumers34Data privacy incidents can arise while assisting consumers with accounts created through the manual account creation process. To protect consumer privacy, MNsure recommends implementing specific best practices. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Complete each call fully before taking another client call.</li> <li>Keep only one client record open on the tab bar instead of having multiple cases open at the same time.</li> <li>Confirm you are assisting the correct client, checking information and verbally verifying it with the client at the time of service, especially when accessing an account using created through the manual account request process.</li> <li>Complete any case notes or documentation promptly.</li> </ul>623604Assister Program256512Consumer assistance2462602025-05-01T18:47:09ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Tax Time and 1095-As20250130 Tax Time and 1095As<custom:Link urlOnly="true" type="Component" destination="tcm:34-664625" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2025-01-30T19:50:31ZMNsure will be mailing Form 1095-As later in January 34MNsure has mailed Form 1095-As! Individuals who enrolled in a qualified health plan through MNsure for any portion of 2024 can expect to receive their forms in the mail shortly. The form was mailed to the mailing address that is associated with the primary enrollee's MNsure account. If they moved and did not inform MNsure of an address change, they will not receive the form unless they have a mail forwarding order in place. As a reminder, assisters are prohibited from providing tax advice and should not view or print a consumer’s Form 1095-A.664625Consumer notices247024Consumer assistance246260QHP2565112025-01-31T19:10:21ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Inappropriate Interactions20241212 Inappropriate Interactions<custom:Link urlOnly="true" type="Component" destination="tcm:34-661078" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-12-12T22:29:42ZCertified individuals may terminate a phone call or meeting with a consumer if the consumer’s behavior becomes appropriate34Identifying and terminating inappropriate interactions is crucial for maintaining a safe, respectful, and professional environment. Certified individuals may terminate a phone call or meeting with a consumer if the consumer’s behavior becomes appropriate. Inappropriate behavior may include verbal abuse or threats of physical harm. We advise you to document the situation in case the consumer files a complaint with MNsure. The Assister Resource Center and Broker Service Line will terminate a phone call with a certified individual if their behavior becomes inappropriate. MNsure staff will document the call and retain a recording of the call if available. If a consumer interaction includes any threats of physical harm, you may want to contact local law enforcement. If there are threats to MNsure staff or MNsure offices, please report this immediately to the Assister Resource Center or Broker Service Line. Stress levels often increase as we approach a critical deadline, but it is important that we all continue to approach frustrating situations with patience! Please see <a href="/assister-central/shared-resources/joint-policies/inappropriate-interactions.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Inappropriate Interactions Policy">Identifying and Terminating Inappropriate Interactions Policy</a> for more information on when and how to terminate an call or meeting where a consumer is exhibiting inappropriate behavior. The assister may also file a complaint by following the <a href="/assister-central/shared-resources/joint-policies/fraud.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Reporting Fraud and Complaints">Reporting Fraud and Complaints Policy</a>.661078Assister Program256512Assister Program256512Policy1531632026-02-11T14:55:35ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Increase in Navigator Per-Enrollee Payments for QHPs20240801 Increase in Navigator Per-Enrollee Payments for QHPs<custom:Link urlOnly="true" type="Component" destination="tcm:34-639467" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-08-01T21:53:11ZMNsure’s board of directors approved an increase in the navigator per-enrollee payment 34During its meeting on July 31, MNsure’s board of directors approved an increase in the navigator per-enrollee payment from $70 to $100. The increase applies to either a successful determination of eligibility for a qualified health plan (QHP) or a successful enrollment into a QHP. This will bring payments for helping MNsure’s private plan consumers into alignment with payments for public program consumers. “We are happy the board took this important step to support MNsure’s navigator partners financially and ensure there is equitable payment for helping all Minnesotans,” said MNsure CEO Libby Caulum. Rate changes must be published in the State Register before they can take effect. We anticipate that the new rate will take effect for activity completed on or after September 1, 2024, with navigator agencies seeing the increase when payments for September are issued in November 2024.639467QHP256511Assister Program256512Consumer assistance2462602024-08-07T21:30:28ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Uploading Documents to MNsure20240606 Uploading Documents to MNsure<custom:Link urlOnly="true" type="Component" destination="tcm:34-626789" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-06-06T20:15:03ZWhen uploading files using MNsure online resources be sure that the file type, name and size fit the document upload requirements34When uploading files using MNsure online resources like the Agency Management Program (AMP), Broker Agency Management Program (BAMP), Account Creation Request eForm (ACRe) and the Life Event Change (LEC) form, be sure that the file type, name and size fit the document upload requirements. The <a href="/assets/Documentation-Upload-Tool-Guide_tcm34-372766.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Documentation-Upload-Tool-Guide.pdf">Supporting Documentation Upload Guide (PDF)</a> provides guidance for uploading documents to MNsure. If your upload does not follow requirements, you will receive an error message which provides details for the reason the document upload could not be completed. You will need to re-upload your document(s) following the instructions, requirements and parameters explained in the error message. Unfortunately, the ARC and Broker Service Line staff are unable to help with these error messages.626789Consumer assistance246260IT updates2565182024-06-06T20:20:43ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Divorce Special Enrollment Period (SEP)20240516 Divorce Special Enrollment Period (SEP)<custom:Link urlOnly="true" type="Component" destination="tcm:34-624626" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-05-16T20:31:55ZA divorce SEP is only a qualifying event to enroll if the consumer is currently enrolled in a MNsure QHP plan34A divorce SEP is only a qualifying event to enroll if the consumer is currently enrolled in a MNsure QHP plan. To utilize this SEP: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>The consumer must report the divorce to MNsure and send in the documents needed to complete the change on their current application.</li> <li>After the changes are complete, the consumer could be eligible for a SEP.</li> </ul> Divorce can cause other types of SEPs such as loss of employer sponsored insurance if they were enrolled with the ex-spouse. This would be a normal loss of ESI SEP.624626Special enrollment2565152024-05-16T20:32:09ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Account Requests20240516 Navigator Tip of the Week: Account Requests<custom:Link urlOnly="true" type="Component" destination="tcm:34-624625" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-05-16T19:04:03ZWhen requesting a MNsure account for a consumer, it is important to complete all possible fields34When requesting a MNsure account for a consumer, it is important to complete all possible fields such as phone number, email and address. The more personal identifiers listed on the account, the easier it is to verify the information in the future and prevent delays. The consumer’s email address is also tied to the self-service password reset process, so it is important that the email is accurate and belongs to the consumer and not the assister. To recover a username, the consumer will need to enter the email address they used to create their MNsure account. If the consumer does not have an email address on their account or if they cannot recall the email address that was used to create their account, they will not be able to recover their account through self-service. Additional information about resetting usernames and passwords can be found on <a href="/current-customers/manage-account/un-pw/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Reset User Name or Password">MNsure.org</a>. 624625Assister Program256512Consumer assistance2462602026-02-24T14:40:46ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Brokers233536Reporting Seasonal Income20240509 Reporting Seasonal Income<custom:Link urlOnly="true" type="Component" destination="tcm:34-623601" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-05-09T16:30:16ZTotal seasonal income and unemployment for the current calendar year should be included in their projected annual income34If an applicant is seasonally employed, they should report the income they expect to receive in the next 12 months. They should also report any unemployment benefits they expect to get for the next 12 months. Total seasonal income and unemployment for the current calendar year should be included in their projected annual income. If an applicant is seasonally employed for the first time, or just working at a job they expect will end at some point, they should report their current income, based on their actual paychecks, and then they report a change when this job ends. Their projected annual income should reflect their best estimate for the calendar year based on what they know now. For more information see the MHCP Eligibility Policy Manual at <a href="https://hcopub.dhs.state.mn.us/epm/2_2_3_4.htm">Medical Assistance for Families with Children Income Methodology</a>.623601Consumer assistance2462602024-05-09T16:36:33ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Divorce Special Enrollment Periods (SEP)20240509 Navigator Tip of the Week: Divorce Special Enrollment Periods (SEP)<custom:Link urlOnly="true" type="Component" destination="tcm:34-623605" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-05-09T16:15:56ZA divorce SEP is only a qualifying event to enroll if the consumers you are working with are currently enrolled in a MNsure QHP34A divorce SEP is only a qualifying event to enroll if the consumers you are working with are currently enrolled in a MNsure QHP. To utilize this SEP: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>The consumer must report the divorce to MNsure and send in the documents needed to complete the change on their current application.</li> <li>After the changes are complete, the consumer could be eligible for a SEP.</li> </ul> Divorce can cause other types of SEPs such as loss of employer-sponsored insurance if they were enrolled with the ex-spouse. This would be a normal loss of ESI SEP. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>The consumer goes into their online account and selects loss of ESI and the date it happened.</li> <li>A verification of the loss of ESI is submitted to MNsure.</li> <li>Contact ARC to see if shopping can be opened.</li> </ul>623605Assister Program256512Special enrollment2565152024-05-09T20:28:08ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Brokers233536Reminder: Add “noreply@caspio.app” to Your Safe Senders List20240502 Reminder: Add “noreply@caspio.app” to Your Safe Senders List<custom:Link urlOnly="true" type="Component" destination="tcm:34-535995" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-05-02T19:45:10ZYour email filters may stop it from arriving in your inbox34Emails sent from some of MNsure’s online tools, including the life event reporting tool and AMP/BAMP, have a different email address in the sender field. Your email filters may stop it from arriving in your inbox. Follow these steps to update your program’s safe senders list. Add ‘NoReply@caspio.app’ to your email program’s safe senders list. Your email program’s safe senders list may be called: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Approved Senders</li> <li>Safe Recipients</li> <li>Never Block Sender</li> </ul> Once you add the email addresses to your safe senders list, you will need to close and restart your email program so the changes can take effect.535995Assister Program2565122024-05-02T20:24:07ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Qualifying Events for Special Enrollment20240502 Navigator Tip of the Week: Qualifying Events for Special Enrollment<custom:Link urlOnly="true" type="Component" destination="tcm:34-622870" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-05-02T19:35:56ZInformation about special enrollment periods (SEPs) can be found in Assister Central’s Helping Consumers section under Special Enrollment Periods34Information about special enrollment periods (SEPs) can be found in Assister Central’s Helping Consumers section under <a href="/assister-central/helping-consumers/sep/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Special Enrollment Period (SEP)">Special Enrollment Periods</a>. In this section, you will also find a link to the MNsure website’s <a href="https://www.mnsure.org/new-customers/enrollment-deadlines/special-enrollment/sep-le/index.jsp">Qualifying Life Event</a> section which gives details about types of qualifying life events, special enrollment period key dates, verification document requirements and links to apply for specific SEPs. These resources provide a great starting point for assisters who are helping QHP consumers to see if they may qualify for a SEP. As a reminder, a SEP questionnaire can be completed through the consumer’s online account. If verifications are required, they must be submitted through the <a href="/documents/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Documents to Verify Your Life Event">online upload tool</a>. After completing these two steps, assisters should contact the ARC to have the SEP approved. Visit <a href="/new-customers/enrollment-deadlines/special-enrollment/sep-apply/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Apply for Special Enrollment Period (SEP)">Applying for a SEP</a> for excellent step-by-step instructions.622870Consumer assistance246260Special enrollment256515QHP2565112025-11-25T14:28:08ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Manual Account Requests and Personally Identifiable Information20240425 Navigator Tip of the Week: Manual Account Requests and Personal Identifiable Information<custom:Link urlOnly="true" type="Component" destination="tcm:34-621979" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-04-25T19:54:02ZReminders about account requests and providing PII34Manual Account Requests: As a reminder, if a consumer already has an open case, creating an online account won’t give the consumer online access to their existing case. Personally Identifiable Information (PII) PMI and case number are not acceptable pieces of PII and cannot be used as PII to verify a consumer’s identity. Also, the last four of a consumer’s Social Security number is not always listed on their open case, especially if they are a non-applicant or undocumented. The ARC may need additional PII, such as address, email, and/or phone number to verify a consumer’s identity. Please allow additional time for the ARC to look-up a consumer if the last four digits of a consumer’s Social Security number are provided because this information is stored separately from their name and date of birth.621979Consumer assistance2462602024-04-26T15:35:54ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Accessibility and Limited English Proficiency (LEP)20240418 Accessibility and Limited English Proficiency (LEP)<custom:Link urlOnly="true" type="Component" destination="tcm:34-585224" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-04-18T20:25:42ZIt is important that ALL individuals have meaningful access to program information and services34It is of the utmost importance that ALL individuals have meaningful access to program information and services. A reminder that the following resources are available to improve access: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>MNsure.org translated pages: MNsure has translated key web page content and created mini-sites in <a href="/hmong/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01- Page Intro - Welcome to MNsure - hmn">Hmong</a>, <a href="/russian/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01- Page Intro - Welcome to MNsure - ru">Russian</a>, <a href="/somali/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01- Page Intro - Welcome to MNsure - so">Somali</a>, <a href="/spanish/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01- Page Intro - Welcome to MNsure">Spanish</a> and <a href="/vietnamese/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01- Page Intro - Welcome to MNsure - vi">Vietnamese</a>.</li> <li>Language line: If a consumer needs interpreting services, assisters should contact MNsure’s Language Line Solutions directly at 800-367-9559, enter MNsure’s client ID # 509052 and follow the prompts for assistance.</li> </ul> Questions related to accessibility and consumers with limited English proficiency (LEP) should contact the MNsure Accessibility and Equal Opportunity (AEO) office. The AEO office can be reached by email at AEO@mnsure.org, or by phone, by calling the MNsure Contact Center at 855-366-7873. Please see the <a href="/assister-central/shared-resources/joint-policies/lep.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Limited English Proficiency">Limited English Proficiency Policy</a> as referenced for additional information on working with telephone interpreters.585224Assister Program256512Consumer assistance246260IT updates256518Key messages2565172024-04-19T19:57:08ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Password Reset Reminders for Navigator and CACs20240418 Password Reset Reminders for Navigator and CACs<custom:Link urlOnly="true" type="Component" destination="tcm:34-620963" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-04-18T20:23:01ZKey points to remember when assisting a consumer who is resetting a password34The following are key points to remember when assisting a consumer who is resetting a password for their existing or newly created account. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Password resets can only be done when the consumer is present.</li> <li>Only one password reset can be done per phone call to protect consumer privacy.</li> <li>ARC cannot give any hints on PIIs.</li> <li>The ARC can use the following consumer PII to verify the account info: <ul> <li>Full name</li> <li>Username</li> <li>Address</li> <li>Email</li> <li>Phone number</li> </ul> </li> </ul> See the <a href="/assister-central/navigator-one-stop/policy-procedures/arc-service-line-procedures/arc-service-line-password-resets.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="ARC Password Reset Procedure">Password Reset</a> procedure for additional information.620963Consumer assistance246260Policy153163Assister Program2565122024-04-18T20:30:22ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Calling the ARC with a Consumer and Emailed Case Status Requests (CSRs)20240418 Navigator Tip of the Week: Calling the ARC with a Consumer and Emailed Case Status Requests (CSRs)<custom:Link urlOnly="true" type="Component" destination="tcm:34-620950" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-04-18T20:03:31ZReminders abut emailed case status requests and calling the ARC with consumers34Calling the ARC with a Consumer If an assister calls the ARC with a consumer present, ARC staff is only able to review and provide information about that consumer’s case. If the assister has another consumer in the office or other cases to inquire about, they will need to call the ARC back after they have finished working with the original consumer. Emailed Case Status Requests Once the ARC has reviewed the status of a case and shared the information via emails, it is expected that further follow up be done with the agency responsible for the case. Any follow up on changes reported to another agency should be done with that servicing agency.620950Assister Program256512Consumer assistance2462602024-04-18T20:30:22ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Reconsideration Periods20240411 Navigator Tip of the Week: Reconsideration Periods<custom:Link urlOnly="true" type="Component" destination="tcm:34-620157" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-04-11T20:47:15ZA reconsideration period is the four-month timeframe after a public program ends in which a renewal will be accepted instead of a new application34A reconsideration period is the four-month timeframe after a public program ends in which a renewal will be accepted instead of a new application. As we move further out of the unwinding period, many cases now are outside their reconsideration period. These cases need a new application and not a renewal. If you have a client that lost coverage in 2023, the first call should be to the servicing agency to discuss next steps. The ARC will not be able to discuss options for individuals that still have open cases with coverage ending in 2023. This is because every situation is unique, and we don’t want to provide wrong information that delays clients getting their coverage back. 620157Assister Program256512Consumer assistance246260Consumer notices247024Renewals2565192024-04-11T21:00:07ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Account Requests and Email Status Requests20240328 Navigator Tip of the Week: Account Requests and Email Status Requests<custom:Link urlOnly="true" type="Component" destination="tcm:34-615819" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-03-28T14:43:13ZReminders for account request and email status requests34Account Requests The ARC can only check user IDs and password status if the consumer is present on your call to the ARC. Concerns about account requests that have not been processed and questions about denied account requests must be sent by email to <a href="mailto:navigators@state.mn.us">navigators@state.mn.us</a>. The ARC does not have the ability to troubleshoot any account request inquiries over the phone. Assisters should use the <a href="/assets/ACRe-Assister-Guide_tcm34-549387.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="ACRe-Assister-Guide">Assister Guide for Account Creation Request eForm</a> for assistance when submitting account requests using the eForm. The eForm is the preferred and most efficient method. Life Event Change, Technical issue and Enrollment Escalation Status Emails Emails will be sent to the assister: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>When a LEC is processed</li> <li>When a resolution is available for a technical issue </li> <li>When a resolution is available for a QHP enrollment escalation</li> </ul> Please do not provide additional information by responding to these emails. The ARC is not able to accept corrections or attestations by email since the consumer is not present. Please call the ARC with questions about these emails. As a reminder, if changes are necessary, the consumer must be present on the call.615819Assister Program256512Consumer assistance2462602024-11-21T17:21:14ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Brokers233536Navigator Tip of the Week: Protecting Consumer Privacy20240321 Navigator Tip of the Week: Protecting Consumer Privacy<custom:Link urlOnly="true" type="Component" destination="tcm:34-614981" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-03-21T19:00:31ZIt is important that assisters and the ARC work together to ensure that all possible steps are taken to protect the privacy of all consumers34When an assister calls the ARC, they are asked who is on the line at the beginning of the call. The reason for this is so ARC staff can make sure they are not sharing protected information with someone who is not authorized. For example, if a parent is with an assister and they call to check an adult child's case and the parent is not on the case, information cannot be shared with the parent. It is important that assisters and the ARC work together to ensure that all possible steps are taken to protect the privacy of all consumers. In general, if an assister is calling the ARC with a consumer on the line, the personal identifying information provided to the ARC should be for the person that is on the call with the assister. Consumers are required to be with the assister on the call for: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>User id/password retrieval and/or reset</li> <li>Closing any case that has a pending or active determination</li> <li>Reporting changes to a QHP case</li> <li>Enrolling in or terming QHP plans</li> <li>Attesting to a qualifying event for enrollment</li> </ul>614981Assister Program256512Consumer assistance2462602024-03-29T16:58:18ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Language Line Reminder20240314 Language Line Reminder<custom:Link urlOnly="true" type="Component" destination="tcm:34-614073" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-03-14T17:46:48ZAll certified assisters have access to free interpreter services through Language Line Solutions34All certified assisters have access to free interpreter services through Language Line Solutions to aid you in helping consumers with limited English language proficiency: <ol xmlns="http://www.w3.org/1999/xhtml"> <li>Call 800-367-9559 and enter the six-digit client ID (Minnesota State Offices): 509052</li> <li>Press 1 for Spanish or 2 for all other language (speak the name of the language at the prompt). If you do not know what language the caller speaks, press 0 for an expert in language identification.</li> <li>Enter the six-digit access code for MNsure: 358459</li> <li>Add the non-English speaker to the line.</li> </ol> This service should only be used when performing the work of a MNsure-certified assister. More information can be found in MNsure’s <a href="/assister-central/shared-resources/joint-policies/lep.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Limited English Proficiency">Limited English Proficiency Policy</a>.614073Assister Program256512Consumer assistance2462602024-03-14T17:58:46ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Personal Identifiers20240314 Navigator Tip of the Week: Personal Identifiers<custom:Link urlOnly="true" type="Component" destination="tcm:34-614071" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-03-14T17:43:11ZIt is important to provide as many pieces of personally identifying information as possible34When completing a new application or requesting a new account, it is important to provide as many pieces of personally identifying information as possible for the consumer. Extra identifiers are helpful when verifying a case and can make a huge difference in recovering user IDs. 614071Consumer assistance246260Assister Program2565122025-09-18T21:40:22ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Working with Renewal Clients20240229 Navigator Tip of the Week: Working with Renewal Clients<custom:Link urlOnly="true" type="Component" destination="tcm:34-611530" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-02-29T20:13:32ZResources to assist consumers with renewals34The following are helpful tips to find a consumer’s renewal month and if the consumer has an online account, to determine if a renewal is required. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Use the <a href="https://www.mnrenewallookup.com/">renewal tool</a> to find the consumer’s renewal month. <ul> <li>This tool just tells the renewal month. It does not say if a renewal is needed.</li> </ul> </li> <li>Go into the consumer’s account and look for a renewal form or alternatively an updated eligibility notice that states they renewed. Consumers with online accounts will have the renewal in their notices. <ul> <li>The Covid pre-renewal notice just informs the consumer that they are getting closer to renewal time. It doesn’t mean they need a renewal. </li> </ul> </li> <li>If a family is receiving SNAP or cash benefits through the county, they are likely to auto-renew. </li> </ul> Complete Renewals The ARC sees many notes in consumer accounts about incomplete renewals. The following are some tips for completing a renewal successfully the first time. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>If anyone in the family is eligible for employer sponsored insurance, whether enrolled or not enrolled, submit an Appendix A with the renewal.</li> <li>If the consumer is removing someone from their application, make a clear note that the person is no longer living with the family. </li> <li>Submit income verification documentation with the renewal. </li> </ul>611530Assister Program256512Consumer assistance246260Renewals2565192024-02-29T20:25:54ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Case Associations20240222 Navigator Tip of the Week: Case Associations<custom:Link urlOnly="true" type="Component" destination="tcm:34-610484" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-02-22T20:48:05ZTips relating to navigator activities which are eligible for payment34The <a href="/assister-central/navigator-one-stop/policy-procedures/navigator-payment-policy.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="02 Navigator Payment Policy">Navigator Payment Policy</a> specifies which navigator activities are eligible for payment. A few tips: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>The assisted date and the submission date of the case association form cannot be more than 30 days apart or the case is not eligible for payment.</li> <li>Only applications that result in new coverage are eligible for payment. <ul> <li>For example, if you do an application for a client and they qualify for MinnesotaCare, this application would be eligible for payment. If you do an additional application for the same client for Emergency Medical Assistance, this application is not eligible because they already have coverage.</li> </ul> </li> <li>If you complete an online application and enter your assister ID on the signature page of the online application, a case association is not needed. </li> <li>Only life event changes that result in new coverage are eligible for payment. Program changes are not eligible for payment. <ul> <li>For example, changing from an unassisted qualified health plan (UQHP) to Medical Assistance (MA) is not considered new coverage and is not eligible for payment. </li> </ul> </li> <li>Sending in an auto renew form with changes is not eligible for payment unless coverage is being added for a new person.</li> <li>Sending in a need to renew form on a case that is not in need to renew status is not eligible for payment.</li> <li>MAXIS renewals are not eligible for payment.</li> </ul>610484Assister Program2565122024-10-03T20:58:09ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tips for the Week20240215 Navigator Tips for the Week<custom:Link urlOnly="true" type="Component" destination="tcm:34-609989" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-02-15T20:56:31ZReporting changes and removing household members34Reporting Changes Reporting a change may require more than one call to the ARC. It is important when you call to report a change that you know what needs to be changed and have all necessary calculations completed to report the change. ARC representatives are unable to calculate income for you. <ol xmlns="http://www.w3.org/1999/xhtml"> <li>First, call the ARC to ask about the information currently on the application. It is crucial to gather specific details, such as income, to discuss necessary changes with the client.</li> <li>Discuss with your client what changes need to be made. Calculate current income (income being received now), dates income changed and/or ended, how often they are paid (biweekly, weekly, semi-monthly), and calculate projected annual income (PAI) (the total anticipated income for 2024). </li> <li>Call the ARC to report the change with the client if it cannot be reported online. </li> </ol> Information about how to report changes can be found on Assister Central in the Helping Consumers section under <a href="/assister-central/helping-consumers/report-changes/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Application Report Changes">Reporting Application Changes</a>. Removing Household Members <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Biological parents that live with their children should not be removed from the household. </li> <li>Adult children that are tax filers and not tax dependents of their parents can be removed even if they still live in the same household. </li> </ul>609989Consumer assistance2462602024-02-15T21:18:44ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tips for the Week: Loss of Public Program and FTI Processing20240208 Navigator Tips for the Week: Loss of Public Program and FTI Processing<custom:Link urlOnly="true" type="Component" destination="tcm:34-609211" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-02-08T20:34:51ZHelpful information from the Assister Resource Center34Loss of public program due to Unwind SEP: If a consumer completes a public program renewal and is QHP eligible, but does not have an online account, assisters can work with their clients to select a plan and then call the ARC with the client to report the loss of public program and enroll. Federal Tax Information (FTI) processing: The ARC cannot give timelines for FTI processing. If they are not in the online system, ARC staff is able to set up a consumer in the system. The consumer will be notified when the FTI form is processed.609211Assister Program256512Consumer assistance246260Renewals2565192024-02-08T21:29:35ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Federal Tax Information (FTI) Consent20240111 Navigator Tip of the Week: Federal Tax Information (FTI) Consent<custom:Link urlOnly="true" type="Component" destination="tcm:34-606468" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2024-01-11T21:49:37ZAn assister can request access for a consumer to FAST34An assister can request access for a consumer to FAST, the online system used to report FTI consent authorizing the number of years that tax information can be used to determine eligibility. An assister cannot and should not log in to this system on behalf of the consumer to update their authorization. Only a consumer is authorized to log in to FAST to update their FTI consent. 606468Consumer assistance246260Assister Program2565122024-01-11T23:56:54ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: QHP Enrollment Dates20231221 Navigator Tip of the Week: QHP Enrollment Dates<custom:Link urlOnly="true" type="Component" destination="tcm:34-604761" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-12-21T19:30:03ZConsumers with a qualifying life event may be eligible for a special enrollment period that qualifies them for a January 1 effective date34If an enrollment is done online from now until January 15, 2024, a February 1 enrollment effective date will be generated. Consumers with a qualifying life event (QLE), for example loss of MA or MCRE, loss of employer-sponsored insurance (ESI) or marriage, may be eligible for a special enrollment period (SEP) that qualifies them for a January 1 effective date. If these consumers wish to begin coverage on January 1, they must select “Confirm Life Event” in the 2024 tab and enter their QLE to get the January 1 effective date. It is helpful to look at the start date of plans prior to the signature area of the enrollment to confirm that the enrollment effective date is correct. Remember some SEP’s require verification and it may be necessary to call the ARC to get shopping opened once the verification has been submitted.604761Consumer assistance246260Open enrollment256514QHP256511Special enrollment2565152023-12-21T22:26:32ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Online Life Event Reporting20231207 Navigator Tip of the Week: Online Life Event Reporting<custom:Link urlOnly="true" type="Component" destination="tcm:34-603394" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-12-07T20:55:32ZTips for reporting online life events34When reporting a life event using the online tool, assisters should not use their Assister Portal reference number. You must register using your Assister ID and your email address (never the consumer’s email address). 603394Assister Program256512IT updates2565182023-12-07T21:13:37ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week20231130 Navigator Tip of the Week<custom:Link urlOnly="true" type="Component" destination="tcm:34-601950" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-11-30T18:50:50ZLEC reporting, online LECs and 2023 PAI reporting34LEC reporting: A consumer must have a QHP determination on the day the LEC is reported to MNsure. If the case is currently MA or MinnesotaCare, the change should be reported to the appropriate agency. Online LECs: If you are reporting a change where the client does not want their <a href="/assister-central/announcements/index.jsp?id=34-600843">case closed</a>, but instead wants to wait for the change to be completed, enter this information in the comments box. 2023 PAI: Starting December 1, we will no longer be collecting 2023 projected annual income (PAI) for consumers, only 2024 PAI should be reported. 601950QHP256511Medical Assistance153154MinnesotaCare153155Consumer assistance2462602023-12-01T23:44:16ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Be Prepared When Calling the ARC20231102 Navigator Tip of the Week: Be Prepared When Calling the ARC<custom:Link urlOnly="true" type="Component" destination="tcm:34-598467" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-11-02T18:47:14ZARC staff cannot hold for an assister to prepare for their call with the ARC34Please have three pieces of PII available for your consumer before calling the ARC. If required for the call, the consumer must be on the phone with the assister prior to calling the ARC. ARC staff cannot hold on a call for an assister to phone their consumer to conference them. If the consumer is not on the call with you, you will be asked to call back.598467Assister Program256512Consumer assistance2462602023-11-03T19:51:30ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Agency Phone Numbers and Pre-Renewal Forms20231019 Navigator Tip of the Week: Agency Phone Numbers and Pre-Renewal Forms<custom:Link urlOnly="true" type="Component" destination="tcm:34-596884" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-10-19T19:50:03ZCounty phone numbers and information about pre-renewal forms34Agency Phone Numbers The ARC does not have additional county numbers other than what is listed on Attachment B of the <a href="/forms/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Forms Directory">paper application</a>. There are no special MNsure contact phone numbers that we are aware of. Pre-Renewal Forms If a client gets a pre-renewal form, it means they are part of a particular month's renewal cohort. It does not mean they will need to turn in a renewal form. The DHS <a href="https://mn.gov/dhs/renewmycoverage/">Renew my coverage</a> website contains an excellent <a href="https://mn.gov/dhs/renewmycoverage/timeline/">timeline resource</a>. The timeline explains the month enrollees will receive their notice compared to the cohort month. For example, an enrollee receiving a pre-renewal notice in October is part of the January 2024 cohort. These cases have not gone through renewal yet to know if the case will need a renewal form or will auto renew. Some assisters are doing renewals on cases that do not need a renewal or completing the renewal too early.;596884Assister Program256512Consumer assistance246260Renewals2565192023-10-27T21:39:43ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Policy Reminders and Closing Cases20231012 Navigator Tip of the Week: Policy Reminders and Closing Cases<custom:Link urlOnly="true" type="Component" destination="tcm:34-596062" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-10-12T19:30:14ZSpecific policy details about calling the ARC and closing cases34Policy Reminders and Closing Cases <ul xmlns="http://www.w3.org/1999/xhtml"> <li>The ARC cannot speak to non-certified assisters or assisters who are in training. </li> <li>Only ONE assister can be on the line during a call with the ARC. </li> <li>All individuals in the room or on the line during a call must be identified at the beginning of a call with the ARC. The ARC is still experiencing situations in which people are talking during the call that are not identified as being present. </li> </ul> Please see the <a href="/assister-central/navigator-one-stop/policy-procedures/arc-service-line-policy.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="02 Assister Resource Center Service Policy">Assister Resource Center Service Policy</a> for additional information. Closing Renewal Cases: The ARC cannot close any public program case that has gone, missed or is undergoing renewal due to the public program unwinding. For these cases, the renewal must be completed. 596062Consumer assistance246260Assister Program256512Policy1531632026-03-10T19:00:06ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Procedure Change for ARC Calls20231005 Navigator Tip of the Week: Procedure Change for ARC Calls<custom:Link urlOnly="true" type="Component" destination="tcm:34-595440" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-10-05T16:40:55ZThe ARC began using a new call greeting and updated password reset procedures for all callers34On Tuesday 10/4/2023, the ARC began using a new call greeting and updated password reset procedures for all callers. The new greeting will include asking if there is anyone else present on the call after verifying the assister name and their assister ID. The assister’s response must include all individuals present in the room or on the call. The ARC staff is also asking for consent from the consumer to do a username and password reset. These changes have been implemented to help comply with data privacy rules and to protect consumers.595440Consumer assistance246260Assister Program256512Policy1531632023-10-05T17:05:18ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Navigator Tip of the Week: Account Requests for Minors20230928 Navigator Tip of the Week: Account Requests for Minors<custom:Link urlOnly="true" type="Component" destination="tcm:34-593532" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-09-28T20:40:39ZFor minors under the age of 18, the PDF account request form should be used34Account requests submitted through the online Account Creation Request eForm are limited to individuals 18 years of age and older. For minors under the age of 18, the <a href="/assets/AccountRequestForm_tcm34-182083.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="AccountRequestForm">PDF account request form</a> should be used.593532Assister Program256512Consumer assistance246260Policy1531632023-09-29T22:28:20ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Duplicate Applications20230321 Navigator Tip of the Week: Duplicate Applications<custom:Link urlOnly="true" type="Component" destination="tcm:34-592709" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-09-21T21:02:05ZIf a consumer is going from public program to QHP, there is no need to reapply34The ARC has seen many instances of duplicate applications this week. If a consumer is going from public program to QHP, there is no need to reapply. It is helpful to check to see if an application is still open prior to doing a new application. This can be done by calling the ARC or going into the account if there is one and checking a recent notice. Many of these duplicates are because a consumer had a paper application in the past. 592709Renewals256519Consumer assistance2462602023-09-21T21:20:27ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Navigator Tip of the Week: Reporting Life Events20230913 Navigator Tip of the Week: Reporting Life Events<custom:Link urlOnly="true" type="Component" destination="tcm:34-591852" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-09-13T19:15:05Z Tips for reporting life events34Tips for reporting life events: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Please don’t report partial changes for households. For example, if you call and report the consumer has an address update, income change, and needs to add three people, we will need all of that information. We cannot just take the address change if the consumer doesn’t have all the other information.</li> <li>Do not send verifications of income changes before the change has been processed. Not all LECs will require verifications and we cannot accept verifications before the change is processed. The exception is divorce decrees, which can be sent ahead of time since the change can’t be processed without it.;</li> </ul>591852Assister Program256512Consumer assistance2462602023-09-15T20:01:57ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: When a Consumer Must be Present20230907 Navigator Tip of the Week: When a Consumer Must be Present<custom:Link urlOnly="true" type="Component" destination="tcm:34-591223" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-09-07T20:35:38ZInstances where the consumer must be on the phone or in the same room as the assister when calling the ARC34There are many instances where the consumer must be on the phone or in the same room as the assister when calling the Assister Resource Center. Please do not say the consumer is there if they are not or on the other line. Consumer must be there to: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Close an active case (if applicable to close)</li> <li>Report changes</li> <li>Enrollment activities</li> <li>Password resets</li> </ul>591223Assister Program256512Consumer assistance246260Policy1531632023-09-07T21:23:11ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Navigator Tip of the Week: Submitting Case Status Requests20230831 Navigator Tip of the Week: Submitting Case Status Requests<custom:Link urlOnly="true" type="Component" destination="tcm:34-590525" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-08-31T19:42:07Z Tips for submitting Case Status Request forms34Due to an increase in case status requests (CSRs), the ARC is currently about a week behind in processing CSRs. The ARC receives about 200 cases per day to check for status updates. The following are some tips for submitting a CSR: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>The ARC cannot check the status of long-term care applications, MAXIS renewals or spenddown cases. Those status requests must go to the county.</li> <li>Household members should be grouped together line after line on the same CSR – one individual per line.</li> <li>The maximum number of lines per CSR is 20 – one individual per line.</li> <li>Each CSR form must be submitted on a separate email.</li> <li>Status must not be requested on paper applications and renewal forms until three weeks after they have been submitted. Requests made prior to the three-week timeframe will not be processed as MNsure will not have updates to provide prior to this period.</li> <li>Once status has been checked on a case, follow-up status requests on the case should be done with the agency indicated on the CSR. There should not be repeat cases on CSRs.</li> <li>CSRs for life event changes (LECs) should only be on QHP cases in which the change was reported to MNsure. LEC status requests for public program cases should not be submitted on CSR forms to the ARC.</li> </ul>590525Assister Program256512Consumer assistance2462602023-09-12T21:38:18ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Reminders20230824 Navigator Tip of the Week: Reminders<custom:Link urlOnly="true" type="Component" destination="tcm:34-589897" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-08-24T21:06:09ZReminders about case associations and online account request eForms.34Case Associations: If a client’s public program eligibility auto-renews, this renewal is not eligible for a per-enrollee payment, even if changes are reported. Income changes that do not result in new eligibility (where the consumer was not eligible before) are not eligible for payment. The more PII provided, the better the chance your organization will be paid. If only name and DOB are provided and one of them is wrong, there is not sufficient PII matched to pay. Online Account Request eForm: Assisters can check the status of online account request submitted via MNsure’s Account Request eForm. To check status of online account requests, they will need to log in to their MNsure eForms account. Assisters will use the same account credentials for account requests as they use for reporting changes. If an assister has not registered for an eForms account, they will need to register first.589897Consumer assistance246260Assister Program2565122023-09-12T21:25:31ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Password Resets20230818 Navigator Tip of the Week: Password Resets<custom:Link urlOnly="true" type="Component" destination="tcm:34-587655" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-08-18T13:40:56ZAssisters have a legal obligation to protect consumer privacy and personally identifiable information34With an influx of calls from assisters requesting password resets, we thought it is a good time to remind assisters about the <a href="/assister-central/navigator-one-stop/policy-procedures/arc-service-line-procedures/arc-service-line-password-resets.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="ARC Password Reset Procedure">Password Reset Procedure</a> and key points of the procedure: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Password resets can only be done when the consumer is present.</li> <li>Only one password reset can be done per phone call to protect consumer privacy.</li> <li>ARC cannot give any hints on PIIs.</li> <li>The ARC can use the following consumer PII to verify the account info: <ul> <li>Full name</li> <li>Username</li> <li>Address</li> <li>Email</li> <li>Phone number</li> </ul> </li> </ul>587655Assister Program256512Consumer assistance2462602023-08-18T15:57:24ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Emailing the Assister Resource Center20230810 Navigator Tip of the Week: Emailing the Assister Resource Center (ARC)<custom:Link urlOnly="true" type="Component" destination="tcm:34-587010" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-08-10T19:33:42ZAssisters have a legal obligation to protect consumer privacy and personally identifiable information34Assisters have a legal obligation to protect consumer privacy and personally identifiable information (PII) and are required to use a secure email when transmitting any consumer information to the ARC. This is one of those critical topics covered in your annual data privacy and security training! We are concerned that the ARC has seen an increase in the amount of unsecured consumer data being sent to the email box. It is preferred that assisters use Microsoft secure emails. Please attach documents inside the secure envelope and do not reply to the outside of the secure email. The <a href="/assister-central/shared-resources/joint-policies/secure-email.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Secure Email Policy">Secure Email Policy</a> can be found on Assister Central. 587010Assister Program256512Certification and training247853Consumer assistance2462602023-08-10T20:01:15ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Phone Etiquette Reminders20230803 Navigator Tip of the Week: Phone Etiquette Reminders<custom:Link urlOnly="true" type="Component" destination="tcm:34-586507" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-08-03T20:00:15ZHelp the ARC be more efficient on calls34ARC staff understands that everyone is very busy due to renewal season. If you contact the ARC on speaker phone, please be sure that you are in a private location since protected information is being discussed. ARC staff may also find it difficult to assist you if they cannot hear you over background noise. Please have three pieces of PII for your consumer prior to calling the ARC. This helps staff be more efficient on calls, enabling us to help more assisters. 586507Assister Program2565122023-08-03T20:25:40ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Brokers233536Navigator Tip of the Week: Qualifying Event for Special Enrollment Period20230727 Navigator Tip of the Week: Qualifying Event for Special Enrollment Period<custom:Link urlOnly="true" type="Component" destination="tcm:34-585865" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-07-27T19:17:58ZSpecial enrollment period date must match the date on verification documents34When entering the date of a qualifying event for special enrollment period (SEP) the date must match the date listed on the verification. For example, COBRA starting 7/1, would mean ESI is ending typically 6/30. We have seen situations where 7/1 is entered instead of 6/30. It is important that this date is accurate because the SEP window timeframe is determined by this date. The wrong date leads to less days to enroll and can change the coverage start date. If the date does not match the document, you will have to re-enter the qualifying event.585865Special enrollment2565152023-07-27T20:15:01ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Servicing Agency Processes20230720 Navigator Tip of the Week: Servicing Agency Processes<custom:Link urlOnly="true" type="Component" destination="tcm:34-585217" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-07-20T20:18:30ZIf the agency advises of next steps, ARC staff cannot recommend doing something else34The ARC cannot validate, confirm, or provide alternatives on servicing agency processes for public program cases. If the agency advises of next steps, ARC staff cannot recommend doing something else. We will refer you back to the servicing agency. If the consumer gets information from another agency, it is not necessary to call the ARC to confirm that the information is correct. The ARC cannot close cases in which the consumer did not turn in their public program renewal. Please contact the servicing agency for next steps.585217Consumer assistance246260Assister Program256512Medical Assistance153154MinnesotaCare153155Renewals2565192023-07-20T21:02:00ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Should I Call or Email the ARC? 20230713 Navigator Tip of the Week: Should I Call or Email the ARC?<custom:Link urlOnly="true" type="Component" destination="tcm:34-584527" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-07-13T18:57:39ZConvenient guide for when to call and email the ARC34The <a href="/assister-central/navigator-one-stop/policy-procedures/arc-service-line-policy.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="02 Assister Resource Center Service Policy">ARC Service Line Policy</a> specifies by procedure whether to contact the ARC via phone or email regarding specific topics, but we have laid out a shorter version of more common topics for your convenience. Email the ARC for issues relating to: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Payments </li> <li>Contracting </li> <li>Online training issues </li> <li>Certification/recertification </li> </ul> Phone calls should be related to: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Case statuses </li> <li>Username/password resets </li> <li>Enrollments and life events related to QHP </li> <li>General questions about completing applications </li> </ul> Using the proper method of contact will greatly affect results when contacting the ARC to request assistance.584527Assister Program256512Consumer assistance2462602026-03-10T19:00:04ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Partnering with Brokers for QHP Coverage20230706 Navigator Tip of the Week: Partnering with Brokers for QHP Coverage<custom:Link urlOnly="true" type="Component" destination="tcm:34-583641" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-07-06T20:28:09ZMNsure encourages navigators to partner with MNsure-certified brokers to ensure consumers are able to find the best health insurance for their individual needs as they transition to private coverage. 34Navigators helping consumers with their public program renewal may find the client is now eligible to enroll in a qualified health plan. We encourage navigators to partner with MNsure-certified brokers to ensure consumers are able to find the best health insurance for their individual needs as they transition to private coverage. Brokers are licensed by the State of Minnesota to sell insurance products and are able to recommend plans and help the consumer with resolving claims during the plan year. Navigators may provide consumers information about health insurance plans, but they are prohibited from advising consumers on which plan to select. If you have more questions about these differences, check out the <a href="https://www.cards.commerce.state.mn.us/CARDS/security/search.do?method=showPoup&documentId=%7BCD69D33C-D2AC-4A1C-B93C-8B77016A81C1%7D&documentTitle=54865&documentType=5">joint bulletin issued by MNsure and the Department of Commerce</a>. Did you know that navigators and brokers can both get paid for helping a consumer through the renewal process? A navigator may be eligible for payment for assisting a consumer with completing their renewal (see the <a href="/assister-central/navigator-one-stop/policy-procedures/navigator-payment-policy.jsp" xlink:title="01 Page Intro - Navigator Payment Policy" xmlns:xlink="http://www.w3.org/1999/xlink">Payment Policy</a>) and then hand the consumer off to a broker who would receive compensation from the carrier for enrolling them in a plan. 583641Special enrollment256515Consumer assistance246260QHP2565112023-07-12T20:30:13ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Special Enrollment Period (SEP)20230629 Navigator Tip of the Week: Special Enrollment Period (SEP)<custom:Link urlOnly="true" type="Component" destination="tcm:34-582696" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-06-29T14:15:00ZARC staff members are unable to help with selecting qualifying life events34ARC staff members are unable to help consumers and assisters with selecting the appropriate qualifying life event (QLE) to report for SEP eligibility. Resources for assisters who are helping consumers apply for a SEP can be found on Assister Central in the Helping Consumer section the <a href="/assister-central/helping-consumers/sep/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Special Enrollment Period (SEP)">Special Enrollment Period (SEP)</a> page. The <a href="/new-customers/enrollment-deadlines/special-enrollment/sep-le/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - qualifying life events">Qualifying Life Events (QLEs)</a> page on MNsure.org also has examples with specific details about QLEs that may qualify new and current customers for a SEP.582696Special enrollment256515Consumer assistance246260QHP2565112025-11-25T14:28:01ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Assister Roles and Responsibilities for MHCP Applicants and Enrollees20230615 Assister Roles and Responsibilities for MHCP Applicants and Enrollees<custom:Link urlOnly="true" type="Component" destination="tcm:34-581460" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-06-15T18:51:31ZThe new DHS policy, Assister Roles and Responsibilities for MHCP Applicants and Enrollees has been published34The new DHS policy, <a href="/assister-central/shared-resources/joint-policies/assister-roles-and-responsibilities.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Assister Roles and Responsibilities for MHCP Applicants and Enrollees">Assister Roles and Responsibilities for MHCP Applicants and Enrollees</a> has been published on Assister Central under the Shared Resources section. This policy does not make any changes to current policies and procedures but was developed as a resource to provide consistent information about assister roles and responsibilities when helping Minnesota Health Care Program (MHCP) applicants and enrollees.581460Assister Program256512Consumer assistance246260Policy1531632023-06-15T18:55:53ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week20230609 Navigator Tip of the Week<custom:Link urlOnly="true" type="Component" destination="tcm:34-580529" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-06-09T14:42:31ZAssister portal issues and denied account requests34Denied Online Account Requests: All questions related to denied account requests in the online account request form must be emailed. The ARC staff members do not have access to view docs or change the status of a request that was submitted. Assister Portal Issues: For inquiries relating to technical issues or support with the Assister Portal, please email the ARC. Assister portal password resets can be performed over the phone or via email.580529Assister Program256512Consumer assistance246260IT updates2565182023-06-09T16:40:25ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week20230601 Navigator Tip of the Week<custom:Link urlOnly="true" type="Component" destination="tcm:34-579754" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-06-01T21:04:54ZInformation about calling with consumers on the line and consumer account issues34Consumers on the call: Assisters must tell ARC staff who is on the telephone call with them. If the person on the call is not listed on the case, the staff member cannot release information unless they are an authorized representative on the case. The ARC has had a few calls this week in where the person on the phone was not disclosed or listed on the case. It is imperative that we are all following MNsure’s data privacy guidelines. Account issues: Assisters should always make sure their consumer does not have a user ID before creating one or submitting an account request. Consumers with multiple accounts will experience the blue bar issue, which does not allow consumers to see important notifications about their case. In general, if three of the consumer’s personal identifiers match such as name, date of birth and last four digits of Social Security number, the ARC can verify an account and find a user ID from an old case. Blue bar issues take time to fix and prevent the consumer from being able to access notices from previous accounts since the blue bar is only present in one account at a time.579754Assister Program256512Consumer assistance2462602023-06-02T22:22:46ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Navigator Tip of the Week: Newborn Status and Retro MA Requests20230525 Navigator Tip of the Week: Newborn Status and Retro MA Requests<custom:Link urlOnly="true" type="Component" destination="tcm:34-579145" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-05-25T17:50:14ZReminders for how to check on newborn status and who to contact for retro MA requests34Newborn Status: If you are calling regarding newborn information and updates, please provide the personal identifiers of the mother. Retro Requests: The ARC is unable to assist with requests for retroactive Medical Assistance coverage. Please contact the county where the consumer currently resides.579145Assister Program256512Consumer assistance2462602023-05-26T18:05:02ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Navigator Tip of the Week: Account Request Reminder20230518 Navigator Tip of the Week: Account Request Reminder<custom:Link urlOnly="true" type="Component" destination="tcm:34-578247" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-05-18T20:30:28ZReminders for submitting online account requests34When completing the online account request form, the email address entered on the form will be used for ALL communications during the account creation process. Examples <ul xmlns="http://www.w3.org/1999/xhtml"> <li>MNsure will email consumer’s account credentials to the email address that is provided. </li> <li>If MNsure is unable to process the request, notification will go to the email address that is provided to advise of the reason why it cannot be processed. </li> </ul> Reminders <ul xmlns="http://www.w3.org/1999/xhtml"> <li>ARC cannot share the username and reset password without the client present. </li> <li>Authorized assisters who provide their email address on the account request should remind consumers to update their email address through their online account after the account has been created.</li> </ul>578247Assister Program256512Consumer assistance2462602023-05-18T20:41:45ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Things to Remember Before Calling the ARC20230511 Navigator Tip of the Week: Things to Remember Before Calling the ARC<custom:Link urlOnly="true" type="Component" destination="tcm:34-577491" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-05-11T19:29:05ZReminders about calling the ARC34<ul xmlns="http://www.w3.org/1999/xhtml"> <li>The ARC is unable to take calls with multiple assisters on the line. If you encounter a unique situation where more than one assister needs to be involved in a discussion, please email us at <a href="mailto:navigators@mnsure.org">navigators@mnsure.org</a> for further information.</li> <li>Since the ARC does not add assister information to cases and they do not know if agencies will discuss cases with or without the consumer present, to ensure that another agency will speak to you about a case it is helpful to make it a standard policy of having the consumer sign the form DHS-3549 when meeting with them (available on <a href="https://mn.gov/dhs/general-public/publications-forms-resources/edocs/">edocs</a>).</li> <li>The ARC cannot answer any questions about navigator per enrollee payment remittance statements. All payment inquiries must be emailed to <a href="mailto:navigators@mnsure.org">navigators@mnsure.org</a>.</li> </ul>577491Assister Program256512Consumer assistance2462602023-05-16T15:16:38ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Employer-Sponsored Insurance Evidence20230504 Navigator Tip of the Week: Employer-Sponsored Insurance Evidence<custom:Link urlOnly="true" type="Component" destination="tcm:34-576565" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-05-04T19:03:39ZMNsure's online application system can determine affordability based on what is entered on the application34When completing a new application, it is important that the employer-sponsored coverage (ESI) questions are answered completely and accurately for all household members that have access to the ESI. The online system can determine affordability based on what is entered on the application. The ARC has seen several examples this week where the amount paid by the employee is listed as zero. The assister then calls the ARC because they believe the ESI is unaffordable. If consumers are eligible or enrolled in ESI, it is important that it is listed on the application.576565Consumer assistance246260Assister Program2565122023-05-05T18:08:19ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Renewal Instructional Video20230427 Renewal Instructional Video<custom:Link urlOnly="true" type="Component" destination="tcm:34-574773" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-04-27T19:49:35ZVideo resources and webinar opportunity for public program renewals34DHS has released an instructional video with information on how to complete the health care programs renewal form. Any time you need a quick tutorial on how to help a consumer with completing the form, you can use the <a href="https://www.youtube.com/watch?v=KtuMg2098WE">"How to Complete a Minnesota Health Care Programs Renewal for Families, Children and Adults" YouTube video</a> as a resource. Assisters may also share this link with consumers going through the renewal process!574773Assister Program256512Consumer assistance246260Key messages256517Consumer notices247024Meetings and webinars246261QHP256511Renewals256519MinnesotaCare153155Medical Assistance1531542023-04-27T20:04:17ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Calling the ARC? Help Us, Help You20230427 Navigator Tip of the Week: Calling the ARC? Help Us, Help You<custom:Link urlOnly="true" type="Component" destination="tcm:34-575043" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-04-27T19:34:18ZGive representatives time to provide assistance34When contacting the ARC, please give representatives time to look up your information and consumer personally identifiable information (PII) in the system. It is important to allow time as not all PII is located on the same page in each system. There are many times when the Assister ID and name are given quickly followed by the three pieces of consumer PII. Your call to the ARC will be more efficient if you slowly provide this information in the following order: <ol xmlns="http://www.w3.org/1999/xhtml"> <li>Your Assister ID and name</li> <li>The reason for your call (such as status of an application or user ID and password reset)</li> <li>Three PII for the consumer</li> </ol> Any time the ARC performs a username and password reset, they are also able to look for open cases and can alert an assister if a case is open that would prevent a consumer from applying. It is also important to remember, if a consumer has an urgent medical situation and cannot create an online account to submit an application, a paper application should be used for escalation. In these situations, it is not recommended to wait for a manual account request to be processed. Thanks for helping us assist you best on calls!575043Assister Program2565122023-05-02T19:48:07ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Entering Application Information20230420 Navigator Tip of the Week: Entering Application Information<custom:Link urlOnly="true" type="Component" destination="tcm:34-574283" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-04-20T20:37:09ZRemember to look for application topics and review information on Assister Central34You may be uncertain about what information to enter on an application but remember to look for topics and review information on <a href="https://www.mnsure.org/assister-central/">Assister Central</a> and do your best. Unfortunately, the ARC representatives are not able to provide any additional details about what to report on an application aside from what is already on the website and these resources are also available to you: <ul xmlns="http://www.w3.org/1999/xhtml"> <li><a href="http://hcopub.dhs.state.mn.us/epm/home.htm">Eligibility Program Manual</a></li> <li><a href="/new-customers/apply/with-fin-help/household-information.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="3.a Household Information">Income Information</a></li> <li><a href="/new-customers/who-can-enroll/requirements.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Requirements">Citizenship and Residency</a></li> </ul> It is important to ask your client the questions on the application and have them answer to the best of their ability. If the correct information was entered on the application, trust that the application system (METS) will provide the consumer with the correct eligibility determination. 574283Consumer assistance2462602023-04-20T21:01:03ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Case Status Request (CSR) Reminders20230413 Navigator Tip of the Week: Case Status Request (CSR) Reminders<custom:Link urlOnly="true" type="Component" destination="tcm:34-573385" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-04-13T19:33:56ZA CSR is a great tool for assisters to use to check statuses34An emailed CSR is a great tool for assisters to use to check statuses. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>The life event status check is only for life events reported on QHP cases. For public program cases, we only give the current status of the consumer’s case and not any notes regarding a change.</li> <li>Avoid putting case numbers or other details under "Status Information" on CSRs. This field is reserved for the ARC’s use.</li> <li>MinnesotaCare cases may require follow up with MinnesotaCare, the ARC can only view eligibility (not if coverage is active or if other steps are needed to secure coverage).</li> <li>Pending paper applications on MAXIS cases often require follow up with the agency for more details. For MAXIS cases, the ARC can give active information or state it is pending. No further notes are given or what verifications are needed.</li> <li>For newborns, always provide 3 personal identifiers for an adult on the case. If the newborn has not been added, the ARC will not find information if only the newborn is listed on the CSR.</li> <li>If noted by ARC to follow up with another agency, do not continue to send the case to check status without following up with the agency and/or consumer. The ARC is getting CSRs for the same cases weekly with no agency contact. This takes up limited ARC resources and reduces capacity to respond to all CSRs.</li> <li>Allow at least 30 days after submitting a paper application before following up on the status.</li> </ul> See the <a href="/assister-central/navigator-one-stop/policy-procedures/case-request-form-policy.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Administrative Policy on Case Status Requests-ARC">Case Status Request Policy</a> in the Policies and Procedures section on Navigator One Stop for additional details.573385Policy153163Consumer assistance246260Assister Program2565122026-03-10T19:01:17ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week-Reminder: Medical Emergency Life Event Changes (LECs)20230406 Navigator Tip of the Week Reminder: Medical Emergency Life Event Changes (LECs)<custom:Link urlOnly="true" type="Component" destination="tcm:34-572631" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-04-06T17:30:24ZChanges that are medical emergency, must be called in with the consumer to report it. These changes cannot be submitted online.34If a consumer is reporting a change and it is a medical emergency, the assister must call with the consumer to report it as these changes cannot be submitted online. There is not a timeline associated with medical emergency LECs. Once the change is processed, the assister will be emailed. If the change is future dated, a medical emergency LEC is not necessary because changes cannot be processed until they occur (for example. loss of employer-sponsored insurance scheduled for April 30, 2023, cannot be processed before April 30).572631IT updates256518Assister Program2565122023-04-07T20:40:18ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Social Security Income20230330 Navigator Tip of the Week: Social Security Income<custom:Link urlOnly="true" type="Component" destination="tcm:34-571846" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-03-30T21:00:55ZThere is a place in the application to enter the tax-exempt amount34When entering Social Security income, be sure to ask the consumer if the income is taxable. If it is not taxable, there is a place in the application to enter the tax-exempt amount. This is often missed on applications and can change the eligibility. Reminder: The ARC will be discontinuing the use of the ARC fax number as of March 31, 2023. 571846Assister Program256512Consumer assistance2462602023-03-31T20:57:55ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Help Us Help You20230323 Navigator Tip of the Week: Help Us Help You<custom:Link urlOnly="true" type="Component" destination="tcm:34-570817" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-03-23T19:38:38ZHelpful tips for calling the ARC34Please have your assister ID ready before you call us. If you want to obtain a username and password reset, you must have consumer on phone line prior to calling ARC or consumer must be in person.570817Consumer assistance2462602023-03-23T20:56:19ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Case Closures20230316 Navigator Tip of the Week: Case Closures<custom:Link urlOnly="true" type="Component" destination="tcm:34-569778" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-03-16T18:38:38ZThe ARC cannot close an application with a current determination34In general, the ARC cannot close an application with a current determination, changes needed should be reported. It helps to not set an expectation with your client that their case can be closed. Changes are currently being processed within 3 business days. If a case can be closed, the ARC agent will offer that option.569778Consumer assistance2462602023-03-16T19:17:58ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Limited English Proficiency Policy20230309 Navigator Tip of the Week: Limited English Proficiency Policy<custom:Link urlOnly="true" type="Component" destination="tcm:34-568765" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-03-09T20:45:10ZHighlights of MNsure’s Limited English Proficiency Policy34This week we wanted to highlight MNsure’s <a href="/assister-central/shared-resources/joint-policies/lep.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Limited English Proficiency">Limited English Proficiency Policy</a>. It is of the utmost importance that individuals who are limited in their English language have meaningful access to program information and services. Assisters who have questions related to interpreting or translation for consumers with LEP should contact the MNsure Accessibility and Equal Opportunity (AEO) office. The AEO office can be reached by email at AEO@mnsure.org, or by phone, by calling the MNsure Contact Center at 855-366-7873. If a consumer is in need of interpreting services, assisters can contact MNsure’s Language Line Solutions directly at 800-367-9559, enter MNsure’s client ID # 509052 and follow the prompts or assistance. Please see the entire policy as referenced above for additional information including helpful tips for working with telephone interpreters.568765Consumer assistance246260IT updates256518Assister Program2565122023-03-09T21:04:54ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Federal Tax Information Form Signatures20230216 Navigator Tip of the Week: FTI Form Signatures<custom:Link urlOnly="true" type="Component" destination="tcm:34-565615" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-02-16T22:00:51ZFTI forms cannot be signed electronically34The Federal Tax Information (FTI) form must be signed by the consumer. It cannot be signed electronically. For additional FTI information, please visit <a href="/assister-central/helping-consumers/taxes/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Tax Information">Tax Information</a> in the Helping Consumers section on Assister Central.565615Consumer assistance2462602025-11-25T14:27:59ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Case Associations20230209 Navigator Tip of the Week: Case Associations<custom:Link urlOnly="true" type="Component" destination="tcm:34-563808" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-02-09T21:11:14ZEnter your assister ID on the online application or create an assister portal association with a consumer so your agency will be paid for an eligible application34If you have input your assister ID into signature page of the online application or created an assister portal association with a consumer, your navigator agency will be paid for an eligible application. Please do not also submit a Case Association Form. If you are unsure of how to correctly associate for payment, take a minute to carefully review the <a href="/assister-central/navigator-one-stop/policy-procedures/navigator-payment-policy.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="02 Navigator Payment Policy">Navigator Payment Policy</a> on Navigator One Stop.563808Assister Program256512Consumer notices247024Assister portal2565162024-10-03T20:58:04ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Pregnant Women20230202 Navigator Tip of the Week: Pregnant Women<custom:Link urlOnly="true" type="Component" destination="tcm:34-562718" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-02-02T19:07:07ZA pregnant woman can never be a household of one34There is an income limit associated with Medical Assistance for pregnant women depending on household size. A pregnant woman can never be a household of one. The household size is the mother plus the number of expected babies. Examples <ul xmlns="http://www.w3.org/1999/xhtml"> <li>A single woman carrying twins would be a household of 3 – self and 2 expected babies. </li> <li>A married woman expecting one baby would also be a household of 3 – self, partner and expected baby.</li> </ul>562718Consumer assistance246260Medical Assistance1531542023-02-02T19:52:44ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: MAXIS Cases20230126 Navigator Tip of the Week: MAXIS Cases<custom:Link urlOnly="true" type="Component" destination="tcm:34-561650" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-01-26T18:45:40ZARC representatives’ knowledge of MAXIS is very limited34ARC representatives’ knowledge of MAXIS is very limited. They are able to provide the case number, servicing agency and if the case is pending or active. If active, representatives can provide the PMI number. The ARC cannot provide case notes or information about why the case is pending. Inquiries for information that the ARC cannot provide should go to the servicing agency.561650Consumer assistance246260Assister Program256512Medical Assistance153154MinnesotaCare153155IT updates2565182023-01-26T19:29:10ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Username/Password Reset20230112 Navigator Tip of the Week: Username/Password Reset<custom:Link urlOnly="true" type="Component" destination="tcm:34-559910" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2023-01-12T20:12:29ZPassword reset reminder34If the consumer is not physically present in your office, please have them on the same phone line when you call the ARC, not on hold on a separate line. Thanks everyone for a successful open enrollment! We enjoyed helping you during this busy time!559910Assister Program256512Consumer assistance2462602023-01-13T22:34:04ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Navigator Tip of the Week20221229 Navigator Tip of the Week<custom:Link urlOnly="true" type="Component" destination="tcm:34-553270" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-12-29T18:15:55ZData Privacy34Data Privacy: Please remember the ARC cannot give you information on a case if the person that is with you is not either the authorized representative on file or in a tax/familial relationship as listed on the case. We have encountered quite a few parents calling about their adult children and cannot release this type of information. In these situations, we will not release any information. We cannot provide user IDs for spouses if the marital relationship isn't shown on an open case. It is easiest to call with the person that you are looking for a user id for.553270Consumer assistance246260Assister Program2565122022-12-30T22:35:47ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Daily Reminders20221208 Navigator Tip of the Week: Daily Reminders<custom:Link urlOnly="true" type="Component" destination="tcm:34-551315" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-12-08T19:19:09ZReminders about verifications and duplicate LECs and closing cases34Duplicate LECs: Please avoid completing duplicate LECs for a consumer. When reporting a change, be sure to ask the client if they have already reported the change to MNsure. We are receiving duplicate requests where the client has reported a change to the MNsure Contact Center and then the assister also reports the change through the online tool. Please do not complete the same change for the same consumer more than once with the same information. Verifications for LECs: The ARC has been receiving verification documents via email. As a reminder, the ARC does not accept verifications. Verifications requested by MNsure should be uploaded <a href="https://www.mnsure.org/current-customers/manage-account/verify/qhp.html">here</a>. Closing Cases: The ARC cannot advise if a case can be closed without the consumer present on the call. Cases cannot be assessed for closure via email.551315Assister Program256512Consumer assistance2462602022-12-17T00:00:46ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Navigator Tip of the Week: Tax Dependents20221123 Navigator Tip of the Week: Tax Dependents<custom:Link urlOnly="true" type="Component" destination="tcm:34-549179" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-11-23T17:09:12ZTax dependents should not be on applications by themselves34Tax dependents should not be on applications by themselves. The tax filer should be on the application. MNsure’s online system cannot determine eligibility for tax dependents on an application by themselves. They will be eligible only for unassisted qualified health plan.549179Assister Program256512Consumer assistance2462602022-11-23T17:27:56ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Navigator Tip of the Week: Tips for Manual Need to Renew Applications20221110 Navigator Tip of the Week: Tips for Manual Need to Renew Applications<custom:Link urlOnly="true" type="Component" destination="tcm:34-547712" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-11-10T20:24:24Z If your client is in a manual need to renew status, please check their account to see if the renewal notice is available34Manual need to renew (MNTR) cases are QHP cases where the income for 2023 may make them public program eligible. If your client is in a manual need to renew status, please check their account to see if the renewal notice is available there. If not, the next step is to call DHS to get a copy mailed. MNsure and the ARC cannot mail out the MNTR.547712Renewals256519Open enrollment256514Consumer notices247024Consumer assistance2462602022-11-10T21:11:09ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Case Status Requests20221028 Navigator Tip of the Week: Case Status Requests<custom:Link urlOnly="true" type="Component" destination="tcm:34-545587" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-10-28T13:56:51ZThe ARC wants to be sure we can serve as many assisters with consumers with them as possible34Open enrollment starts November 1, and this week is proving to be busy already. Remember, if you do not have a consumer with you, try to limit case status requests calls to 6 cases per day. If you have numerous consumers to check on, please complete and submit a <a href="/assets/ARC-Case-Status-Request-Form-Updated-10-2017_tcm34-315450.xlsx" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="ARC-Case-Status-Request-Form-Updated-10-2017">Case Status Request</a> form via email. This could also be a helpful tool if you want to check to see if consumers you are meeting with have an open case. The ARC wants to be sure we can serve as many assisters with consumers with them as possible.545587Assister Program256512Consumer assistance2462602022-11-04T22:13:20ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Adding a Household Member for Coverage on a QHP Case20221013 Navigator Tip of the Week: Adding a Household Member for Coverage on a QHP Case<custom:Link urlOnly="true" type="Component" destination="tcm:34-543629" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-10-13T20:04:48ZInformation about adding a household member on a QHP case34When adding a household member for coverage on a QHP case: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>If a household member is already listed on an application, but is a non-applicant, to change their status to applicant, a call must be made to the ARC with the consumer on the line.</li> <li>If a consumer is not listed on an application and needs to be added, the online reporting application changes tool is used to add them to the application.</li> </ul> Additional information about <a href="/assister-central/helping-consumers/report-changes/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Application Report Changes">reporting application changes</a> can be found in the Helping Consumers section on Assister Central. Life events for MinnesotaCare and Medical Assistance-eligible consumers are not processed by MNsure. For Medical Assistance renewal questions, please contact a <a href="https://mn.gov/dhs/people-we-serve/children-and-families/health-care/health-care-programs/contact-us/county-tribal-offices.jsp">county agency</a> and for MinnesotaCare renewal questions, please call <a href="https://mn.gov/dhs/people-we-serve/children-and-families/health-care/health-care-programs/contact-us/mhcp-help-desk.jsp">MinnesotaCare Operations</a>.543629Consumer assistance246260QHP2565112022-10-20T22:15:45ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Multiple Accounts20220915 Navigator Tip of the Week: Multiple Accounts<custom:Link urlOnly="true" type="Component" destination="tcm:34-540706" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-09-15T21:34:22ZIt is important to determine if a consumer has an existing MNsure account before creating a new one34Whenever possible, it is important to determine if a consumer has an existing MNsure account before creating a new one. It is a great idea for assisters to have consumers call the MNsure Contact Center prior to meeting with them to see if a user ID can be found for them. Remind consumers to think about older addresses, phone numbers and email addresses that they may have used to create an account. Multiple accounts can create unnecessary technical issues and making sure the consumer has the correct user ID is a great step to take now to prepare for 2023 open enrollment!540706Assister Program256512Open enrollment256514QHP256511Consumer assistance2462602022-09-23T19:49:39ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Citizenship Requirements for Applying20220908 Navigator Tip of the Week: Citizenship Requirements for Applying<custom:Link urlOnly="true" type="Component" destination="tcm:34-540109" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-09-08T21:14:35ZThe requirements necessary for a consumer to apply through MNsure can be found on MNsure.org34The requirements necessary for a consumer to apply through MNsure can be found on <a href="/new-customers/who-can-enroll/requirements.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Requirements">MNsure.org</a>. The Assister Resource Center (ARC) often receives calls from assisters inquiring why their client is required to submit verification of citizenship to MNsure. This can happen when data matching is unsuccessful when MNsure tries to verify citizenship or immigration status by matching data from the Social Security Administration (SSA) or the Department of Homeland Security (Homeland Security). Data matching may be unsuccessful when: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>An applicant does not provide or enters an incorrect Social Security number</li> <li>An applicant’s name does not match SSA or Homeland Security data</li> <li>There are data limitations (SSA or Homeland Security may not be able to verify citizenship for foreign-born U.S. citizens)</li> </ul> If a source is not available or a match cannot be made, the consumer will be asked to provide additional information to <a href="/new-customers/apply/prepare/immigration-status-docs.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Immigration Status and Supporting Documents">verify their citizenship or immigration status</a>. 540109Consumer assistance2462602022-09-08T22:30:08ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Partner with Brokers to Help Consumers Enroll in a Plan20220901 Navigator Tip of the Week: Partner with Brokers to Help Consumers Enroll in a Plan<custom:Link urlOnly="true" type="Component" destination="tcm:34-539532" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-09-01T15:05:13ZTip for navigators who want help with selecting a plan for consumers34For assisters that struggle with enrolling consumers into QHP plans, it may be easier to refer your consumer to a broker who can provide specific information on what plan will be best for them. Brokers who help consumers in your area can be found <a href="/help/find-assister/broker-enrollment-centers.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Broker Enrollment Centers">here</a> or by searching the <a href="/help/find-assister/find-assister.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Assister Directory">assister directory</a>.539532QHP2565112025-09-03T21:26:19ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Uploading Special Enrollment Period Documents20220819 Navigator Tip of the Week: Uploading Special Enrollment Period Documents<custom:Link urlOnly="true" type="Component" destination="tcm:34-538198" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-08-19T13:28:48ZTips for submitting special enrollment period (SEP) documents34Tips for submitting special enrollment period (SEP) documents using the online upload tool: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Clear browser cookies/cache</li> <li>Try different browsers</li> <li>Enter the fields manually (not use auto-filling)</li> </ul> If you experience issues, send the following via secure email to the ARC at navigators@mnsure.org: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>A screenshot of the thank you/confirmation screen after completing an upload that shows the full URL address bar</li> <li>The user’s name, email and phone number (if SMS option is used)</li> <li>The consumer’s name and email and phone number (if different) </li> <li>The approximate day/time the attempt was made</li> </ul> Additionally, we recommend using the optional confirmation email field which would help to confirm a submission succeeded.538198IT updates256518Special enrollment2565152022-08-19T14:11:32ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Prepare Before Calling20220811 Navigator Tip of the Week: Prepare Before Calling<custom:Link urlOnly="true" type="Component" destination="tcm:34-537328" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-08-11T20:13:51ZReduce call wait times for other assisters 34Representatives ask that assisters identify how many cases they are calling about when they initiate a call to the ARC. Doing this prepares the representative for their call with you. Please remember that there is an inquiry limit of three cases per call. This limit allows us to reduce call wait times for other assisters. Assisters may be asked for additional verifying information about a consumer when calling the ARC. Sometimes MNsure’s contact management system record is missing information about the consumer and representatives are required to complete the record during the call with the assister. 537328Assister Program256512Consumer assistance2462602022-08-12T21:30:57ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Account Issues and Contacting the ARC before Applying20220728 Navigator Tip of the Week: Email Case Status Requests & Post-Partum Extensions<custom:Link urlOnly="true" type="Component" destination="tcm:34-534564" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-07-28T16:29:38ZWhy contacting the ARC before applying saves time and fixing accounts34Make the most of your time! Call the ARC prior to submitting an application to make sure there isn't an open case already. Emailed Case Status Requests are another great way to find out if the consumer has an open application. We can check up to three consumers per call and up to 20 consumers per CSR! Please let us know at the beginning of the call if you are inquiring about more than one consumer. When calling the ARC, it is not necessary to spell your name as we see it on our screen. If we have questions, we will let you know! Account Issues: We are seeing some new account problems where consumers cannot start a new application. It is helpful if when this happens that you call in with the consumer. If that consumer has multiple accounts, an older account may work to create a new application. Calling with the consumer will enable the ARC to look up all user id’s that can be associated with 3 personal identifiers. If you are still unable to do a new application, the ARC team will do a technical ticket and will email when the account is fixed.534564Assister Program256512Consumer assistance2462602022-07-28T17:05:35ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Technical Issues20220707 Navigator Tip of the Week: Technical Issues<custom:Link urlOnly="true" type="Component" destination="tcm:34-533302" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-07-07T17:44:03ZIf you come across an error message in a unique place or a part of the process not working as it should, please contact us to report it.34Assisters are often the first ones that notice something unusual during the account creation or application submission process. If you come across an error message in a unique place or a part of the process not working as it should, please email the following information to navigators@mnsure.org. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Consumer’s name</li> <li>Username</li> <li>Time and date the issue occurred</li> <li>A description of the error</li> <li>Browsers used</li> <li>Troubleshooting attempts</li> <li>Screenshot(s) of the issue</li> </ul> We send each report to the tech team for review. If you experience the same issue with multiple consumers, we would be glad to have information for each instance as it helps the tech team find potential patterns and may help solve the issue more quickly. When they have identified and resolved the issue, the ARC team will notify you via email. We appreciate your help in solving future tech problems!533302Consumer assistance2462602022-07-07T18:13:09ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Eligibility on New Applications20220630 Navigator Tip of the Week: Eligibility on New Applications<custom:Link urlOnly="true" type="Component" destination="tcm:34-532619" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-06-30T18:52:43ZOften the eligibility will generate34If you submit an app and don't see the eligibility right away, try logging out and back in again. Often the eligibility will generate!532619Consumer assistance2462602022-06-30T18:56:40ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: COBRA Loss of Employer Subsidy SEP20220623 ARC Tip of the week: COBRA Loss of Employer Subsidy SEP<custom:Link urlOnly="true" type="Component" destination="tcm:34-531895" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-06-23T19:03:30ZConsumers may be eligible for a special enrollment period (SEP) if their employer subsidized (paid for) part of their COBRA and then it stopped.34Consumers may be eligible for a special enrollment period (SEP) if their employer subsidized (paid for) part of their COBRA and then it stopped. For example, consumer leaves employer and employer agree to pay $500 of COBRA until 7/31/22. As of 8/1/22, the consumer is responsible for the whole COBRA premium. This could be a SEP. One of the following verifications will be required: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Employer plan notice that shows your name and the last day of the COBRA coverage period in which the COBRA premium is subsidized by your employer.</li> <li>Letter from employer that shows your name and the last day of the COBRA coverage period in which the COBRA premium is subsidized by your employer.</li> <li>Document from third-party COBRA administrator that shows your name and the last day of the COBRA coverage period in which the COBRA premium is subsidized by your employer.</li> </ul> If loss of employer-sponsored insurance (ESI) happened within the last 60 days, that could be a SEP as well even if the consumer already enrolled in COBRA. Information about SEPs and what to send in for verifications can be found on <a href="/new-customers/enrollment-deadlines/special-enrollment/sep-le/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - qualifying life events">MNsure.org</a>. This page is very helpful in giving what the SEP is, who is eligible, and what verifications may be required.531895Special enrollment2565152022-06-24T20:50:46ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Should I Call or Email the ARC?20220616 Navigator Tip of the Week: Should I Call or Email the ARC?<custom:Link urlOnly="true" type="Component" destination="tcm:34-531295" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-06-16T19:03:40ZUsing the proper method of contact will greatly affect results when contacting the ARC to request assistance34The <a href="/assister-central/navigator-one-stop/policy-procedures/arc-service-line-policy.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="02 Assister Resource Center Service Policy">ARC Service Policy</a> specifies by procedure whether to contact the ARC via phone or email regarding specific topics, but we have laid out a shorter version of more common topics for your convenience. Email the ARC for issues relating to: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Payments</li> <li>Contracting</li> <li>Online training issues</li> <li>Certification/recertification</li> </ul> Phone calls should be related to: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Case statuses</li> <li>Username/password resets</li> <li>Enrollments and life events related to QHP</li> <li>General questions about completing applications</li> </ul> Using the proper method of contact will greatly affect results when contacting the ARC to request assistance.531295Assister Program2565122026-03-10T19:00:02ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Consumer Information20220609 Navigator Tip of the Week: Consumer Information<custom:Link urlOnly="true" type="Component" destination="tcm:34-530573" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-06-09T19:46:44ZWhen calling the ARC for resets, the consumer who the user ID is assigned to must be present on the call34When calling for username and password resets, the consumer who the user ID is assigned to must be present on the call. ARC representatives are unable to provide the username of an adult child to their parent, and if there is no open case, ARC representatives cannot share the username for one spouse with the other spouse. These situations are also true for case status requests. If an individual is on a call with the assister and they are not on the case in reference, ARC representatives cannot share information about the case. Please be sure to let ARC staff know who is on the phone with you. We must do our part to protect consumer's private information. 530573Assister Program2565122022-06-09T19:55:53ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Brokers233536Navigator Tip of the Week: Plan Cancellations and Terminations20220519 Navigator Tip of the Week: Plan Cancellations and Terminations<custom:Link urlOnly="true" type="Component" destination="tcm:34-528529" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-05-19T20:00:49ZProcess to remove one or more enrollees from a plan and how to completely cancel coverage for all members of a health insurance enrollment34We want to remind everyone of the process to remove one or more enrollees from a plan as well as how to completely cancel coverage for all members of a health insurance enrollment through MNsure. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Full plan terminations: Cancelling coverage for all members on a plan can be done through the consumer’s account without a phone call to the ARC. </li> <li>Partial plan terminations: Removing one or more enrollees while keeping at least one consumer enrolled in the plan requires a call with the consumer to the ARC.</li> </ul>528529QHP256511Consumer assistance2462602022-05-19T20:07:02ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Patience When Working with the ARC20220512 Navigator Tip of the Week: Patience Working with ARC<custom:Link urlOnly="true" type="Component" destination="tcm:34-528003" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-05-12T19:55:20ZSome of our back-end processes take time and multiple steps34Please be patient with ARC staff. Some of our back-end processes take time and multiple steps. We will serve you as efficiently as we can and will try to give you a heads up when something you've requested will take a bit longer. We will need you to stay on the line with us while we complete our tasks. Thank you!528003Assister Program2565122022-05-12T21:00:24ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Assister Verification When Calling the ARC20220505 Navigator Tip of the Week: Assister Verification When Calling the ARC<custom:Link urlOnly="true" type="Component" destination="tcm:34-527338" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-05-05T20:24:02ZAssisters must provided information to verify their identity when calling the ARC34Just a reminder, assisters must provide their first and last name along with their Assister ID as verification when calling the ARC. If a client is present and you do not feel comfortable giving your last name, the first initial of your last name and the name of the agency that you work with can be provided. The <a href="/assister-central/navigator-one-stop/policy-procedures/information-sharing.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Information Sharing Policy">Information Sharing Policy</a> can be found in the Policies and Procedures section under Navigator One Stop on Assister Central.527338Assister Program2565122022-05-06T20:28:17ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: ARC Visibility of Paper Applications20220428 Navigator Tip of the Week: ARC Visibility of Paper Applications<custom:Link urlOnly="true" type="Component" destination="tcm:34-526651" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-04-28T19:15:32ZThe ARC is only able to view paper applications that have been entered into an eligibility system such as METS or MAXIS34ARC representatives are only able to view paper applications that have been entered into an eligibility system such as METS or MAXIS. Since representatives are unable to view these applications, they are also unable to see notes on a case or to verify if a paper application has been received. The ARC will refer these types of cases to county. It is recommended that assisters wait three (3) weeks after the date of submission to check the status of a paper application. Please also keep in mind the following: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>ARC representatives use all personal identifiable information (PII) that an assister provides to them and checks multiple systems for cases. </li> <li>When multiple names are given for a consumer, representatives will also check different variations of consumers’ names. </li> <li>The ARC has found at times that a case cannot be located because the PII provided for verification is not consistent to that used during the account creation and application processes. </li> <li>We recommend that assisters stress to consumers the importance of providing the exact same PII every time they work with them.</li> </ul>526651Assister Program256512MinnesotaCare153155Medical Assistance153154Consumer assistance2462602022-04-28T19:34:19ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Special Enrollment Period and ARC Role20220421 Navigator Tip of the Week: Special Enrollment Period and ARC Role<custom:Link urlOnly="true" type="Component" destination="tcm:34-525908" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-04-21T21:08:11ZThe ARC is unable to answer hypothetical questions about SEP qualification34ARC representatives are unable to advise if a consumer has a qualifying event for a special enrollment period (SEP) until the following happens: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>The questionnaire in the online enrollment platform is completed to report the event and date of the event</li> <li>Verifications, if needed, are submitted and reviewed by the ARC representative</li> </ul> The ARC receives calls daily asking hypothetical questions about if a client’s scenario qualifies them for a SEP. It is impossible for staff at the ARC to answer these types of questions without the appropriate steps being taken. Every situation is different, especially when relating to SEPs that require verification documents. Please understand that ARC representatives are not trying to be vague when they advise that they cannot answer hypothetical questions. They are trying to prevent difficult conversations when a consumer is expecting to be able to enroll and cannot. For information about qualifying life events and instructions about applying for a SEP, visit <a href="/assister-central/helping-consumers/sep/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Special Enrollment Period (SEP)">Helping Consumers</a> on Assister Central.525908Special enrollment256515Assister Program2565122022-04-21T22:15:42ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Navigator Tip of the Week: Special Enrollment Periods for Divorce or Legal Separation20220414 Navigator Tip of the Week: Special Enrollment Periods for Divorce or Legal Separation<custom:Link urlOnly="true" type="Component" destination="tcm:34-525297" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-04-14T19:17:11ZReporting a divorce or legal separation life event change by itself will not deem a consumer eligible for a special enrollment period 34Reporting a divorce or legal separation life event change (LEC) by itself will not deem a consumer eligible for a special enrollment period (SEP). One of the following life events must accompany these events to determine SEP eligibility: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>A consumer experiences a loss of health insurance coverage when enrolled through MNsure</li> <li>Disenrollment in a health insurance plan due to the loss of employer-sponsored insurance (ESI)</li> </ul> As a reminder: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Loss of ESI should be reported as a qualifying event for SEP</li> <li>Consumers who experience a loss of ESI have 60 days from the last day of coverage to report their loss</li> </ul>525297Special enrollment256515QHP256511Consumer assistance2462602022-04-15T22:03:50ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Navigator Tip of the Week: Reporting Multiple Application Changes20220407 Navigator Tip of the Week: Reporting Multiple Application Changes<custom:Link urlOnly="true" type="Component" destination="tcm:34-524395" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-04-07T21:19:14ZIf one or more of the changes must be reported by phone, then all changes should be reported by phone34<a href="/assister-central/helping-consumers/report-changes/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="02- Report Application Changes - helping consumers">Report Application Changes</a> is a topic found under the Helping Consumers section of Assister Central. If a consumer has multiple changes to report, refer to this section to determine the method of reporting each consumer change. If one or more of the changes must be reported by phone, then all changes should be reported by phone. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>For example, if a consumer has an income and address change, both changes should be reported over the phone.</li> </ul> If you determine that additional details are needed to make the changes, collect the information and then report all changes at once. It is important that all changes be reported at the same time. Since each change can affect consumer eligibility, reporting multiple changes using different methods may mean that changes are processed separately thus, triggering multiple eligibility determinations and creating confusion for the assister as well as the consumer.524395QHP256511Consumer assistance2462602025-11-25T14:27:53ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Servicing Agencies and MAXIS20220324 Navigator Tip of the Week: Servicing Agencies and MAXIS<custom:Link urlOnly="true" type="Component" destination="tcm:34-522614" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-03-24T19:02:29ZARC may need to refer an assister to another agency for assistance34The Assister Resource Center (ARC) is a great starting point to determine how to affectively assist with a consumer’s situation. Depending on the situation, the ARC may need to refer an assister to another agency for assistance. When this happens, ARC representatives are unable to comment or advise on how the agency will handle the situation. Procedures change often and the ARC does not want to misguide on the procedures of other agencies, just as they would not want other agencies misguiding assisters on ARC processes.Also, MAXIS is the legacy system for health care eligibility for certain populations. On cases in MAXIS that the ARC has access to, representatives can generally share the case number, servicing agency and can read case notes that have been enter in the system. Due to the number of abbreviations used in the notes and the complexity of cases, ARC representatives may not be able to answer questions about cases. If an assister knows their case is in MAXIS, it may be more effective to reach out to the county first as they have much more training on these types of programs than the ARC.522614Consumer assistance246260Assister Program256512Medical Assistance153154MinnesotaCare1531552022-03-24T19:11:26ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Special Enrollment Period20220317 Navigator Tip of the Week: Special Enrollment Period<custom:Link urlOnly="true" type="Component" destination="tcm:34-521792" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-03-17T20:12:55ZVerification documents that indicate a voluntary termination or non-payment of premiums will not be accepted34With special enrollment period (SEP) season upon us, remember for loss of employer-sponsored insurance (ESI), a verification document must include the type of coverage lost and the last date of coverage and can be one of the following: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Letter from health insurance company</li> <li>Letter from employer</li> <li>Employer plan</li> </ul> Verification documents that indicate a voluntary termination or non-payment of premiums will not be accepted. It is also important to note that during the public health emergency (PHE), there should be no loss of public program qualifying life events (QLEs) reported for SEP eligibility determination. A voluntary request to close Medical Assistance for MinnesotaCare coverage is NOT a qualifying life event. 521792Special enrollment2565152022-03-21T20:01:24ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Reporting Application Changes20220310 Navigator Tip of the Week: Reporting Application Changes<custom:Link urlOnly="true" type="Component" destination="tcm:34-521110" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-03-10T14:20:36ZReminders for reporting application changes34The ARC has recently received calls from assisters who are trying to report application changes through the consumer’s online account. The consumer’s account cannot be used for this purpose. Also, MNsure created the online report application changes tool with assisters in mind. The tool allows assisters to conveniently help their consumers with reporting application changes online. Please remember that the online report application tool is only to be used by assisters who are aiding their consumers. This tool is not to be used by consumers. 521110Assister Program256512Consumer assistance2462602022-03-10T20:28:19ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tips: Checking on Life Event Changes & Qualifying Life Events and Special Enrollment Periods20220304 Navigator Tips: Checking on Life Event Changes & Qualifying Life Events and Special Enrollment Periods<custom:Link urlOnly="true" type="Component" destination="tcm:34-520555" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-03-04T15:50:36ZTips for status checks and applying for a special enrollment period34Checking on Life Event Changes It is helpful when you contact the ARC to let us know right away that you are checking on a reported life event change (LEC) to MNsure. Having this information right away helps us locate the ticket more efficiently. Qualifying Life Events and Special Enrollment Periods Consumers with an existing MNsure application who want to change plans or enroll in a new plan outside of open enrollment will need to sign into their account and navigate to the enrollment dashboard. On the dashboard, under “Next Steps” click “Confirm event” to complete the Qualifying Life Event questionnaire. Then upload the documents to support that QLE, wait 10 minutes, then call the ARC to have the document reviewed. The system will advise if the consumer is over their 60-day window. If this is the case, the consumer will need another qualifying life event to enroll.520555Assister Program256512Consumer assistance2462602022-03-11T20:30:09ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Calling ARC with Third Parties20220224 Navigator Tip of the Week: Calling ARC with Third Parties<custom:Link urlOnly="true" type="Component" destination="tcm:34-519539" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-02-24T19:17:56ZAssisters must alert the ARC representative at the beginning of a call if a third party is present34When calling the ARC, assisters must alert the ARC representative at the beginning of a call if a third party is listening to the call. Representatives are only able to speak to the assister and, if applicable, the consumer. If there is anyone else in the room or on the line, including case workers, please notify the representative. The ARC representative will request consumer authorization to continue to the call.519539Consumer assistance246260IT updates2565182022-03-01T17:48:04ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537ARC Tip of the Week: Paper Applications and MCRE Premiums20220210 ARC Tip of the Week: Paper Applications and MCRE Premiums<custom:Link urlOnly="true" type="Component" destination="tcm:34-518382" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-02-10T21:44:09ZPremium payment questions should be directed to MinnesotaCare and counties should be contacted for paper applications34If you are in need of information relating to MinnesotaCare premiums or effective dates, please call MinnesotaCare as the ARC does not have access to this information. Paper applications are unlikely to be seen by the ARC immediately after they have been submitted and can take quite some time to be available in systems that ARC staff members use. Since counties process paper applications, they have more access to paper applications. If you are unable to speak to the county and you would like to contact the ARC about a paper application, please wait until three (3) weeks after the date of submission.518382MinnesotaCare153155Medical Assistance153154Consumer assistance2462602022-02-10T22:05:11ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Consumer Present and Verification Document Uploads20220203 Navigator Tip of the Week: Consumer Present and Verification Document Uploads<custom:Link urlOnly="true" type="Component" destination="tcm:34-517337" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-02-03T21:48:16ZWhen consumers must be present and double check when uploading verification documents34Consumer Present: When calling the ARC, it is sometimes necessary to have the consumer on the same phone line as you or in the room with you when the call begins. The following is a list of situations where the consumer must be present as described above: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Retrieve a username and reset a password (unless an account request form was done with the assister’s email on it)</li> <li>Close a case</li> <li>Report a LEC</li> <li>Report a special enrollment event</li> <li>Enroll or term insurance plans</li> </ul> Please keep a note of these situations as we want to be able to provide assistance every time you call us! Verification Document Uploads: We have noticed quite a few instances where verifications for special enrollment period (SEP) or life event changes (LECs) are being uploaded in the assister’s name. This causes delays in finding the verifications and additional time to correct the error. All uploads should be in the consumer’s name and include the consumer’s information. Computers can also autofill the wrong information so be sure to double check to make sure what you are submitting is correct.517337Assister Program2565122022-02-03T22:37:16ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Navigator Tip of the Week: Password Resets and Case Status Requests20220127 Navigator Tip of the Week: Password Resets and Case Status Requests<custom:Link urlOnly="true" type="Component" destination="tcm:34-516677" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2022-01-27T22:00:09ZReminder about systems checked 34Please be assured that every time you call the ARC to do a password reset or case status request, our team is looking in all systems available.516677Assister Program256512Consumer assistance2462602022-01-27T22:44:53ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537ARC Tip of the Week: Things to Remember20211216 ARC Tip of the Week: Things to Remember<custom:Link urlOnly="true" type="Component" destination="tcm:34-513284" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-12-16T21:29:13ZWe have a few tips to make your call to the ARC more efficient34We have a few tips to make your call to the ARC more efficient. It is best to have all of the information needed prior to calling as it helps with our time spent on the phone as well as keeping call wait times down. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Life events for MinnesotaCare and Medical Assistance-eligible consumers are not processed by MNsure. For Medical Assistance questions, please contact a <a href="https://mn.gov/dhs/people-we-serve/children-and-families/health-care/health-care-programs/contact-us/county-tribal-offices.jsp">county agency</a> and for MinnesotaCare questions, please call <a href="https://mn.gov/dhs/people-we-serve/children-and-families/health-care/health-care-programs/contact-us/mhcp-help-desk.jsp">MinnesotaCare Operations</a>.</li> <li>Please do not respond back to the life event change (LEC) processing email updates from the ARC. If you have questions about the email, please call in to the ARC.</li> <li>Advanced Premium Tax Credits (APTC) can be adjusted in the consumer’s MNsure account. To learn more about how to adjust in the consumer’s account the guide, <a href="/assets/2021_Updated_UserGuide_Adjusting_Monthly_Advanced_Premium_Tax_Credits_tcm34-477242.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="04142021_Updated_UserGuide_Adjusting_Monthly_Advanced_Premium_Tax_Credits">Adjusting Monthly Advanced Premium Tax Credits (PDF)</a> will help with the process. The guide is posted in the <a href="/assister-central/helping-consumers/shop-enroll/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Shop and Enroll">Shop and Enroll</a> section on the Helping Consumers page of Assister Central.</li> <li>Make sure to have your client’s plan selection available prior to calling the ARC for assistance with enrollment. MNsure.org has a <a href="/shop-compare/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Shop and Compare">shopping tool</a> that will assist in plan selection anonymously.</li> </ul>513284Assister Program256512Consumer assistance246260Open enrollment2565142025-09-03T21:25:57ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537ARC Tips of the Week20211209 ARC Tips of the Week<custom:Link urlOnly="true" type="Component" destination="tcm:34-512489" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-12-09T21:24:36ZThings to remember about working with the ARC34Manual Account Requests The ARC can only check the status of an online account (manual account request) if the assister’s email is on the account request form or if the consumer is with the assister. For all user id requests (non-manual account requests), we will only check the online user id system if the consumer is on the phone line at time of call or present with the assister. Please call with the consumer if you are looking for a user id. Consumer Calls The Assister Resource Center is a contact center for assisters only. Please do not give clients our phone number and/or drop them off when calling with them. We have seen an increase in consumer only calls. We want to be focused on the certified assisters that are calling us during this busy period of time.512489Assister Program2565122021-12-09T21:33:55ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537ARC Tip of the Week: Applications for Expectant Mothers20211202 ARC Tip of the Week: Applications for Expectant Mothers<custom:Link urlOnly="true" type="Component" destination="tcm:34-511563" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-12-02T18:20:21ZFor the purposes of MA income calculations, a pregnant woman is never a household of one34For purposes of MA income calculations, a pregnant woman is never a household of one. They are a household of one plus how many children they are expecting. Therefore, on the <a href="/financial-help/income-guidelines/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Income Guidelines (table)">MNsure Income Guidelines</a> fact sheet, under HH of one for the pregnant column it says, does not apply. For example, a single woman expecting one child is a household of two. Starting on December 1, only 2022 PAI needs to be reported. Please do not put additional income information in the notes field. All income changes should be addressed on the online form. 511563Medical Assistance1531542026-02-13T14:19:02ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537ARC Tip of the Week: Application Accuracy20211119 ARC Tip of the Week: Application Accuracy<custom:Link urlOnly="true" type="Component" destination="tcm:34-509742" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-11-19T14:28:53ZWe have seen an uptick in applications with wrong names, social security numbers or dates of birth34We can imagine this is a very busy time for all assisters and hope your OE is going smoothly! We have noticed an uptick in applications with wrong names, social security numbers or dates of birth. Applications entered with incorrect consumer information are difficult for ARC staff to locate since the personal identifiers do not match. A great way to combat this is have your consumer review the summary page of the application and double check that all the information is correct. Another idea would be to have them review each person that you enter. Life event changes must be done to correct these errors, which can lead to delays.509742Assister Program256512Open enrollment2565142021-11-23T23:32:16ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537ARC Tip of the Week: Calling the ARC20211110 ARC Tip of the Week: Calling the ARC<custom:Link urlOnly="true" type="Component" destination="tcm:34-508639" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-11-10T20:56:20ZInitially knowing how we can help is a great way to make for a more efficient call34Helping you with requests requires that we log into different systems. When calling the ARC, it is helpful for us to know if you are looking a username and password for an account or checking on the status of a case or application. Information for these two inquiries are found in different systems. When calling the ARC, it is helpful if you: <ol xmlns="http://www.w3.org/1999/xhtml"> <li>Provide the ARC team member with your first and last name and assister ID. <ul> <li>It is not necessary to spell your name as it pops up on our screen and we just need to verify your information.</li> </ul> </li> <li>Please let us know how we can help you – are you calling about a username and password or the status of a case or application. <ul> <li>When calling for a username and password, the consumer must be on the call, unless you are calling about a manual account request form that includes your email address. </li> </ul> </li> <li>Provide the consumer’s three personal identifiers (three PII).</li> </ol> Calls are often starting with the three personal identifiers without even saying what the call is regarding. Initially knowing how we can help is a great way to make for a more efficient call.508639Assister Program2565122021-11-12T23:01:06ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537ARC Tip of the Week: Newborn Case Status Request20211008 ARC Tip of the Week: Newborn Case Status Request<custom:Link urlOnly="true" type="Component" destination="tcm:34-502132" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-10-08T16:06:43ZTools to help with reporting newborns34Did you know that 15% of all phone calls and emailed case status requests are checking the status of newborns on Medical Assistance cases? There are some tools to help with reporting newborns. The <a href="https://edocs.dhs.state.mn.us/lfserver/Public/DHS-3549-ENG">DHS-3549-ENG</a> release form is available which will allow you to speak to agencies. This authorization can help you contact the agency that needs to add the newborn, get pregnancy status, and case number. The Excel case status request form can be sent via secure email to get the information you need and is found on <a href="/assister-central/navigator-one-stop/essential-tools/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Essential Tools">Navigator One Stop/Essential Tools</a>. This is also a great way to get the case number and agency to report the newborn.502132Assister Program256512Consumer assistance246260Medical Assistance153154MinnesotaCare1531552022-05-03T17:19:19ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537ARC Tip of the Week: Case Status Requests and Spenddowns20211001 ARC Tip of the Week: Case Status Requests and Spenddowns<custom:Link urlOnly="true" type="Component" destination="tcm:34-501253" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-10-01T16:24:05ZImportant tips to know about checking on case status34Here are a few important tips to know about checking on case status: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>The ARC always checks both METS and MAXIS for every case status request, whether on the phone or through the emailed CSR form. We also always check for an open case when doing a password reset.</li> <li>For medical spenddown cases, please reach out to the county. The ARC does not have training in spenddowns. For long term care, SMRT (State Medical Review Team), and TEFRA (Tax Equity and Fiscal Responsibility Act), we can provide the case number and if a case is pending; however, the best place to get information is the agency on the case. Our knowledge base is mostly in the METS system with the ability to search in MAXIS, but we do not always understand all the abbreviations used by agencies in MAXIS.</li> <li>For case status request emails, please only use the life event change (LEC) drop down if the life event change was reported to MNsure. Changes reported to another agency should be inquired about at that agency. For example, if an assister reports an income decrease on a MA case, they should call the county about the status of the change. The ARC can give the current case status but not the status of the change. </li> </ul>501253Consumer assistance246260Assister Program2565122021-10-01T16:35:15ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537ARC Tip of the Week: Associations20210923 ARC Tip of the Week: Associations<custom:Link urlOnly="true" type="Component" destination="tcm:34-500421" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-09-23T19:40:51Z If you have entered your Assister ID on the last page of an online application, or in Appendix C at the end of a paper application, you will get payment credit for the application34Navigators: If you have entered your Assister ID on the last page of an online application, or in Appendix C at the end of a paper application (DHS-6696), you will get payment credit for the application. Please do not ALSO submit an online Case Association for that case. Please review the <a href="/assister-central/navigator-one-stop/policy-procedures/navigator-payment-policy.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="02 Navigator Payment Policy">Navigator Payment Policy</a> for detailed description of what activity is eligible for payment and how to correctly associate with the consumer’s case.500421Assister Program2565122024-10-03T20:58:00ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537ARC Tip of the Week: Training New Team Members20210916 ARC Tip of the Week: Training New Team Members<custom:Link urlOnly="true" type="Component" destination="tcm:34-499651" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-09-16T19:20:57ZFour new ARC team members in training34Please be patient with us as we train four new ARC team members. We are working to expand their knowledge, so they are prepared to assist navigators and CACs during the upcoming open enrollment and renewal periods!499651Consumer assistance246260Assister Program256512Certification and training2478532021-09-16T19:52:03ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537ARC Tip of the Week: Email Confirmation20210910 Arc Tip of the Week - Email Confirmation<custom:Link urlOnly="true" type="Component" destination="tcm:34-497105" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-09-10T15:26:13ZARC emails are responded to with an emailed confirmation of receipt34Each email that is received in the ARC email box is responded to with an emailed confirmation of receipt. If a confirmation email includes consumer data, it will be responded to via a secure email. Secure email responses may contain information regarding a processing request that could not be accepted or advise that additional information is needed. Be sure to open and double check all secure emails as they may solve an issue or answer your question without having to place a call to the ARC. Please allow at least 24 hours for an email response. 497105Assister Program256512Consumer assistance246260IT updates2565182021-09-10T15:36:38ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Client Personally Identifiable Information (PII)20210902 ARC Tip of the Week: Client Personally Identifiable Information (PII)<custom:Link urlOnly="true" type="Component" destination="tcm:34-496460" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-09-02T20:12:49ZARC staff members will be asking for the client’s phone number and/or address to complete their contact record34When providing client PII during calls to the ARC, many assisters use name, date of birth and the last 4 of the client’s Social Security number (SSN) as verifying identifiers. Since the ARC does not retain the last 4 of the client’s SSN and requires 3 PII, during your call to the ARC, staff members will be asking for the client’s phone number and/or address to complete their contact record.496460Assister Program256512Consumer assistance2462602022-07-14T20:57:01ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537American Rescue Plan Toolkit with Scenarios 20210701 American Rescue Plan Toolkit with Scenarios<custom:Link urlOnly="true" type="Component" destination="tcm:34-488157" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-07-01T20:20:54ZThis toolkit includes Minnesota city and county specific scenarios34MNsure has created a toolkit that assisters can use to communicate about increased tax credits, cost share reductions and consumer savings after the implementation of the American Rescue Plan. This toolkit includes Minnesota city and county specific scenarios and is available in a Word version and includes sample posts for Facebook and Twitter. Find the kit on Assister Central: Shared Resources: Outreach Resources: <a href="/assister-central/shared-resources/outreach/press-sm/index.jsp" xlink:title="01 Page Intro - Press and Social Media" xmlns:xlink="http://www.w3.org/1999/xlink">Press and Social Media</a>.488157Outreach153172Assister Program256512Consumer assistance246260Special enrollment2565152025-08-12T15:55:14ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Case Association Common Error/assets/case-association-screenshot_tcm34-487058.jpg20210625 Case Association Common Error<custom:Link urlOnly="true" type="Component" destination="tcm:34-487059" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-06-25T14:46:53ZPay close attention to dates when entering case associations34We have identified a common error that is made when assisters complete the online Case Association Form. Assisters are entering the date that the form is being submitted in the field where the consumer’s date of birth should be entered. Unfortunately, MNsure is unable to pay claims when this field does not accurately reflect the consumer’s date of birth. Please pay close attention to dates when entering case associations.487059Assister Program2565122021-06-25T16:43:38ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537American Rescue Plan (ARP) Implementation Updates20210617 American Rescue Plan (ARP) Implementation Updates<custom:Link urlOnly="true" type="Component" destination="tcm:34-485874" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-06-17T20:20:51ZMNsure progress made to implement the ARP34Phase Two (households with income over 400% FPL) complete: As of June 10, households over 400% FPL who applied through MNsure requesting financial assistance have had their eligibility updated to reflect new eligibility for APTC. MNsure has applied any new APTC to enrolled consumer accounts effective for July coverage for all eligible households. Consumers with plans with UCare will see the new APTC applied on their August invoice. Consumers with plans with Medica, Quartz, HealthPartners and Blue Plus will see their new APTC amount applied to their July invoice. Phase Three Update: MNsure has begun work on the third phase of ARP implementation which will provide an additional tax credit and cost-sharing benefit for eligible consumers who receive at least one week of unemployment insurance benefits in 2021. It is important that consumers report receipt of unemployment insurance for 2021 to MNsure to determine if they qualify for the additional tax credit and cost-sharing benefits. For eligible consumers who are enrolled in July coverage through MNsure, the benefit will likely be automatically applied for the July coverage month, showing up on their August invoice. Eligible consumers who enroll and pick a plan in July for August coverage, will see the benefit on their first month of coverage in August. Please watch upcoming weekly communications for additional information.485874QHP256511Consumer assistance246260Consumer notices2470242021-07-01T16:51:26ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537American Rescue Plan Implementation (ARP) Updates20210610 American Rescue Plan Implementation (ARP) Updates<custom:Link urlOnly="true" type="Component" destination="tcm:34-484918" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-06-10T21:32:51ZHouseholds who applied through MNsure requesting financial assistance have had their eligibility updated to reflect an increased advanced premium tax credit 34Phase One (households with income at or below 400% FPL) complete: As of May 6, households at or below 400% of the federal poverty level (FPL) who applied through MNsure requesting financial assistance have had their eligibility updated to reflect the increased advanced premium tax credit (APTC) amount.; Phase Two (households with income over 400% FPL) complete: As of June 10, households over 400% FPL who applied through MNsure requesting financial assistance have had their eligibility updated to reflect new eligibility for APTC. Key takeaways: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>For households with income over 400% FPL, MNsure has applied any new APTC to enrolled consumer accounts effective for July coverage for all eligible households. Some consumers may not see the new APTC applied until their August invoice.</li> <li>Consumers newly eligible for APTC will receive a <a href="/assets/APTC-redetermination-notice-ARP-june2021_tcm34-484429.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="APTC-redetermination-notice-ARP-june2021">notice in the mail</a> explaining that their eligibility has been updated. This is a manual notice so it will not be viewable in the consumer’s online account.</li> <li>Consumers who do not want APTC applied to their premium must log in to their account to make changes.</li> <li>Consumers who have applied but are not enrolled have until July 16, 2021 to use the COVID-19 special enrollment period (SEP) to enroll in coverage. This SEP is for any Minnesotan who is uninsured or who is not currently enrolled in a QHP through MNsure. Consumers who submit a new online application will see their eligibility for the new and increased tax credits.</li> <li>A consumer directly enrolled with BluePlus, HealthPartners, Medica or Quartz can use the COVID-19 SEP to enroll through MNsure and if eligible, will qualify for tax credits for the months they have coverage through MNsure. Carriers are offering additional support for their off-exchange enrollees to move on-exchange, by way of recognizing previously attained amounts towards deductibles and out-of-pocket max accumulators.</li> <li>All consumers shopping for plans can now use <a href="https://compare.mnsure.org/hix/#/">MNsure’s plan comparison tool</a> to get an estimate of their eligibility for financial help, including households with income over 400% FPL.</li> </ul> Phase Three: MNsure anticipates rolling out a third phase of ARP implementation this summer which would provide an additional tax credit and cost-sharing benefit for eligible consumers who receive at least one week of unemployment insurance benefits in 2021. Watch weekly communications for additional information.484918Consumer assistance246260Consumer notices247024Key messages256517QHP256511Special enrollment2565152021-06-11T20:37:29ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Brokers233536Get the Word Out About New Tax Credits20210610 New American Rescue Plan Toolkit<custom:Link urlOnly="true" type="Component" destination="tcm:34-483911" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-06-10T21:30:11ZToolkit for consumers who are over 400% FPL that will newly qualify for tax credits34MNsure has created a toolkit to assist navigators with spreading the word to consumers who are over 400% FPL that newly qualify for tax credits under the American Rescue Plan. The toolkit is available in a Word version and includes sample posts for Facebook and Twitter. Find the kit on Assister Central: Shared Resources: Outreach Resources <a href="/assister-central/shared-resources/outreach/press-sm/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Press and Social Media">Press and Social Media</a>.483911Outreach153172QHP2565112025-08-12T15:55:10ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Helping Consumers on Assister Central20210610 Helping Consumers on Assister Central<custom:Link urlOnly="true" type="Component" destination="tcm:34-484917" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-06-10T21:26:46ZHighlighting the Reporting Application Changes section of Helping Consumers34The <a href="/assister-central/helping-consumers/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Helping Consumers">Helping Consumers</a> page on Assister Central was designed to support assisters in their work with consumers. The eleven sections follow the steps that are necessary to help consumers obtain and maintain health coverage. Helping Consumers is updated regularly to ensure that assisters always have access to the latest information. Due to recent assister inquiries about life event changes (LECs), we would like to highlight the <a href="/assister-central/helping-consumers/report-changes/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Application Report Changes">Report Application Changes</a> section on Assister Central. This section provides information about types of LEC changes, the method of reporting each of them depending on a consumer’s eligibility and direct access to the tool that is used to report online application changes.484917Assister Program256512Consumer assistance246260QHP2565112022-09-02T20:20:13ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537American Rescue Plan Implementation Phase Two 20210608 American Rescue Plan Implementation Phase Two<custom:Link urlOnly="true" type="Component" destination="tcm:34-484428" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-06-08T18:16:43ZMNsure took another significant step forward in implementing the American Rescue Plan 34As of Monday, June 7, MNsure took another significant step forward in implementing the increase in advanced premium tax credits (APTC) now available to Minnesotans through the American Rescue Plan (ARP). Here are key takeaways: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Households who may now be eligible for APTC (households with income over 400% of the federal poverty level) will receive a notice in the mail explaining that their eligibility has been updated. This is a manual notice, not a system-generated notice, so the notice will not be viewable in the consumer’s online account.</li> <li>All consumers shopping for plans can now use MNsure’s <a href="https://compare.mnsure.org/hix/#/">plan comparison tool</a> to get an estimate of their eligibility for financial help, including households with income over 400% FPL.</li> <li>New consumers: Consumers who submit a new online application will see their eligibility for the new and increased tax credits, including households with income over 400% FPL.</li> <li>Enrolled consumers: MNsure has redetermined eligibility for households over 400% FPL who are currently enrolled through MNsure and has applied any new APTC effective for July coverage. Consumers may not see the new APTC until their August invoice. Consumers who do not want APTC applied to their premium must log in to their account to make changes.</li> <li>Applied but not enrolled consumers: Throughout this week, MNsure will be updating eligibility for households over 400% who have applied but are not currently enrolled. The online application and enrollment system will be unavailable beginning at 8 p.m. each evening to allow additional time to run these batches overnight.</li> </ul> For more information please visit these resources available on MNsure.org and Assister Central: <ul xmlns="http://www.w3.org/1999/xhtml"> <li><a href="/news-room/news/index.jsp?id=34-484246">MNsure's June 8 press release</a> on tax credits for households over 400% FPL</li> <li><a href="/assets/APTC-redetermination-notice-ARP-june2021_tcm34-484429.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="APTC-redetermination-notice-ARP-june2021">Manual notice</a> sent to households over 400% FPL now potentially eligible for tax credits (Note: this notice will not appear in the consumer’s online account)</li> <li><a href="/assister-central/shared-resources/outreach/press-sm/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Press and Social Media">American Rescue Plan Toolkit</a></li> <li><a href="<custom:Link urlOnly="true" type="Component" destination="tcm:34-472524" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Frequently Asked Questions about Enhancements to the ACA">MNsure’s frequently asked questions</a> about the American Rescue Plan</li> <li><a href="https://compare.mnsure.org/hix/#/">MNsure’s Plan Comparison Tool</a></li> </ul>484428Consumer assistance246260Consumer notices247024Key messages256517QHP256511Outreach153172Special enrollment2565152025-08-12T15:55:12ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537American Rescue Plan Notices20210527 American Rescue Plan Notices<custom:Link urlOnly="true" type="Component" destination="tcm:34-483299" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-05-27T19:34:09ZExplanation of notices following the implementation of the American Rescue Plan34Consumers whose tax credits were updated earlier this month – households with income at or below 400% of the federal poverty level (FPL) – may have received a health care eligibility notice generated between April 26 and May 6. The notice may indicate the consumer has an outstanding verification on their case. If the consumer is enrolled, no action is needed to maintain coverage and receive the updated tax benefits. However, consumers should resolve outstanding verifications. When MNsure implements the next phase of the American Rescue Plan – tax credits for households with income above 400% FPL – we will not be generating an automated health care eligibility notice. Instead, these consumers will receive a manual notice that explains that their tax credit eligibility has been updated because of the American Rescue Plan.483299Consumer notices247024QHP2565112021-05-28T17:27:34ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536New: Broker Support Staff Policy20210520 New Broker Support Staff Policy<custom:Link urlOnly="true" type="Component" destination="tcm:34-482671" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-05-20T21:19:59ZMNsure has updated the Support Staff Certification Policy34MNsure has updated the Support Staff Certification Policy to provide clarification on the roles and responsibilities of broker support staff when working with the Broker Service Line on behalf of brokers and consumers. Please review the <a href="/assister-central/broker-one-stop/policy-procedures/support-staff-certification-policy.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Certified Support Staff Policy for Broker Agencies">Broker Support Staff Policy</a> posted on the <a href="/assister-central/broker-one-stop/policy-procedures/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Policies and Procedures for MNsure Brokers">Policies and Procedures page</a> of Broker One Stop.482671Assister Program256512Certification and training247853Consumer assistance246260Policy1531632026-04-01T19:36:36ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Changes to MinnesotaCare Premiums for 2021 and 202220210518 Changes to MinnesotaCare Premiums for 2021 and 2022<custom:Link urlOnly="true" type="Component" destination="tcm:34-482479" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-05-18T19:22:16ZThe American Rescue Plan Act of 2021 requires that MinnesotaCare premiums are lowered for 2021 and 202234The American Rescue Plan Act of 2021 (ARPA) was enacted into law on March 11, 2021. The new law requires that we lower MinnesotaCare premiums for this year and next year. The changes include the following: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>People with household income less than 160% of the federal poverty guidelines (FPG) are eligible for MinnesotaCare without a monthly premium in 2021 and 2022.</li> <li>MinnesotaCare premiums are also lower for people who have household income of 160% FPG to 200% FPG in 2021 and 2022. The maximum monthly premium for MinnesotaCare coverage is $28 per person (<a href="https://mn.gov/dhs/general-public/publications-forms-resources/edocs/">see DHS-4139A</a>).</li> <li>MinnesotaCare households that include a person who received unemployment compensation at any time in 2021 qualify for MinnesotaCare without a monthly premium in 2021.</li> </ul> The Minnesota Department of Human Services (DHS) will implement the changes to MinnesotaCare premiums in several phases. The first phase includes applying the new lower premium scale to ongoing MinnesotaCare premium billing. Enrollees will see the lower premium amounts on the invoices mailed beginning May 17, 2021, for July coverage. The May invoices will include a notice insert that explains this change. People approved for MinnesotaCare on or after June 1, 2021, will have an initial premium under the new premium scale. People approved for MinnesotaCare before June 1 must pay the higher (pre-ARPA) premium they were billed to activate coverage for June. DHS is working to implement the remaining phases, which include retroactively updating MinnesotaCare premiums that were billed for January through June 2021 coverage, activating coverage for people approved for MinnesotaCare with coverage pending awaiting payment who now have a $0 premium, and identifying households that include members who received unemployment compensation in 2021. DHS will issue a bulletin soon with more information. People who have questions about their MinnesotaCare premiums may call Health Care Consumer Support at 651-297-3862 or 800-657-3672.482479MinnesotaCare153155Policy153163Consumer assistance246260Consumer notices2470242021-05-20T17:01:42ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Health Care Eligibility Notices20210513 Health Care Eligibility Notices<custom:Link urlOnly="true" type="Component" destination="tcm:34-482060" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-05-13T20:16:48ZConsumers may receive two notices34As we shared last week, MNsure has completed the process of updating premium tax credit eligibility for individuals who were previously eligible for a tax credit – households with income at or below 400% of the federal poverty level (FPL). Consumers may receive two notices. The first is an auto-generated health care eligibility notice. If a consumer is enrolled, no action is needed to maintain coverage and receive the updated tax benefits. If a consumer is not enrolled, they may need to provide updates before they can enroll. The second notice will inform them that their APTC has been updated, but it will not provide the amount of the increased APTC. Consumers can log into their METS account to see their increased APTC amount.482060Consumer notices2470242021-05-13T21:13:42ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537NEW ARPA Resources on Assister Central20210513 NEW ARPA Resources on Assister Central<custom:Link urlOnly="true" type="Component" destination="tcm:34-482059" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-05-13T20:14:11ZMNsure has updated the social media toolkit34MNsure has updated the <a href="/assets/american-rescue-plan-socialmedia-toolkit_tcm34-482056.docx" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="american-rescue-plan-socialmedia-toolkit">social media toolkit</a> to remind consumers that they now have until July 16 to enroll in coverage using the COVID-19 special enrollment period. The toolkit includes templates and examples to help you get the word out about this important enrollment opportunity! We have also added a couple of quick access sections to Assister Central that provide information about the American Rescue Plan (ARP). They are located on the: <ul xmlns="http://www.w3.org/1999/xhtml"> <li><a href="/assister-central/helping-consumers/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Helping Consumers">Helping Consumers homepage</a>, assisters will see a highlighted section, New-The American Rescue Plan Act of 2021.</li> <li><a href="/assister-central/helping-consumers/shop-enroll/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Shop and Enroll">Shop and Enroll page</a> under the Cost Estimates and Plan Comparison heading.</li> </ul> The links in these sections bring assisters to MNsure.org where they will find information about ARP. We hope these quick access points help assisters more efficiently find answers to frequently asked questions and provide details about the expanded benefits now available to Minnesotans through MNsure.482059Assister Program256512Consumer assistance246260Outreach1531722023-08-09T14:35:15ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537American Rescue Plan Implementation Update20210506 American Rescue Plan Implementation Update<custom:Link urlOnly="true" type="Component" destination="tcm:34-480362" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-05-06T16:12:10ZMNsure has completed the process of updating premium tax credit eligibility34MNsure has completed the process of updating premium tax credit eligibility for individuals who are currently eligible for a tax credit – households with income at or below 400% of the federal poverty level (FPL). For consumers who were enrolled in a plan through MNsure in April and eligible for advanced premium tax credit (APTC): <ul xmlns="http://www.w3.org/1999/xhtml"> <li>The increased tax credit amount has been applied beginning with May coverage (if they continue to be enrolled).</li> <li>Due to the timing of this update, the increased tax credit for May will not be applied to their May invoice, but the increased amount for May will be applied to a future invoice(s) according to the health insurance company’s policies.</li> <li>The increased tax credit will be on their June invoices. No action is needed to receive the updated benefits.</li> <li>The consumer’s full tax credit amount is automatically applied. If the consumer does not want to receive their full tax credit in advance, they must log in to their online account and update the amount being applied.</li> <li>Consumers may receive two notices. The first is an auto generated health care eligibility notice. If a consumer is enrolled, no action is needed to receive the updated tax benefits. The second notice will inform them that their APTC has been updated, but it will not provide the amount of the increased APTC. Consumers can log into their METS account to see their increased APTC amount.</li> </ul> For consumers who applied prior to April 3 but are not currently enrolled: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Consumers may receive two notices. The first is an auto-generated health care eligibility notice. The consumer may need to provide updates before they can enroll. The second notice will inform them that their APTC has been updated, but it will not provide the amount of the increased APTC. Consumers can log into their METS account to see their increased APTC amount and to find out if additional action is needed.</li> <li>Consumers can enroll for June coverage using the COVID-19 special enrollment period.</li> </ul>480362Consumer assistance246260Consumer notices247024QHP256511Special enrollment2565152021-05-13T20:55:27ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Preferred Spoken Language 20210506 Preferred Spoke Language<custom:Link urlOnly="true" type="Component" destination="tcm:34-480361" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-05-06T16:08:29ZTo better serve the limited English proficiency population representatives are now asking for preferred spoken language34To better serve the limited English proficiency population, ARC, Broker Service Line and contact center representatives are now asking assisters and consumers for their preferred spoken language when they call MNsure. This information is stored in MNsure’s contact resource management system (CRM). Once stored in the CRM record, when a language other than English is listed, representatives will ask the caller if they would like an interpreter. 480361Consumer assistance2462602021-05-06T16:13:51ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537NEW to Assister Central: Screening Consumers20210506 Screen Consumers Section<custom:Link urlOnly="true" type="Component" destination="tcm:34-480360" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-05-06T16:05:52ZWe have added a topic on Assister Central34We have added a topic, <a href="/assister-central/helping-consumers/screening-consumers/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Screening Consumers">Screening Consumers</a>, to the Helping Consumers section on Assister Central! The new section provides questions that an assister can ask in order to understand a consumer’s situation. If an assister learns about a consumer's situation, they can ensure that a consumer will receive the help they need. We recommend that the questions be used to create intake forms for populations that assisters work with.480360Assister Program256512Consumer assistance246260IT updates2565182025-12-11T20:15:36ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Unemployment Insurance and Calculating Projected Annual Income20210506 Unemployment Insurance and Calculating PAI<custom:Link urlOnly="true" type="Component" destination="tcm:34-480358" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-05-06T15:56:46ZDHS has provided clarifications on how to calculate PAI when there is unemployment insurance34The Minnesota Department of Human Services has provided clarifications on how to calculate projected annual income (PAI) when there is unemployment insurance (UI). Report the gross amount of the weekly UI before any deductions. When determining the amount of UI to include in a person’s PAI, report the amount already received in 2021 and any remaining payments in the current year up to the expected end date of the UI. If an applicant is a seasonal worker and he or she receives UI during the off-season, report the seasonal income and the UI as yearly amounts. See the following bulletins on how to treat the different types of UI payments during the public health emergency: <ul xmlns="http://www.w3.org/1999/xhtml"> <li><a href="https://www.dhs.state.mn.us/main/idcplg?IdcService=GET_DYNAMIC_CONVERSION&RevisionSelectionMethod=LatestReleased&dDocName=BULLETINS_2021#b21">21-21-03 DHS Explains Treatment of PUA and PEUC for Minnesota Health Care Programs</a>: How to treat Pandemic Unemployment Assistance (PUA) and Pandemic Emergency Unemployment Compensation (PEUC) for Minnesota Health Care Programs (MHCP). (Posted 4/26/2021)</li> <li><a href="https://www.dhs.state.mn.us/main/idcplg?IdcService=GET_DYNAMIC_CONVERSION&RevisionSelectionMethod=LatestReleased&dDocName=BULLETINS_2021#b21">21-21-02 DHS Explains Treatment of Coronavirus Response Payments under the American Rescue Plan Act of 2021, for MHCP</a>: How to treat coronavirus stimulus and relief payments under the American Rescue Plan Act of 2021, including additional Federal Pandemic Unemployment Compensation and recovery rebate payments, for Minnesota Health Care Programs (MHCP). (Posted 4/5/2021)</li> </ul>480358Consumer assistance246260MinnesotaCare153155Medical Assistance1531542021-05-13T21:06:41ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Public Charge Update20210429 Public Charge Update<custom:Link urlOnly="true" type="Component" destination="tcm:34-479754" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-04-29T18:00:29ZU.S. Department of Homeland Security will no longer enforce the 2019 public charge rule34The U.S. Department of Homeland Security announced that it will no longer enforce the 2019 “public charge rule.” Public charge rules are complex and may affect families in different ways. For that reason, we recommend that families contact an attorney to understand how they may be impacted. More information can be found in the <a href="https://mn.gov/dhs/media/fact-sheets/">DHS Fact Sheets</a> portal under the heading “Immigration and Public Benefits.”479754Consumer assistance2462602021-04-29T18:08:56ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Move to MNsure Without Losing Money Paid Toward Deductibles20210402 Move to MNsure Without Losing Money Paid Toward Deductibles<custom:Link urlOnly="true" type="Component" destination="tcm:34-477059" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-04-20T15:20:30ZHealth insurance companies who partner with MNsure have given Minnesotans another reason to move to a MNsure plan34Health insurance companies who partner with MNsure have given Minnesotans another reason to move to a MNsure plan. Most Minnesotans who purchased eligible individual or family coverage directly through HealthPartners, BlueCross BlueShield MN, Quartz or Medica can now purchase a plan from their current insurer through MNsure.org and in many cases without losing the dollars already paid toward their 2021 deductibles and out-of-pocket maximums. Recent changes to the Affordable Care Act made through the <a href="/learn-more/aca/arpa.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - American Rescue Plan">American Rescue Plan</a> mean more Minnesotans will pay less for their insurance. And for the first time ever, Minnesotans who bought their individual or family plan from one of our partnering health insurance companies can also take advantage of these new savings, but only if they move their coverage and enroll through MNsure. Enrollees should work with their insurance company to determine which plans qualify for a transfer of amounts paid toward their 2021 deductibles and out-of-pocket maximums. Read the full <a href="/news-room/news/index.jsp?id=34-476926">press release</a>.477059Consumer assistance246260QHP2565112021-04-23T21:30:17ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537American Rescue Plan Weekly Recap 20210408 American Rescue Plan Weekly Recap<custom:Link urlOnly="true" type="Component" destination="tcm:34-475932" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-04-08T20:47:02ZMNsure took first step to implement expanded tax credit changes made available through the American Rescue Plan34MNsure took first step to implement expanded tax credit changes made available through the American Rescue Plan. Changes give more Minnesotans the ability to access tax credits, lowering premiums for many Minnesotans. Implementing these changes require significant technology updates. To understand changes that have been made and future enhancements, see the <a href="/assister-central/announcements/index.jsp?id=34-475376">Special Communication from April 5</a>. MNsure also issued a press release earlier this week announcing that Minnesotans with a household income that already qualify them for financial help can see how much they save with the new, expanded benefits when they shop and compare health plans on MNsure.org. Other important updates that were highlighted: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Any Minnesotan who is not currently enrolled in a plan through MNsure, including those who are uninsured, can take advantage of MNsure’s “COVID-19 special enrollment period,” which has been extended to run through July 16.</li> <li>Consumers enrolled through MNsure who are eligible for expanded tax benefits will receive an additional tax credit when they file their federal taxes for 2021 for the months before their account was updated with the increased advanced premium tax credit.</li> <li>MNsure’s <a href="https://compare.mnsure.org/hix/#/">anonymous shopping/plan comparison tool</a> has been updated to estimate the expanded tax benefits for those at or below 400% of the federal poverty level (FPL). Those over 400% FPL will still need to use the “New Benefits Estimator” to estimate tax credits.</li> </ul> For more information visit: <ul xmlns="http://www.w3.org/1999/xhtml"> <li><a href="/assister-central/navigator-one-stop/performance-support/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Intro Page - Meetings and Webinars">Navigator/CAC monthly webinar</a> or <a href="/assister-central/broker-one-stop/performance-support/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Intro Page - Meetings and Webinars (brokers)">Broker monthly webinar</a> on Assister Central</li> <li><a href="<custom:Link urlOnly="true" type="Component" destination="tcm:34-472524" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Frequently Asked Questions about Enhancements to the ACA">American Rescue Plan FAQ</a> which addresses commonly asked questions. We will continue to update this FAQ as more information is available.</li> <li><a href="/news-room/news/index.jsp?id=34-475404">MNsure’s April 6 press release</a></li> </ul>475932Assister Program256512Consumer assistance246260Key messages256517Special enrollment256515QHP256511Meetings and webinars2462612026-04-02T18:22:49ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Electronic Signatures Policy20210408 Electronic Signatures Policy<custom:Link urlOnly="true" type="Component" destination="tcm:34-475931" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-04-08T20:36:48ZMNsure released an Electronic Signatures Policy34MNsure released an Electronic Signatures Policy to identify criteria and consolidate all acceptable methods for utilizing electronic signatures on MNsure and DHS forms. The new policy is located on Assister Central: Shared Resources: <a href="/assister-central/shared-resources/joint-policies/electronic-signatures-policy.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Electronic Signature Policy">Electronic Signatures Policy</a>475931Policy153163Assister Program256512Consumer assistance2462602025-04-07T15:40:07ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Minnesota Health Care Programs Update: American Rescue Plan Act of 202120210408 Minnesota Health Care Programs Update: American Rescue Plan Act of 2021<custom:Link urlOnly="true" type="Component" destination="tcm:34-475928" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-04-08T20:29:41ZDHS explains how to treat coronavirus stimulus and relief payments34On April 5, <a href="https://www.dhs.state.mn.us/main/idcplg?IdcService=GET_FILE&RevisionSelectionMethod=LatestReleased&Rendition=Primary&allowInterrupt=1&noSaveAs=1&dDocName=dhs-329105">DHS bulletin #21-21-02</a> released information which explains how to treat coronavirus stimulus and relief payments under the American Rescue Plan Act of 2021, when determining eligibility for Medical Assistance and MinnesotaCare applicants and enrollees. Highlights of this bulletin were also presented during the monthly navigator/CAC webinar on April 7 and are posted on Assister Central: Navigator One Stop: <a href="/assister-central/navigator-one-stop/performance-support/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Intro Page - Meetings and Webinars">Performance Support</a>.475928Medical Assistance153154MinnesotaCare153155Consumer notices247024Consumer assistance246260Renewals2565192026-04-02T18:22:47ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537American Rescue Plan FAQ20210402 American Rescue Plan FAQ<custom:Link urlOnly="true" type="Component" destination="tcm:34-475113" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-04-02T15:56:46ZMNsure has published a FAQ to assist consumers and assisters with frequently asked questions about provisions of the Affordable Care Act 34The American Rescue Plan includes several key health care provisions to the Affordable Care Act that will expand benefits available to Minnesotans only through MNsure. This includes: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>An increase in the amount of tax credits – MNsure enrollees will receive to help them pay for the premiums on their private health insurance.</li> <li>An expansion of tax credits to middle-income Minnesotans whose household income was too high to qualify for financial help.</li> </ul> MNsure has published a FAQ to assist consumers and assisters with frequently asked questions about provisions of the Affordable Care Act relating to the American rescue plan. The FAQ can be found on MNsure.org: Learn More: Health Care Law: <a href="<custom:Link urlOnly="true" type="Component" destination="tcm:34-472524" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Frequently Asked Questions about Enhancements to the ACA">American Rescue Plan FAQ</a>. Please remember to join us for the monthly navigator/CAC webinar on Wednesday, April 7, 12:30 - 1:30 p.m. or the broker webinar on Thursday, April 8, 12 -1 p.m. for more information. More information on joining is available on <a href="/assister-central/navigator-one-stop/performance-support/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Intro Page - Meetings and Webinars">Navigator One Stop</a>; <a href="/assister-central/broker-one-stop/performance-support/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Intro Page - Meetings and Webinars (brokers)">Broker One Stop</a>.475113Special enrollment256515Meetings and webinars246261Consumer assistance2462602026-04-02T18:22:45ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Emailed Response Expectations20210402 Emailed Response Expectations<custom:Link urlOnly="true" type="Component" destination="tcm:34-475019" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-04-02T15:51:58ZIt is important to wait a full business day before contacting the ARC regarding an email response34Although most emails received in the navigator email box are responded to within a few hours, it is important to wait a full business day before contacting the ARC regarding an email response. Assisters should refrain from sending emails multiple times as doing this can cause a delay in email response times with more emails to review. Also, since there are multiple ARC members working on email responses, it may cause confusion for the assister and consumer should submitted forms be processed multiple times.475019Assister Program2565122021-04-02T16:08:52ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537American Rescue Plan Act of 202120210326 American Rescue Plan Act of 2021<custom:Link urlOnly="true" type="Component" destination="tcm:34-473669" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-03-26T19:15:23ZTwo resources to help consumers estimate their new tax credit benefit for 202134MNsure will be sharing additional information regarding the American Rescue Plan (ARP) as it becomes available, so please closely watch the newsletter in the coming days. For now, we want to share two resources: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>To help consumers estimate their new tax credit benefit for 2021, MNsure has provided a new benefits estimator on our website, along with instructions on how to use the information to understand their benefit in Minnesota. </li> <li>The popular 2021 Income Guidelines fact sheet has been updated to reflect the change in eligibility for tax credits. We will not be reprinting these fact sheets, but you can print the new version from MNsure.org: <ul> <li><a href="https://www.mnsure.org/assets/MNsure-2021-incomeguidelines-factsheet-english_tcm34-445767.pdf">English</a></li> <li><a href="https://www.mnsure.org/assets/MNsure-2021-incomeguidelines-factsheet-spanish_tcm34-445927.pdf">Spanish</a> </li> <li><a href="https://www.mnsure.org/assets/MNsure-2021-incomeguidelines-factsheet-hmong_tcm34-445815.pdf">Hmong</a> </li> <li><a href="https://www.mnsure.org/assets/MNsure-2021-incomeguidelines-factsheet-somali_tcm34-445920.pdf">Somali</a> </li> <li><a href="https://www.mnsure.org/assets/MNsure-2021-incomeguidelines-factsheet-vietnamese_tcm34-445935.pdf">Vietnamese</a></li> <li><a href="https://www.mnsure.org/assets/MNsure-2021-incomeguidelines-factsheet-russian_tcm34-445816.pdf">Russian</a> </li> </ul> </li> </ul>473669Consumer assistance246260Key messages256517Outreach153172QHP2565112024-01-10T20:16:26ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537American Rescue Plan Act of 2021 Update20210318 American Rescue Plan Act of 2021 Update<custom:Link urlOnly="true" type="Component" destination="tcm:34-472542" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-03-18T19:24:52ZLast week we announced the passage of the American Rescue Plan Act of 2021. The act includes important health care insurance provisions that will expand benefits available to Minnesota through MNsure. 34Last week we <a href="/news-room/news/index.jsp?id=34-471467">announced</a> the passage of the American Rescue Plan Act of 2021. The act includes important health care insurance provisions that will expand benefits available to Minnesota through MNsure. One key change is a two-year enhancement to premium tax credits (PTCs) available to eligible individuals who qualify to purchase coverage through MNsure. The enhancements both increase the amount of PTCs available at all income levels and eliminate the 400 percent earnings of the federal poverty level (FPL). What the act means for Minnesotans: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Those enrolled on the exchange and receiving tax credits will see increased savings.</li> <li>Those enrolled on the exchange but not currently receiving tax credits might become eligible to receive them.</li> <li>Those purchasing coverage directly from an insurance company rather than MNsure can cancel their policy and move to MNsure where they can receive tax credits.</li> <li>Higher subsidies might make premiums more affordable for those who are uninsured.</li> </ul> Consumers must be enrolled in a plan through MNsure to qualify for the enhanced tax credits. Kaiser Family Foundation has created a calculator to estimate eligibility for subsidies under the new American Rescue Plan Act. This is just an estimate but can help inform consumer decisions about enrolling in coverage. MNsure will be sharing more details as soon as possible on an implementation timeline and additional information for assisters and consumers.472542Consumer assistance246260QHP2565112024-01-10T20:21:43ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537MNsure Statement Regarding Federal Changes to the Affordable Care Act20210311 MNsure Statement Regarding Federal Changes to the Affordable Care Act<custom:Link urlOnly="true" type="Component" destination="tcm:34-471478" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-03-11T21:39:53ZPresident Biden signed the American Rescue Plan, which includes several key health care provisions to the Affordable Care Act34On Thursday, March 11, President Biden signed the American Rescue Plan, which includes several key health care provisions to the Affordable Care Act that will expand benefits available to Minnesotans through MNsure. This includes an increase in the amount of tax credits MNsure enrollees receive to help them pay for their premiums and an expansion of tax credits to middle-income Minnesotans who previously fell outside income thresholds for financial help. This increase in benefits means Minnesotans who purchase health insurance through MNsure will be able to find a plan with premiums that cost no more than 8.5% of their household income. We welcome this great news, which will make health care coverage more affordable,” said MNsure CEO Nate Clark. “Every Minnesotan who currently receives tax credits through MNsure will see additional savings, and thousands more Minnesotans who weren’t eligible to receive financial help before will now be able to access tax credits that can significantly reduce the cost of their health insurance." Key takeaways: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Most people already enrolled through MNsure will see savings.</li> <li>People enrolled through MNsure without federal premium tax credits may now be eligible.</li> <li>Those currently enrolled in plans outside of MNsure can enroll through MNsure.org and take advantage of benefits.</li> <li>Uninsured Minnesotans should consider these new cost savings.</li> </ul> These expanded tax credits will not be advanceable until later this year. This means enrollees will not immediately see any additional savings on their monthly premiums but can reconcile the savings when they file their taxes next year. Current MNsure enrollees will be eligible for a full year of savings, retroactive to their first month of coverage in 2021. The enhanced savings will be available in advance for the entire 2022 coverage year. Please watch the Navigator Communication/Broker Communication for more information and details in the coming days!471478Key messages256517Assister Program256512QHP2565112021-03-11T21:43:48ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Duplicate Manual Account Creation Requests20210225 Duplicate Manual Account Creation Requests<custom:Link urlOnly="true" type="Component" destination="tcm:34-463900" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-02-25T20:35:10ZLately MNsure has noticed an uptick in duplicate Account Request Forms34Lately we have noticed an uptick in duplicate <a href="/assets/AccountRequestForm_tcm34-182083.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="AccountRequestForm">Account Request Forms</a>. Please do not submit a request more than one time unless told to do so by the ARC. Submitting requests more than once results in multiple accounts being created for the same consumer which causes confusion and the potential for technical issues with their online account. If you feel that an account request is taking longer than normal to process, please contact the ARC to request a status update. The ARC representative will advise if additional steps are needed. Please also remember that MNsure does not actually create the accounts. MNsure’s role is to verify forms and submit a request to MNIT for an account to be created. Although normal processing time is much shorter, it may take 7-10 business days for an account to be created.463900Assister Program256512Consumer assistance2462602022-12-19T13:17:17ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537MNsure Response to Biden Executive Order20210129 MNsure Response to Biden's Executive Order<custom:Link urlOnly="true" type="Component" destination="tcm:34-466734" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-01-29T17:04:25ZExecutive order requires the Secretary of Health and Human Services to consider a special enrollment period for uninsured and under-insured Americans34On January 27, President Biden signed an <a href="https://www.whitehouse.gov/briefing-room/presidential-actions/2021/01/28/executive-order-on-strengthening-medicaid-and-the-affordable-care-act/">executive order</a> requiring the Secretary of Health and Human Services to consider “establishing a Special Enrollment Period for uninsured and under-insured Americans to seek coverage through Federally Facilitated Marketplace.” In a <a href="/news-room/news/index.jsp?id=34-466617">statement from our CEO</a>, Nate Clark, MNsure shared that we are excited that the Biden administration intends to strengthen the ACA and re-open the federal exchange for uninsured Americans who rely on HealthCare.gov to purchase health insurance. We are working in partnership with our stakeholders to ensure a smooth path forward for uninsured Minnesotans looking to enroll in comprehensive health coverage. We will share more about MNsure’s plans for a special enrollment period in the coming days.466734Assister Program256512Consumer assistance246260Key messages256517Open enrollment2565142021-05-13T21:38:28ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537METS Application Guidance20210129 METS Application Guidance<custom:Link urlOnly="true" type="Component" destination="tcm:34-466729" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-01-29T16:58:01ZAssisters will see added instructions when they are entering unemployment-related income to an application in METS34Starting on Friday morning, January 29, consumers and assisters will see added instructions when they are entering unemployment-related income to an application in METS. The instructions do not change the application but are designed to provide guidance on how to accurately enter income related to federal unemployment supplemental payments, Mixed Earner Unemployment Compensation (MEUC) payments and the recovery rebate (stimulus payments), to the correct section of the application. Application Updates: Income Information Retrieved Section: If any unemployment income shown includes a $300/week supplemental payment, please remove your unemployment income and then answer “Yes” to having other income. The $300/week supplemental payment should not be included on this page. You will include it on the “Annual Income” page later in the application. Enter Income Details Section: Do not include your $300/week supplemental payment in the amount of unemployment benefits you enter in the “Amount” section of this page. You will include it on the “Annual Income” page later in the application. Report all other unemployment compensation, including the $100/week Mixed Earner Unemployment Compensation supplemental payment, if you received that payment. Annual Income Section: If you received unemployment income that included a supplemental payment of $300/week, add it to your projected annual income for 2021. Choose “No” for the question “Is this what you expect applicant’s annual income to be?” and update the amount. Include the $300/week supplemental payment, all other unemployment income, and any other income you will receive in 2021. Do not include the recovery rebate (stimulus payment) received in 2021.466729Assister Program256512Consumer assistance2462602021-01-29T18:24:26ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Insulin Assistance Program Social Media Toolkit20210129 Insulin Assistance Program Social Media Toolkit<custom:Link urlOnly="true" type="Component" destination="tcm:34-466728" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-01-29T16:29:06ZMNsure has created an social media toolkit with sample posts to assist navigators34MNsure has created a <a href="/assets/MNsulin-Navigator-Toolkit_tcm34-466613.docx" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="MNsulin-Navigator-Toolkit">social media toolkit</a> with sample posts for Facebook and Twitter to assist navigators with getting the word out about the Insulin Assistance Program. The content of this kit includes visuals and instructions. It is available in Word and PDF versions and can be found on Assister Central: Shared Resources: Outreach Resources: <a href="/assister-central/shared-resources/outreach/press-sm/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Press and Social Media">Press and Social Media</a>. Additional information about the <a href="/assister-central/navigator-one-stop/insulin-assistance-program/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Insulin Assistance Program">Insulin Assistance Program</a> can be found on Navigator One Stop.466728Assister Program256512Consumer assistance2462602025-09-03T21:25:22ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Special Enrollment Period (SEP) and Verifications 20210107 SEP and Verifications<custom:Link urlOnly="true" type="Component" destination="tcm:34-462297" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-01-07T20:33:36ZA special enrollment period (SEP) is now required in order to enroll in or change a qualified health plan34A special enrollment period (SEP) is now required in order to enroll in or change a qualified health plan. The steps for enrollment differ depending on a consumer’s situation. It is important to review the SEP process on the Assister Central in the Helping Consumers section: <a href="/assister-central/helping-consumers/sep/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Special Enrollment Period (SEP)">Special Enrollment Period</a> prior to assisting consumers with this process. Verification is required to prove the type of coverage lost and the last date of coverage. If documents indicate a voluntary termination or term for non-payment of premiums, the SEP will be denied. Submit a copy of at least one of the documents listed to confirm this qualifying event: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Letter from health insurance company that indicates the type of coverage lost and the last date of coverage.</li> <li>Letter from employer indicates the type of coverage lost and the last date of coverage</li> <li>Employer plan notice that indicates the type of coverage lost and the last date of coverage</li> </ul> Documents must show a loss of qualifying health coverage in the past 60 days or that the consumer will lose coverage in the next 60 days. These documents must include the consumer’s name, the coverage type and the last day of coverage.462297QHP256511Consumer assistance246260Policy153163Special enrollment2565152025-11-25T14:27:49ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Starting Private Health Insurance Coverage20210107 Starting Private Health Insurance Coverage<custom:Link urlOnly="true" type="Component" destination="tcm:34-462295" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-01-07T20:28:23ZIf consumers have any concerns about their 2021 private health insurance, have them contact their insurance company34If consumers have any concerns about their 2021 private health insurance, including insurance card or billing issues, please have them contact their insurance company. With the volume of enrollments and open enrollment ending near the close of the year, some consumers may experience delays in receiving information from their carrier. Here are contact numbers for all health and dental insurance companies offering coverage through MNsure: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Blue Cross and Blue Shield of Minnesota and Blue Plus: 800-382-2000 or 651-662-8000</li> <li>HealthPartners: 952-883-5900 or 855-813-3887</li> <li>Medica: 888-592-8211</li> <li>Quartz: 800-362-3310</li> <li>UCare: 612-676-6600 or 877-903-0070</li> <li>Delta Dental: 855-643-3582</li> <li>Dentegra: 888-857-0328</li> </ul>462295Assister Program2565122021-01-07T20:37:40ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Password Reset Reminder20210107 Password Reset Reminder<custom:Link urlOnly="true" type="Component" destination="tcm:34-462292" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-01-07T20:25:45ZThe consumer cannot be on a separate phone line34It is important to remember the consumer must be in the same room with the assister or on the same phone line as the assister when calling the ARC to request a password reset. The consumer cannot be on a separate phone line. The entire <a href="/assister-central/navigator-one-stop/policy-procedures/arc-service-line-procedures/arc-service-line-password-resets.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="ARC Password Reset Procedure">Password Reset Procedure</a> can be found on in the Policies and Procedures section on Navigator One Stop. 462292Assister Program256512Policy1531632023-08-08T13:48:10ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Minnesota Health Care Programs Eligibility Update20210107 MHCP Eligibility Update<custom:Link urlOnly="true" type="Component" destination="tcm:34-462291" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2021-01-07T20:21:03ZDHS gave an update explaining how stimulus and relief payments under the Consolidated Appropriations Act, 2021, are treated for Minnesota Health Care Programs34During the monthly webinar on January 6, DHS gave an update explaining how stimulus and relief payments under the Consolidated Appropriations Act, 2021, are treated for Minnesota Health Care Programs. For additional information, please see DHS <a href="https://www.dhs.state.mn.us/main/idcplg?IdcService=GET_FILE&RevisionSelectionMethod=LatestReleased&Rendition=Primary&allowInterrupt=1&noSaveAs=1&dDocName=dhs-328234">Bulletin #20-21-14</a> . During the webinar a question was asked, “In what case would you exclude the extra $300 on an application?” To clarify, the $300 supplement to UI (FPUC) doesn’t count for Medical Assistance (MA) but does count for MinnesotaCare (and advanced premium tax credits). So, on the application, it would not be included in current income (income details), just the person's regular unemployment amount would be entered as current income. But then it would need to be added to projected annual income (PAI) - the dollar amount the person expects to get in 2021 (for example, 11 X $300 = $3,300).462291MinnesotaCare153155Medical Assistance153154Consumer assistance246260Meetings and webinars2462612021-01-15T23:52:31ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537MinnesotaCare Premiums during the COVID-19 Public Health Emergency20201223 MinnesotaCare Premiums during the COVID-19 Public Health Emergency<custom:Link urlOnly="true" type="Component" destination="tcm:34-461040" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-12-23T20:36:55ZMinnesotaCare premiums may increase during the COVID-19 public health emergency in some circumstances34MinnesotaCare premiums may increase during the COVID-19 public health emergency in the following circumstances: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>A case automatically renews for 2021 with a higher projected annual income than 2020</li> <li>A MinnesotaCare enrollee turns 21 years old</li> <li>Cases where the premium billed incorrectly and when it was fixed, the premium increased</li> <li>An enrollee’s 2021 projected annual income is higher than 2020 PAI due to the end of the tuition and fees adjustment</li> </ul> DHS Health Care Consumer Support (HCCS) will continue to follow the current process of tracking reported change in circumstances that would result in a loss of coverage, a lesser benefit or an increase in premiums other than the circumstances listed here. If an enrollee contacts you about MinnesotaCare premiums, refer them to HCCS.461040MinnesotaCare1531552020-12-24T16:20:27ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Reporting Application Changes to MNsure20201217 Reporting Application Changes to MNsure<custom:Link urlOnly="true" type="Component" destination="tcm:34-458613" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-12-17T20:28:33ZCorrection to information that was shared34Earlier this month, we provided tips for submitting online life events for QHP-eligible consumers. We need to make a correction to information that was shared. At this time, please begin using the Projected Annual Income (PAI) field in the tool to report 2021 PAI.458613Assister Program256512QHP2565112020-12-18T23:09:48ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537New DHS Bulletin Regarding Minnesota Health Care Program (MHCP) Enrollees 20201217 New DHS Bulletin Regarding Minnesota Health Care Program (MHCP) Enrollees<custom:Link urlOnly="true" type="Component" destination="tcm:34-458595" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-12-17T20:10:12ZDHS has announced a change to processing Public Assistance Reporting Information System34DHS has announced a change to processing Public Assistance Reporting Information System (PARIS) interstate matches received for MHCP enrollees during the COVID-19 public health emergency. Please review the full bulletin for <a href="https://www.dhs.state.mn.us/main/idcplg?IdcService=GET_FILE&RevisionSelectionMethod=LatestReleased&Rendition=Primary&allowInterrupt=1&noSaveAs=1&dDocName=dhs-328131">details</a> (#20-21-13). 458595Assister Program2565122020-12-17T20:38:30ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Email Etiquette20201210 Secure Email Etiquette<custom:Link urlOnly="true" type="Component" destination="tcm:34-411174" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-12-10T19:51:58ZAssisters must request a secure email for any inquiry that contains protected information. 34Response Time: Emails are responded to within two business days. Please do not send an additional email or call regarding an email until after two business days have passed. Doing this causes processing delays. Secure Email: Assisters must request a secure email for any inquiry that contains protected information. The ARC cannot respond to emails that contain PII that has not been sent securely. Procedure for requesting a secure email: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Send a regular email to the ARC at <a href="navigators@mnsure.org">navigators@mnsure.org</a> and use "request secure email” in the subject line.</li> <li>The ARC will send a secure email redirecting with a link to a secure site.</li> <li>Go to that site to set up an account.</li> <li>Secure emails may then be sent from that account to the ARC. Secure emails do not expire and can be re-used. When reusing a secure email, update the subject line to reflect the type of case you are submitting.</li> </ul> The complete <a href="/assister-central/shared-resources/joint-policies/secure-email.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Secure Email Policy">Secure Email Policy</a> can be located on Assister Central under Shared Resources.4111742020-12-19T00:05:33ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Reporting Application Changes to MNsure20201203 Reporting Application Changes to MNsure<custom:Link urlOnly="true" type="Component" destination="tcm:34-457293" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-12-03T22:12:57ZTips on submitting online life events for consumers currently eligible for a QHP34In this month’s statewide webinar, we provided some tips on submitting online life events for consumers currently eligible for a QHP. Below are some highlights, as well as additional information based on questions raised during the webinar. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>There are some changes that assisters must report online using the tool available on Assister Central (<a href="/assister-central/helping-consumers/report-changes/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="02- Report Application Changes - helping consumers">Report Application Changes</a>).</li> <li>When registering a new account for submitting online changes, be sure to check for the email to verify your email address. If you do not complete that step, you cannot use the online reporting tool.</li> <li>If you need to change your email address after you have already registered and created an account, email the ARC at <a href="mailto:navigators@mnsure.org">navigators@mnsure.org</a> for assistance.</li> <li>When using the tool, all changes need to be listed on the tool. The notes/comments section should be only to provide clarification or explanations. For example, if the current income and projected annual income (PAI) do not line up, include an explanation in the notes/comments section so the processor knows there is not an error.</li> <li>If there is income that is not changing that may lead to a discrepancy between current income and PAI, provide an explanation in the notes/comments section.</li> <li>At this time, start using the Projected Annual Income (PAI) field in the tool to report 2021 PAI. </li> <li>Do not proactively submit verification documents when submitting a change (except for a divorce decree or death certificate). The LEC team does not check for supporting documentation or verifications. If a case requires verification, a notice will be generated. MNsure checks the “pending verification” queue regularly to follow-up on cases that have been flagged for a verification. Documents that may have been submitted prior to the notice being generated will not be reviewed. Wait until a notice has been generated and submit any required verification in response.</li> <li>If the consumer is unsure of what is on their current application, certified assisters can call the ARC to request that information. The consumer does not need to be present during the call unless you are seeking action on the case (see the <a href="/assister-central/navigator-one-stop/policy-procedures/information-sharing.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Information Sharing Policy">Information Sharing</a> policy).</li> <li>If you are unsure of how to report a change or are confused by the instructions in the tool, check out the <a href="/assister-central/helping-consumers/report-changes/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Application Report Changes">guides on Assister Central</a> with more detailed descriptions of how to use the tool.</li> <li>Note that changes cannot be completed until the date the change actually happens. The eligibility system does not allow us to end future start or end dates. There are changes that can be reported in advance, but they still cannot be processed until the event happens.</li> </ul>457293Meetings and webinars246261Consumer assistance246260Assister Program2565122025-11-25T14:27:46ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537COVID-19 Health Care Auto-Renew Notice Informational Stuffer20201119 COVID-19 Health Care Auto-Renew Notice Informational Stuffer<custom:Link urlOnly="true" type="Component" destination="tcm:34-454404" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-11-19T21:35:46ZDHS will include an informational stuffer with public program auto-renew notices34Beginning with February renewals sent in November 2020, the Minnesota Department of Human Services (DHS) will include an informational stuffer, <a href="/assets/Important-Information-During-COVID-Emergency_tcm34-455138.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="important-information-during-COVID-emergency">Important Information about Your Health Care During the COVID-19 Emergency</a>, with public program auto-renew notices generated in METS. The stuffer informs enrollees that we are not acting on some changes during the COVID-19 emergency and that some changes they reported may not appear on the auto-renew notice. We are requesting enrollees review the auto-renew notice and report any incorrect or changed information that has not already been reported. The stuffer is inserted just before mailing, so it will not appear in the electronic version of the auto-renew notice in the consumer portal.454404MinnesotaCare153155Medical Assistance153154Renewals256519Consumer notices2470242020-11-25T15:50:33ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Use of Telephonic Signature Procedure 20201119 Use of Telephonic Signature Procedure<custom:Link urlOnly="true" type="Component" destination="tcm:34-454402" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-11-19T21:23:17ZReminders about signature procedures34Navigators assisting consumers with completing the <a href="https://edocs.dhs.state.mn.us/lfserver/Public/DHS-7310-ENG">Application for MA Coverage for COVID-19 Testing</a> (DHS-7310) over the phone may obtain a telephonic signature from a consumer. Please note that this telephonic signature process may ONLY be used to sign the DHS-7310. For all other applications, including the DHS-6696, assisters can obtain an electronic (NOT telephonic) signature from a consumer following policy guidance in this bulletin: <a href="https://www.dhs.state.mn.us/main/idcplg?IdcService=GET_FILE&RevisionSelectionMethod=LatestReleased&Rendition=Primary&allowInterrupt=1&noSaveAs=1&dDocName=dhs-327447">DHS Clarifies Use of Electronic Signatures for Minnesota Health Care Programs Eligibility Forms</a>. We also recommend you review the information in Module 2 of the Assister Assembly Trainings, Assister Tools and Resources, <a href="https://www.youtube.com/watch?v=5hSs1ALoZCo&feature=youtu.be">YouTube link</a> / <a href="/assets/module-two-fall2020_tcm34-450457.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="module-two-fall2020">PowerPoint (PDF)</a>.4544022020-11-19T21:57:28ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Reporting Income Changes and Calculating Income20201112 Reporting Income Changes and Calculating Income<custom:Link urlOnly="true" type="Component" destination="tcm:34-453676" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-11-12T19:29:25ZImportant information form assisters regarding income34<ul xmlns="http://www.w3.org/1999/xhtml"> <li>MNsure is seeing a large uptick in income changes submitted online by assisters that are unable to be processed as the income that is currently on a consumer’s application is not being addressed. <ul> <li>Reminder that when submitting an income change using the online tool that current income sources on the application for a consumer should be addressed. If you are unsure what is currently listed on your client’s application, you can email or call the ARC asking for this information or the client can call the MNsure Contact Center to gather this information as well. </li> </ul> </li> <li>Calculating income for public program eligibility <ul> <li>The ARC does not have the ability to calculate income. It is calculated by completing an application. We can provide the information entered on the application and gather changes if necessary if you are questioning why your client is not eligible for a certain program. If you do not agree with the determination the application provided, the only way to resolve this is by reporting changes (if applicable) or filing an appeal. </li> </ul> </li> </ul>453676Consumer assistance2462602020-11-12T19:32:14ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537MinnesotaCare Renewals for DACA Grantees20201112 MinnesotaCare Renewals for DACA Grantees<custom:Link urlOnly="true" type="Component" destination="tcm:34-453664" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-11-12T19:09:26ZMinnesotaCare enrollees will not receive their annual renewal form34Due to the COVID-19 public health emergency, MinnesotaCare enrollees will not receive their annual renewal form. This includes enrollees with Deferred Action Childhood Arrivals (DACA) status. What do enrollees need to know about renewals during the COVID-19 emergency? <ul xmlns="http://www.w3.org/1999/xhtml"> <li>In November, enrollees will receive a Health Care Notice that will explain the continuation of MinnesotaCare coverage.</li> <li>Enrollees are not required to complete a renewal at this time.</li> <li>After the emergency ends, enrollees will receive a new notice telling them what to do to keep their coverage. We will also send a notice if their health care coverage changes or ends.</li> <li>Enrollees are still required to report changes within 30 days. Contact the Department of Human Services (DHS) Health Care Consumer Support at 651-431-7579 (Option 6) to report a change.</li> </ul>453664MinnesotaCare153155Renewals256519Consumer notices2470242020-11-12T19:32:14ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537U.S. Supreme Court and the Affordable Care Act20201105 US Supreme Court & the ACA TP<custom:Link urlOnly="true" type="Component" destination="tcm:34-452527" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-11-05T17:59:43ZAffordable Care Act continues to be the law of the land34The U.S. Supreme Court is scheduled to hear oral argument on November 10 on a case that challenges the constitutionality of the Affordable Care Act (ACA). We appreciate that this may create uncertainty during open enrollment. You are encouraged to share the following information with concerned consumers: The Affordable Care Act continues to be the law of the land. We do not expect to know the Supreme Court’s final decision until sometime in 2021. Minnesotans can enroll in coverage though MNsure for 2021 from November 1 until December 22, 2020. Minnesotans seeking extra assurances about being covered for 2021 can call their health insurance company to verify that coverage will be in place as long as premiums are paid on time. 4525272020-11-05T18:02:05ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Updates to the MNsure Application (DHS-6696)20201105 Updates to MNsure Application (DHS-6696)<custom:Link urlOnly="true" type="Component" destination="tcm:34-452526" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-11-05T17:56:18ZMNsure Application for Health Coverage and Help Paying Costs application has been updated for November 202034The MNsure Application for Health Coverage and Help Paying Costs application (DHS-6696) (PDF) has been updated for November 2020. People use this application to apply for Medical Assistance (MA), MinnesotaCare and affordable private health insurance (qualified health plans) with premium tax credits and cost-sharing reductions. We made the following changes: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Cover page: We updated the dollar amount for a family of four to qualify for a free or low-cost program according to the 2020 federal poverty guidelines (FPG). This figure reflects 400 percent of the FPG, which is the income limit for a family of four to qualify for enrollment in a qualified health plan with insurance assistance.</li> <li>Step 2, Person 1, Questions 38, 39, 40, 41 and 43: Wages and Tips (These changes were also made to Person 2, 3 and 4, Questions 22, 23, 24, 25 and 27.) We changed the abbreviation for Employer Identification Number to EIN. We added instructions to write the total wages for the next 12 months if a person’s work hours and wages vary.</li> <li>Step 2, Person 1, Question 45: Adjustments to Income (This change was also made to Person 2, 3 and 4, Question 29.) We deleted Tuition and Fees. This adjustment is not permitted after December 31, 2020.</li> <li>Step 2, Person 1, Question 46: Projected Annual Income (This change was also made for Person 2, 3 and 4, Question 30.) We updated the question to ask for projected annual income for 2021.</li> </ul> Printed copies of the 11-20 version of the application will be available for ordering soon. Destroy older versions. Processing entities will continue to accept any completed older versions of the application that applicants provide. You can <a href="https://mn.gov/dhs/general-public/publications-forms-resources/edocs/print.jsp">order printed copies</a> of the 11-20 application.452526Medical Assistance153154QHP256511MinnesotaCare153155Open enrollment256514Consumer assistance2462602020-11-05T17:57:48ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Working with MA and MinnesotaCare Enrollees20201022 Working with MA and MinnesotaCare Enrollees<custom:Link urlOnly="true" type="Component" destination="tcm:34-450773" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-10-22T19:10:13ZDHS guide to provide assisters with answers to questions that consumers may have during the COVID-19 public health emergency34DHS has released <a href="/assets/DHS-talking-points-public-health-emergency_tcm34-450769.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="DHS-talking-points-public-health-emergency">talking points</a> which provide assisters with answers to questions that MA and MinnesotaCare consumers may have during the COVID-19 public health emergency. The guide covers topics regarding renewal questions and reporting account changes. It is important that consumers understand they must report account changes during the public health emergency. If a consumer receives a renewal notice, they should review the notice and report necessary changes to their servicing agency. Please review the entire guide to working with MA and MinnesotaCare enrollees in Announcements on Assister Central.450773MinnesotaCare153155Medical Assistance153154Consumer assistance246260Renewals2565192020-11-04T23:13:20ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Brokers233536DHS Releases New Bulletins20201008 DHS Releases New Bulletins<custom:Link urlOnly="true" type="Component" destination="tcm:34-449670" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-10-08T20:51:54ZUse of electronic signatures and updates to health care programs during the public health emergency34The Minnesota Department of Human Services (DHS) has released a bulletin which provides guidance and clarifies the use of electronic signatures on Minnesota Health Care Program (MHCP) eligibility applications, renewals and other eligibility forms. The policy provides an alternative to the traditional handwritten signature on these paper forms, which can be a barrier to eligibility and enrollment. Please see <a href="/assets/Bulletin%2020-21-09-10-5-DHSClarifiesUseofElectronicSignaturesforMinnesotaHealthCareProgramsEligibilityForms_tcm34-449672.docx" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Bulletin 20-21-09-10-5-DHSClarifiesUseofElectronicSignaturesforMinnesotaHealthCareProgramsEligibilityForms">bulletin (#20-21-09)</a> for complete details about this policy. DHS also released a bulletin announcing Updates to Temporary Policies for Minnesota Health Care Programs during the COVID-19 Public Health Emergency (<a href="https://www.dhs.state.mn.us/main/idcplg?IdcService=GET_FILE&RevisionSelectionMethod=LatestReleased&Rendition=Primary&allowInterrupt=1&noSaveAs=1&dDocName=dhs-327448">#20-21-10</a>). The bulletin lists additional changes in circumstances requiring action during the public health emergency.449670MinnesotaCare153155Medical Assistance153154Policy153163Consumer assistance2462602020-10-08T21:36:23ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Brokers233536Tax Credits for Dental Insurance Premiums20201001 Tax Credits for Dental Insurance Premiums<custom:Link urlOnly="true" type="Component" destination="tcm:34-449032" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-10-01T20:14:09ZAdvanced premium tax credits (APTC) can only be applied to members that have at least one enrolled member in the household under the age of 1934According to federal regulations, individuals over age 18 are not eligible to receive a tax credit for dental insurance premiums. Advanced premium tax credits (APTC) can only be applied to members that have at least one enrolled member in the household under the age of 19. MNsure recently notified a small number of enrolled households whose APTC will no longer be applied to their stand-alone dental plan. Going forward, the enrollment system will no longer allow APTC to be applied if there is no enrolled member under the age of 19. Information on this policy is available on <a href="/new-customers/apply/enroll/dashboard/aptc.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Adjust APTC Amount">mnsure.org</a>.449032QHP256511Consumer assistance2462602020-10-02T20:50:33ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Lost Wages Assistance (LWA) Clarification20200924 Lost Wages Assistance (LWA) Clarification<custom:Link urlOnly="true" type="Component" destination="tcm:34-448338" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-09-24T21:12:49ZInstructions for reporting income since the Lost Wages Assistance (LWA) program has ended34Since the Lost Wages Assistance (LWA) program has ended, people applying for health care in September through the MNsure online application should record the total amount they received in September in the current income section of the application as “Taxable One Time Income" with a frequency of “One Time Only.” This will ensure the additional $300 per week in unemployment insurance it is not counted as income for Medical Assistance for months after September. Consumers who included it as ongoing income on an application already submitted should report the end of this income source as a life event change. People who apply in October and later should not include this in their current income but should include the total amount they received in their 2020 projected annual income. 448338Consumer assistance2462602020-09-24T21:50:45ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Manual Account Creation Policy20200918 Manual Account Creation Policy Reminder<custom:Link urlOnly="true" type="Component" destination="tcm:34-446638" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-09-18T15:15:07ZARC staff cannot release it to any other assisters at the organization34The ARC can only release the account credentials for a manual account request form to the assister that is listed on the form. ARC staff cannot release it to any other assisters at the organization. Please see the <a href="/assister-central/shared-resources/joint-policies/manual-account-request.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Account Request Policy">Manual Account Creation Policy</a> for additional information. 446638Policy1531632025-04-10T14:50:12ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Password Reset20200918 Password Reset Reminder<custom:Link urlOnly="true" type="Component" destination="tcm:34-446637" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-09-18T15:05:06ZARC can only provide one password reset per call and only information about that consumer during the call34The ARC has seen an uptick in calls from assisters requesting password resets and during the same call, asking for assistance with additional consumer accounts or applications. For the sake of consumer privacy and to prevent data breaches, the ARC can only provide one password reset per call and only information about that consumer during the call. If additional assistance is needed for a separate consumer, the assister must hang-up and call the ARC back for assistance. ARC staff cannot provide a password reset and then information about another consumer on the same call. Please see the ARC <a href="/assister-central/navigator-one-stop/policy-procedures/arc-service-line-procedures/arc-service-line-password-resets.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="ARC Password Reset Procedure">Password Reset Procedure</a> for additional information.446637Policy1531632023-08-08T13:48:09ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Case Status Request Reminders20200911 Case Status Request Reminders<custom:Link urlOnly="true" type="Component" destination="tcm:34-446075" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-09-11T13:27:35ZThe type of status requested field must be completed on the Case Status Request form34The ARC has received many Case Status Request forms recently where the type of status requested field is blank. In order to provide status, this field must be completed. Without this information, the ARC is unable to respond to the request as it is not clear what information is needed. In order to continue to respond timely to requests, it is important that the Case Status Request policy guidelines are followed. These policies can be found on Assister Central in <a href="/assister-central/broker-one-stop/policy-procedures/broker-case-status-request.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Case Status Requests Broker Policy">Broker One Stop</a> for brokers and <a href="/assister-central/navigator-one-stop/policy-procedures/case-request-form-policy.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Administrative Policy on Case Status Requests-ARC">Navigator One Stop</a> for navigators and CACs.446075Consumer assistance246260Policy1531632026-03-10T19:01:14ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Brokers233536Account Request: NEW Electronic Signatures20200903 Account Request: NEW Electronic Signatures<custom:Link urlOnly="true" type="Component" destination="tcm:34-445603" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-09-03T19:33:08ZConsumers working with an assister may now use the option of electronically signing the Account Request Form34Consumers working with an assister may now use the option of electronically signing the Account Request Form to create an online MNsure account. The electronic signature must meet certain criteria and a specific procedure must be followed in order to use this feature. The full policy and details regarding this new procedure can be found on Assister Central under Shared Resources in the <a href="/assister-central/shared-resources/joint-policies/manual-account-request.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Account Request Policy">Policies and Procedures</a> section.445603Consumer assistance2462602025-04-10T14:50:10ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Account Request: Documentation Tips20200903 Account Request: Documentation Tips<custom:Link urlOnly="true" type="Component" destination="tcm:34-445602" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-09-03T19:29:09ZRemember the minimum necessary rule and only submit the required documentation34When submitting documentation, please remember the minimum necessary rule and only submit the required documentation. Do NOT submit multiple forms of documentation if selecting from Option 1 on the <a href="/assets/AccountRequestForm_tcm34-182083.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="AccountRequestForm">Account Request Form (PDF)</a>. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>If sending via email, a SECURE email MUST be used to submit the form and all documentation.</li> <li>All documents must be LEGIBLE!</li> <li>If submitting a passport or visa for documentation, it MUST be issued by a U.S. federal, state or local government. Foreign passports are not acceptable.</li> </ul>445602Consumer assistance2462602022-12-19T13:17:04ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Account Request: Account Credentials 20200903 Account Request: Account Credentials<custom:Link urlOnly="true" type="Component" destination="tcm:34-445600" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-09-03T19:16:13ZAccount credentials can only be sent to one place34Account credentials can only be sent to one place. Where will they be sent: <ol xmlns="http://www.w3.org/1999/xhtml"> <li>To the email address the consumer lists as their email address on the form. </li> <li>If no consumer email address is provided, but the assister email address is, the credentials will be emailed to the assister email address.</li> <li>If there are no emails listed on the request, the credentials will be mailed to the consumer’s mailing address. </li> </ol>445600Consumer assistance2462602020-09-03T19:39:08ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Restarting Medical Assistance (MA) Renewals20200903 Restarting Medical Assistance (MA) Renewals<custom:Link urlOnly="true" type="Component" destination="tcm:34-445599" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-09-03T19:07:35ZScenarios on how DHS may begin processing renewals again34During the monthly navigator webinar on September 2, DHS presented a webinar about <a href="/assets/2020-09-Restarting-Medical-Assistance-renewals-NCACWebinar_tcm34-445590.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="2020-09-Restarting-Medical-Assistance-renewals-NCACWebinar.pdf">Restarting Medical Assistance (MA) Renewals</a>. The webinar explained different scenarios on how DHS may begin processing renewals again. These scenarios are preliminary and dependent upon when the public health emergency ends. Please see the entire webinar for these scenarios and additional details relating to restarting the renewal process.445599Medical Assistance153154Renewals2565192020-09-03T22:18:53ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Reporting Life Event Changes20200827 LEC Reporting by Consumers<custom:Link urlOnly="true" type="Component" destination="tcm:34-445128" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-08-27T20:49:44ZIf consumers wish to report changes on their own, they must call the MNsure Contact Center34It has been brought to our attention that consumers have been using the life event change (LEC) online reporting tool to report their own changes through the assisters’ online access to Assister Central. Assister Central is a website with valuable information intended for MNsure-certified assisters. The LEC tool was created for MNsure-certified assister use and the only individuals authorized to use the tool are these assisters. If consumers wish to report changes on their own, they must call the MNsure Contact Center. Changes submitted via the online tool that are not submitted by a certified assister through the assister’s account will not be processed. 445128QHP256511Consumer assistance2462602020-09-04T18:48:30ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Eligibility and SEP Verifications20200813 Eligibility and SEP Verifications<custom:Link urlOnly="true" type="Component" destination="tcm:34-443626" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-08-13T14:13:20ZRefer to the consumer’s notice or the Helping Consumers section on Assister Central for instructions34The ARC and Broker Service Line are unable to accept verifications via secure email. Please refer to the consumer’s notice or the <a href="/assister-central/helping-consumers/identity-proofing-and-verifications/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Identity Proofing and Verifications">Helping Consumers</a> section on Assister Central for instructions on how to submit verifications. 443626Consumer assistance2462602025-11-25T14:27:42ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Manual Account Request Status20200813 Manual Account Request Status<custom:Link urlOnly="true" type="Component" destination="tcm:34-443625" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-08-13T14:08:01ZContact us to check the status of manual account requests34The ARC and Broker Service Line are unable provide information relating to manual account requests via email. Please call to check on the status of manual account requests.443625Consumer assistance2462602020-08-21T18:52:50ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Status Update Timelines20200813 Status Update Timelines<custom:Link urlOnly="true" type="Component" destination="tcm:34-443624" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-08-13T14:02:44Z It can take 2-5 business days to research and reply to an email submission34While the ARC and Broker Service Line strive to respond as soon as possible, it can take 2-5 business days to research and reply to an email submission. Please wait 5 business days before requesting an update on the status of a submission.443624Consumer assistance2462602020-08-13T15:02:23ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Secure Email Issues20200806 Secure Email Issues<custom:Link urlOnly="true" type="Component" destination="tcm:34-443017" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-08-06T19:00:01ZThe ARC has recently experienced a significant increase in the number of secure emails that are being quarantined34The ARC has recently experienced a significant increase in the number of secure emails that are being quarantined as spam or phishing emails. In some cases, the emails can be released and processed by the ARC. If emails are marked as “phishing” and the ARC is unable to release them, the assister will be notified and the request will need to be resent using the ARC initiated secure email request process. If your secure email is quarantined, it will cause a delay in processing your request. To avoid delays, we strongly recommend that you use a secure email initiated by the ARC. To use this process, send an email to <a href="mailto:navigators@mnsure.org">navigators@mnsure.org</a> with the subject “Secure email request.” The ARC will respond with a secure email which will not expire and can be re-used.4430172020-08-07T19:33:09ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537MNsure Consumer Alert20200731 MNsure Consumer Alert<custom:Link urlOnly="true" type="Component" destination="tcm:34-442393" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-07-31T12:18:13ZConsumers searching for MNsure may see ads and websites that appear to be the official MNsure website but are not34On July 28, MNsure issued a Consumer Alert which contained helpful tips for consumers to make sure that they are buying comprehensive insurance coverage through MNsure. Consumers searching for MNsure may see ads and websites that appear to be the official MNsure website but are not. Some of these sites collect contact information and either bombard individuals with phone calls or try to sell sub-standard health insurance. We want to make sure that MNsure assisters are also aware of these helpful tips. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Check the website URL: make sure you’re clicking on <a href="https://www.mnsure.org/">MNsure.org</a> when using a search engine or simply type https://www.mnsure.org into your address bar.</li> <li>Be sure you’re buying comprehensive coverage: All plans sold on MNsure.org are Affordable Care Act-compliant, meaning they include <a href="/shop-compare/about-plans/esb/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Essential Health Benefits">essential health benefits</a> and <a href="/shop-compare/about-plans/consumer-protections/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Consumer Protections in About the Plans">consumer protections</a>. MNsure does not sell short-term limited duration health plans or association health plans.</li> <li>Confirm you are getting the financial help you are eligible for: MNsure.org is the ONLY place for Minnesotans to access all the <a href="/financial-help/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Financial Help">financial benefits</a> that can make your health insurance more affordable.</li> <li>Protect your private information: MNsure will never call you and ask you for your Social Security number, credit card or bank account number. To learn more about protecting yourself against fraud, and how to report suspected fraud, reach out to <a href="/help/fraud/index.jsp" title="Avoid Health Insurance Fraud" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Avoid Health Insurance Fraud">MNsure's anonymous complaints telephone line or email</a>.</li> </ul>442393Consumer notices247024Consumer assistance2462602025-09-03T21:24:46ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Manual Account Creation20200724 Manual Account Creation<custom:Link urlOnly="true" type="Component" destination="tcm:34-441420" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-07-24T13:31:52ZThe entire Manual Account Creation Policy can be located on Assister Central34Manual Account Creation <ul xmlns="http://www.w3.org/1999/xhtml"> <li>We are seeing many instances where account request forms are being submitted with multiples forms of verification when only one is needed. On the form, Option 1 states that only one verification document is needed if submitting from the list below it. For example: when submitting a driver’s license or passport it is not necessary to submit additional verification. For example, many requests include a Social Security card when it is not needed.</li> <li>The account creation form MUST include the consumer’s actual signature. MNsure is unable to accept ANY form of electronic signature.</li> </ul> The entire <a href="/assister-central/shared-resources/joint-policies/manual-account-request.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Account Request Policy">Manual Account Creation</a> policy can be located on Assister Central in the Shared Resources section under Policies and Procedures.441420Consumer assistance2462602025-04-10T14:50:09ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Brokers233536Special Enrollment Period Questionnaire20200716 Special Enrollment Period Questionnaire<custom:Link urlOnly="true" type="Component" destination="tcm:34-440749" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-07-16T20:47:17ZThe date you enter for the consumer should be their last date of health care coverage34When assisting a consumer with reporting their qualifying life event (QLE) for loss of coverage through their account by completing the special enrollment period (SEP) questionnaire, the date you enter for the consumer should be their last date of health care coverage. By entering this date accurately, the ARC/Broker Service Line agents are able to assist you with opening up shopping for the proper date for the consumer.440749Special enrollment2565152020-07-23T16:39:29ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Check Effective Dates when Enrolling a Consumer in a Qualified Health Plan20200708 Reminder Check Effective Dates<custom:Link urlOnly="true" type="Component" destination="tcm:34-439551" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-07-09T19:01:35ZOnce a consumer has enrolled in a qualified health plan, it is difficult to change the effective dates34Once a consumer has enrolled in a qualified health plan, it is difficult to change the effective dates. Make sure that you and the consumer double-check the effective dates for their coverage BEFORE you submit their enrollment.439551QHP256511Special enrollment2565152020-07-09T19:23:41ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Signatures Needed on Account Request Forms20200701 Signatures Needed on Account Requests<custom:Link urlOnly="true" type="Component" destination="tcm:34-438939" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-07-01T20:55:47ZActual signatures needed on the Manual Account Request form34Please remember that it is necessary to obtain actual signatures from consumers on the Manual Account Request form. We have seen an uptick in the receipt of forms signed via Docusign and unfortunately must reject them. We understand that these are trying times and it may be difficult to obtain signatures from consumers but have not yet received approval to accept forms signed electronically.438939Consumer assistance2462602020-07-02T02:47:13ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Brokers233536Insulin Assistance Program20200701 Insulin Assistance Program<custom:Link urlOnly="true" type="Component" destination="tcm:34-433790" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-07-01T20:53:04ZInformation about Minnesota’s new Insulin Safety Net Program34On April 15, 2020, Governor Tim Walz signed into law the <a href="https://www.revisor.mn.gov/laws/2020/0/Session+Law/Chapter/73/">Alec Smith Insulin Affordability Act</a> which created the Minnesota Insulin Safety Net Program. <a href="https://mninsulin.org/">The Minnesota Insulin Safety Net Program</a> launched July 1, 2020, allowing Minnesotans in urgent need of insulin to access the life-saving drug through their pharmacy. The program - implemented by MNsure and the <a href="https://mn.gov/boards/pharmacy/insulinsafetynetprogram/">Minnesota Board of Pharmacy</a> - was created to help Minnesotans facing difficulty affording their insulin. <a href="https://www.mnsure.org/news-room/news/index.jsp?id=34-438887">Full press release</a> The Insulin Safety Net Program is made up of two parts: 1) The <a href="https://mninsulin.org/urgent-need/index.jsp">urgent need program</a> for eligible Minnesotans to receive a once-per-year 30-day supply of insulin immediately at their pharmacy for no more than a $35 copay; and 2) The <a href="https://mninsulin.org/continuing-need/index.jsp">continuing need program</a> for eligible Minnesotans to receive up to a one-year supply of insulin for no more than $50 per 90-day refill. Interested individuals should visit <a href="http://www.mninsulin.org/">MNinsulin.org</a> to see if they qualify and learn how to apply. The statute also creates a role for MNsure-certified navigators to help individuals with applying for the continuing need program and receive compensation for the work. Navigators who wish to assist consumers with the Minnesota Insulin Safety Net Program can find all essential information on Assister Central: Navigator One Stop: <a href="/assister-central/navigator-one-stop/insulin-assistance-program/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Insulin Assistance Program">Insulin Assistance Program</a>. Brokers: If a consumer needs assistance with obtaining affordable the following are some resources for you: <ul xmlns="http://www.w3.org/1999/xhtml"> <li><a href="http://www.mninsulin.org/">MNInsulin.org</a> – website hosting application for emergency insulin assistance (site not live until July 1)</li> <li><a href="https://mn.gov/boards/pharmacy/insulinsafetynetprogram/">Minnesota Board of Pharmacy website</a></li> <li>To locate a navigator who has been trained to provide insulin assistance, <a href="https://www.mnsure.org/help/find-assister/find-assister.jsp">MNsure’s assister directory</a> will have a search option available specifically for the insulin program</li> <li>The overall program, which begins July 1, allows eligible individuals to apply for an “urgent need” supply (30-days) of insulin with a valid prescription (the Urgent Need Insulin Safety Net Program). These eligible individuals can also apply for the Continuing Need Insulin Safety Net Program, which provides up to 12 months of insulin.</li> <li>The statute creates a role for MNsure-certified navigators to help individuals with applying for the continuing need program and receive compensation for the work. In order to participate, navigator agencies need to opt-in to the program by completing a contract amendment.</li> <li>More information on the program and how to participate is posted on Navigator One Stop under a new <a href="https://www.mnsure.org/assister-central/navigator-one-stop/insulin-assistance-program/index.jsp">Insulin Assistance Program</a> section where we will also provide future updates.</li> </ul>433790Consumer assistance2462602025-09-03T21:24:41ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Case Status Request (CSR) Follow-up20200701 Case Status Request Follow-up<custom:Link urlOnly="true" type="Component" destination="tcm:34-438933" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-07-01T20:47:12ZAll CSR forms will be processed and responded to within five business days34Lately, the ARC has been doing very well at keeping up with Case Status Requests (CSRs). It is important to remember that according to the Case Status Request policy, ALL CSR forms will be processed and responded to within five business days. The ARC has been receiving emails asking for either the status of one case or a duplicate CSR request if a response has not been given in 1 or 2 business days. For additional information regarding CSRs, please see the entire <a href="/assister-central/navigator-one-stop/policy-procedures/case-request-form-policy.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Administrative Policy on Case Status Requests-ARC">policy</a> on Navigator One Stop.438933Consumer assistance2462602026-03-10T19:01:10ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Assister Central New Look: Update to Last Week’s Announcement20200626 Assister Central New Color Scheme<custom:Link urlOnly="true" type="Component" destination="tcm:34-436754" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-06-26T15:28:28ZMNsure changed the color scheme of Assister Central34Last week we announced that changes made to <a href="/assister-central/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Banner - Assister Central">Assister Central's</a> color scheme were done to enhance accessibility and provide equal access and opportunity to those with disabilities. We got it wrong! Accessibility has always been a priority for MNsure and Assister Central and these sites have been accessible. The recent updates to the Assister Central color scheme were made to give Assister Central a different look from MNsure.org.4367542026-04-01T19:50:21ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Language Change in Application Process20200522 Language Change in Application Process<custom:Link urlOnly="true" type="Component" destination="tcm:34-433240" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-05-22T16:23:35ZApplicants will see new language and instructions when completing the income and annual income sections of a MNsure application34Effective May 23, applicants will see new language and instructions when completing the income and annual income sections of a MNsure application. These changes relate to how to report $600 <a href="https://www.mnsure.org/assister-central/announcements/index.jsp?id=34-431243">Federal Pandemic Unemployment Compensation (FPUC) payments</a>. Changes to Enter Income Details reporting screen will include the following verbiage: Do not include your additional $600/week Federal Pandemic Unemployment Compensation (FPUC) benefit in the amount of unemployment benefits you enter in the “Amount” section of this page. You will include it on the “Annual Income” page that you will come to later in the “Household Income” section of the application. Changes to Annual Income reporting screen will include the following verbiage: If you received unemployment income that included the additional $600/week Federal Pandemic Unemployment Compensation (FPUC) benefit, the additional FPUC benefit must be added to your project annual income for 2020 displayed below. 433240Consumer assistance2462602020-05-22T17:42:53ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Translated Versions of the Account Creation Form20200522 Translated Versions of the Account Creation Form<custom:Link urlOnly="true" type="Component" destination="tcm:34-433236" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-05-22T16:14:11ZMNsure has translated versions of the account creation form34To provide assisters help with language barriers when working with clients who are new to MNsure and are unable to create an account online, MNsure has translated versions of the account creation form. The form is now available in <a href="/assets/account-request-form-hmong_tcm34-432235.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="account-request-form-hmong.pdf">Hmong</a>, <a href="/assets/account-request-form-russian_tcm34-432236.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="account-request-form-russian.pdf">Russian</a>, <a href="/assets/account-request-form-somali_tcm34-432283.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="account-request-form-somali.pdf">Somali</a>, <a href="/assets/account-request-form-spanish_tcm34-432292.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="account-request-form-spanish.pdf">Spanish</a> and <a href="/assets/account-request-form-vietnamese_tcm34-432574.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="account-request-form-vietnamese.pdf">Vietnamese</a> and can be found in the <a href="/assister-central/helping-consumers/accounts/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Account Requests">Creating Accounts</a> section of Helping Consumers on Assister Central.433236Consumer assistance246260Outreach1531722025-11-25T14:27:38ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537New Social Media Tools20200522 New Social Media Tools<custom:Link urlOnly="true" type="Component" destination="tcm:34-433235" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-05-22T16:11:40ZA toolkit of pieces that assisters can use on their social media accounts34The MNsure Communications team has put together a <a href="/assets/AssisterToolkit_tcm34-432966.docx" xlink:title="Assister-QLE-SEP-Social-Media-Toolkit" xmlns:xlink="http://www.w3.org/1999/xlink">toolkit</a> of pieces that assisters can use on their social media accounts. The templates and example articles include topics about how assisters can help consumers, reporting QLEs and SEP related topics. Assisters may wish to add language about offering over-the-phone assistance. This toolkit can be found in the <a href="/assister-central/shared-resources/outreach/press-sm/index.jsp" xlink:title="01 Page Intro - Press and Social Media" xmlns:xlink="http://www.w3.org/1999/xlink">Press and Social Media</a> section on Assister Central under Shared Resources.433235Outreach1531722025-08-12T15:55:06ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537SEP for Decrease in Household Income20200514 SEP for Decrease in Household Income<custom:Link urlOnly="true" type="Component" destination="tcm:34-432051" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-05-14T19:37:45ZMNsure is offering a new special enrollment period34As of May 11, MNsure is offering a new special enrollment period (SEP). Consumers may qualify for this SEP if they were previously enrolled in health insurance coverage outside of MNsure and experienced a decrease in income making them newly eligible for advanced premium tax credits. Consumers looking to enroll in coverage outside of open enrollment utilizing this SEP will need to follow a slightly different process. This process can be found in the <a href="/assister-central/helping-consumers/sep/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Special Enrollment Period (SEP)">Special Enrollment Section (SEP)</a> of Helping Consumers on Assister Central. More information on this qualifying life event (QLE) can also be found on <a href="/new-customers/enrollment-deadlines/special-enrollment/sep-le/off-plan/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Enrolled in Coverage Outside of MNsure and Income Decreases">MNsure.org</a>.432051Special enrollment2565152025-11-25T14:27:36ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Manual Account Request Status Reminder20200514 Manual Account Request Status Reminder<custom:Link urlOnly="true" type="Component" destination="tcm:34-432030" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-05-14T18:30:41ZCall the ARC to request status on manual account requests34Please call the ARC to request status on manual account requests. The ARC can provide usernames and complete passwords resets after the assister provides consumer personally identifiable information (PII). Manual account request status requests cannot be made via email.432030Consumer assistance2462602022-07-14T20:58:12ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Effect of 2020 Recovery Rebates for Individuals Applying for Coverage20200507 Effect of 2020 Recovery Rebates for Individuals Applying for Coverage<custom:Link urlOnly="true" type="Component" destination="tcm:34-431253" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-05-07T20:00:42ZThis payment is not considered taxable income and consumers should not include it when reporting their income34Individuals with income up to $75,000 ($150,000 for joint returns) will receive a payment of up to $1,200, plus $500 per qualifying child, with the amount being incrementally reduced to zero for individuals with higher levels of income. <ul xmlns="http://www.w3.org/1999/xhtml"> <li>This payment is not considered taxable income and consumers should not include it when reporting their income.</li> <li>These payments will not be used when reconciling advanced premium tax credit eligibility.</li> </ul>4312532020-05-08T20:32:55ZAssister Announcements244306Brokers233536Navigators and CACs233537<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore><Tag><Description/><Title>Special enrollment256515Brokers233536Navigators and CACs233537Loss of Employer-Sponsored Insurance (SEP) Flyer Translated20200430 Loss of Employer-Sponsored Insurance (SEP) Flyer Translated<custom:Link urlOnly="true" type="Component" destination="tcm:34-430506" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-04-30T19:34:34ZThe loss of employer-sponsored insurance special enrollment period (SEP) flyer has been translated into 5 languages34As promised in last week’s communication, in addition to the <a href="/assets/Loss-of-coverage-sep-fact-sheet_tcm34-429438.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Loss-of-coverage-sep-fact-sheet">English</a> version, the new SEP for loss of employer sponsored insurance flyer has been translated into five languages to help assisters when working with consumers. The flyers are in PDF format and include translations for: <ul xmlns="http://www.w3.org/1999/xhtml"> <li><a href="/assets/loss-coverage-sep-factsheet-hmong_tcm34-429956.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="loss-coverage-sep-factsheet-hmong.pdf">Hmong</a></li> <li><a href="/assets/loss-coverage-sep-factsheet-russian_tcm34-429957.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="loss-coverage-sep-factsheet-russian.pdf">Russian</a></li> <li><a href="/assets/loss-coverage-sep-factsheet-somali_tcm34-429958.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="loss-coverage-sep-factsheet-somali.pdf">Somali</a></li> <li><a href="/assets/loss-coverage-sep-factsheet-spanish_tcm34-429959.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="loss-coverage-sep-factsheet-spanish.pdf">Spanish</a></li> <li><a href="/assets/loss-coverage-sep-factsheet-vietnamese_tcm34-429960.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="loss-coverage-sep-factsheet-vietnamese.pdf">Vietnamese</a></li> </ul> The SEP fliers are located in the <a href="/assister-central/helping-consumers/sep/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Special Enrollment Period (SEP)">Special Enrollment Period (SEP)</a> section of Helping Consumers on Assister Central.430506Special enrollment2565152025-11-25T14:27:34ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Over-the-Phone-Account-Creation20200430 Translations Over the Phone Account Creation<custom:Link urlOnly="true" type="Component" destination="tcm:34-430503" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-04-30T19:24:29Z MNsure has released translated versions of the Account Creation and Assister Authorization form34If a consumer cannot complete an online account creation form using a mobile device or tablet, they can complete the <a href="/assets/account-creation-assister-authorization-english_tcm34-364981.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="20190111 Account Creation and Assister Authorization Form">Account Creation and Assister Authorization form (PDF)</a>. The form must be completed, signed and dated by the consumer prior to proceeding with creating an online account. To enable consumers to understand what they are authorizing you to do on their behalf, MNsure has released translated versions of the Account Creation and Assister Authorization form (PDFs): <ul xmlns="http://www.w3.org/1999/xhtml"> <li><a href="/assets/account-creation-assister-authorization-hmong_tcm34-430442.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="account-creation-assister-authorization-hmong">Hmong</a></li> <li><a href="/assets/account-creation-assister-authorization-russian_tcm34-430443.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="account-creation-assister-authorization-russian">Russian</a></li> <li><a href="/assets/account-creation-assister-authorization-somali_tcm34-430444.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="account-creation-assister-authorization-somali">Somali</a></li> <li><a href="/assets/account-creation-assister-authorization-spanish_tcm34-430446.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="account-creation-assister-authorization-spanish">Spanish</a></li> <li><a href="/assets/account-creation-assister-authorization-vietnamese_tcm34-430445.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="account-creation-assister-authorization-vietnamese">Vietnamese</a></li> </ul> The entire <a href="/assister-central/shared-resources/joint-policies/phone-account-creation.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Over-the-Phone Account Creation">Over the Phone Account Creation Procedure</a> is in the Joint Policies and Procedures section of Assister Central.430503Policy153163Consumer assistance2462602026-02-13T14:18:55ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Reporting Online Life Event Changes20200430 Reporting Online Life Event Changes<custom:Link urlOnly="true" type="Component" destination="tcm:34-430508" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-04-30T19:15:12ZBe sure to register your assister information when creating an account34When submitting a life event change (LEC), be sure to register your assister information when creating an account. If registration is completed using the consumer’s information, the change will not be associated with an assister. Thus, MNsure Operations will not know that the change was submitted by a certified assister and will be unable to send LEC follow up emails. If you need assistance with updating or registering your login, please send an email to <a href="mailto:navigators@mnsure.org">navigators@mnsure.org</a> or <a href="mailto:brokers@mnsure.org">brokers@mnsure.org</a>.4305082020-05-08T19:52:49ZAssister Announcements244306Navigators and CACs233537Brokers233536<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore><Tag><Description/><Title>Special enrollment256515Brokers233536Navigators and CACs233537Loss of Coverage SEP Flyer20200423 Loss of Coverage SEP Flyer<custom:Link urlOnly="true" type="Component" destination="tcm:34-429569" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-04-23T19:17:35ZMNsure has created a loss of coverage special enrollment period (SEP) flyer for assister use34MNsure has created a loss of coverage SEP flyer for assister use. This flyer will also be translated into other languages. Please watch future weekly communications for the availability of translated versions of this flyer. The SEP flyer is located in the Resource Links section of the <a href="/assister-central/helping-consumers/sep/index.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Special Enrollment Period (SEP)">Special Enrollment Period (SEP)</a> section on Assister Central.429569Special enrollment2565152025-11-25T14:27:31ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Brokers233536Account Request Forms20200403 Account Request Forms<custom:Link urlOnly="true" type="Component" destination="tcm:34-426562" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-04-03T14:55:14ZConsumers must sign Account Request Forms34Due to the sensitivity of the information being attested to, consumers must sign Account Request Forms. MNsure is unable to accept these types of signatures: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Those that are typed in a computerized font that appears to be a signature. </li> <li>The signature must be on the form. MNsure is unable to accept signatures that are on a separate piece of paper.</li> <li>Signatures may not be cut from another document and adhered to the Account Request Form.</li> </ul>4265622020-04-03T15:35:13ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Assister Availability Updates20200326 Assister Availability Updates<custom:Link urlOnly="true" type="Component" destination="tcm:34-425090" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-03-26T20:25:22ZFor agencies that need to temporarily suspend application and enrollment services for consumers34MNsure is focused on serving our assister partners and consumers throughout the COVID-10 pandemic. We understand that our assister partners may need to change, reduce or temporarily suspend services to protect employees and customers, and to comply with Governor Walz’s Stay at Home Executive Order. If your agency temporarily suspends application and enrollment services for consumers: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Please notify MNsure via email at <a href="mailto:navigators@mnsure.org">navigators@mnsure.org</a>.</li> </ul> Agency administrators can temporarily remove certified assisters from the Assister Directory to ensure consumers are not attempting to reach out while the agency is closed. Do NOT change staff members to “inactive” status. To temporarily remove staff from the Assister Directory following these instructions: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Use the <a href="/assister-central/navigator-one-stop/amp/account-home.html">Agency Management Program (AMP)</a> to <a href="/assister-central/navigator-one-stop/essential-tools/update-staff.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="AMP - Update Staff on Your Roster">Update Staff on Your Roster</a> and click on the link labeled “Update Assister Directory Listing and Status.” Click on "No" under the heading "List on Assister Directory (Public)."</li> </ul> When the agency resumes services, please notify MNsure via email and use AMP to add staff back to the Assister Directory. 425090Consumer assistance2462602020-03-27T20:53:35ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Reminders for Submitting Account Request Forms20200326 Reminders for Submitting Account Request Forms<custom:Link urlOnly="true" type="Component" destination="tcm:34-425086" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-03-26T19:30:43ZThree key reminders about account creation34<ul xmlns="http://www.w3.org/1999/xhtml"> <li>Due to the Stay at Home Order, account request forms must be submitted via fax or email to <a href="mailto:navigators@mnsure.org">navigators@mnsure.org</a>. Submitting these requests via mail, may cause a delay in processing.</li> <li>Some assisters are facing the challenge of submitting the form and consumer verification documents together electronically. For this reason, assisters are permitted to submit these items separately.</li> <li>If sending via email, Account Request forms and verification documents MUST be sent via <a href="/assister-central/shared-resources/joint-policies/secure-email.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Secure Email Policy">secure email</a>. </li> </ul> Full details of the <a href="/assister-central/shared-resources/joint-policies/manual-account-request.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Account Request Policy">Account Creation Policy</a> can be located on Assister Central. 425086Consumer assistance2462602025-04-10T14:50:07ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Manual Account Request Submittals20200320 Manual Account Proofs Separately<custom:Link urlOnly="true" type="Component" destination="tcm:34-424128" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-03-20T19:06:35Z Permitting assisters to electronically submit the form and consumer verification documents separately34Due to our challenging work environments where the assister does not have the ability to submit proof of verification in the same electronic file as the Account Request Form, we are permitting assisters to electronically submit the form and consumer verification documents separately. Please be sure to include the assister email address on the coversheet of the submittal. If we are unable to match up a form with verification documents, an email will be sent to the assister if an email address is provided. If sending via email, Account Request forms and verification documents MUST be sent via <a href="/assister-central/shared-resources/joint-policies/secure-email.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Secure Email Policy">secure email.</a> Full details of the <a href="/assister-central/shared-resources/joint-policies/manual-account-request.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Account Request Policy">Account Creation Policy</a> can be located on Assister Central. Please note: This exception only pertains to faxed or emailed Account Request forms and does not apply to those sent via mail.424128Policy1531632025-04-10T14:50:05ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Public Charge Flyer20200305 Public Charge Flyer<custom:Link urlOnly="true" type="Component" destination="tcm:34-422161" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-03-05T20:20:40ZDoes Public Charge Apply to You?34DHS has prepared a flyer entitled, “Does Public Charge Apply to You?” The flyer is available through DHS eDocs <a href="https://edocs.dhs.state.mn.us/lfserver/Public/DHS-8044C-ENG">(DHS-8044C)</a> and there are links to the flyer on MNsure.org. We will provide updates through the Navigator Communication as more resources are available.422161Medical Assistance153154MinnesotaCare1531552020-03-05T20:25:58ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Residential Address on Applications20200228 Residential Address on Applications<custom:Link urlOnly="true" type="Component" destination="tcm:34-421428" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-02-28T16:53:37ZA physical address must be used when completing the residential address portion of the application34When completing an application for a consumer, a physical address must be used when completing the residential address portion of the application. Please be aware that using a PO Box as a residential address instead of a fixed address is not considered reasonably compatible with attesting to being a resident of Minnesota. Populations who are excluded from this requirement are consumers who indicate they are unhoused on the application or if the consumer is part of the Safe at Home program.4214282026-01-27T16:42:28ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Public Charge Rule Takes Effect February 24, 202020200220 Updates Regarding the Public Charge Rule<custom:Link urlOnly="true" type="Component" destination="tcm:34-418143" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-02-20T19:15:24ZEffective February 24, 2020, the U.S. Citizenship and Immigration Services (USCIS) will implement the "public charge rule."34Effective February 24, 2020, the <a href="https://www.uscis.gov/greencard/public-charge">U.S. Citizenship and Immigration Services (USCIS)</a> will begin considering the receipt of some types of public assistance, including certain types of federally-funded Medical Assistance, among other factors, when the federal government reviews the immigration status of certain non-citizens who apply for legal permanent resident status (a green card) or renew or change their immigration status. Per the USCIS, the rule will only apply to applications submitted on or after February 24, 2020. Also benefits received before February 24, 2020 will not be considered in the public charge determination. If you are working with a consumer who is concerned about the public charge rule, you can refer them to MNsure’s website (www.mnsure.org) where we have posted this information (search using “public charge”). Minnesota state agencies have jointly published a public charge reference document that is available in <a href="https://edocs.dhs.state.mn.us/lfserver/Public/DHS-7962-ENG">English (PDF</a>), <a href="https://edocs.dhs.state.mn.us/lfserver/Public/DHS-7962-SPA">Spanish (PDF)</a>, <a href="https://edocs.dhs.state.mn.us/lfserver/Public/DHS-7962-HMN">Hmong (PDF)</a>, <a href="https://edocs.dhs.state.mn.us/lfserver/Public/DHS-7962-SOM">Somali (PDF)</a> and <a href="https://edocs.dhs.state.mn.us/lfserver/Public/DHS-7962-KAR">Karen (PDF)</a>. Please note: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>The public charge rule does NOT change who is or is not eligible for health care benefits. The rule cannot be considered in a health care or other public assistance eligibility determination.</li> <li>Assisters should never give immigration advice or guidance. Consumers who have questions about how the public charge rule affects them or their family should seek legal advice from an immigration attorney. This will allow people to make an informed decision about receiving health care and other public assistance benefits and understand whether they or their family may be impacted in the future.</li> <li>Inform people who ask about the public charge rule to contact a Legal Aid office at 1-800-292-4150 from 8:30 a.m. to 4:30 p.m., Monday - Friday (<a href="https://www.lawhelpmn.org/">www.lawhelpmn.org</a>) or a private immigration attorney. Mid-Minnesota Legal Aid also has published a <a href="https://www.lawhelpmn.org/self-help-library/fact-sheet/what-public-charge">resource page</a> with information and materials on the public charge rule.</li> </ul>418143Consumer assistance246260MinnesotaCare153155Medical Assistance1531542020-04-10T19:05:22ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537MNsure Communications Team Would Like to Help!20200213 MNsure Communications - Publicize Your Event<custom:Link urlOnly="true" type="Component" destination="tcm:34-420198" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-02-13T19:52:45ZMNsure’s communications team is always looking for ways to highlight the great work of our assister partners34MNsure Communications team is ready to help publicize your event. Have an event that you want MNsure to publicize or have MNsure leadership to attend? Please let us know! MNsure’s communications team is always looking for ways to highlight the great work of our assister partners. From press releases to press coverage – we want to work with you to get the word out. For MNsure participation with an event, please reach out to <a href="mailto:%20Dawn.Napier@state.mn.us">Dawn.Napier@state.mn.us</a> and provide the following: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>Name of your organization</li> <li>Contact name and email for follow-up</li> <li>Name, date and location of event, include website if available</li> </ul>420198Outreach1531722020-02-13T20:15:11ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Brokers233536QHP Consumers20200206 QHP Consumers Special Renewal<custom:Link urlOnly="true" type="Component" destination="tcm:34-419415" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-02-06T21:17:17ZContact the ARC or Broker Service Line for additional information34If you have a QHP consumer who was enrolled in coverage in 2019 and missed their opportunity to renew their coverage for 2020, there may be options available to them. Please contact the ARC or Broker Service Line for a review of the consumer’s case.419415Renewals2565192021-07-19T17:47:11ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Uploading SEP Verification Documents20200116 Uploading SEP Documents<custom:Link urlOnly="true" type="Component" destination="tcm:34-416405" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-01-16T20:58:32ZThe wrong upload tool is being used for uploading SEP verification documents34We are seeing an increase in cases where the wrong upload tool is being used for uploading SEP verification documents. Using the correct upload tool helps the Broker Service Line and ARC to verify SEPs for assisters over the phone. When you are in the consumer’s online account it will redirect you to the SEPUP tool to upload SEP verification documents. Confirm you are using the right tool by looking for this header where you enter the consumer’s name: “Upload your SEP verification documents to MNsure.”416405Special enrollment2565152020-01-16T21:17:21ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Case Status Request (CSR) Tip20200116 CSR Tip<custom:Link urlOnly="true" type="Component" destination="tcm:34-416404" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-01-16T20:57:38ZAll fields on the CSR form must be completed34In order for the ARC and Broker Service Line to accurately process a CSR request, all fields on the form must be completed. This includes the dropdown on the type of status being requested. Staff must have all information completed in order to provide assisters with an accurate update.416404Consumer assistance2462602020-01-16T21:17:21ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Sending Emails to the Broker Service Line20200109 Sending Emails to the Broker Service Line<custom:Link urlOnly="true" type="Component" destination="tcm:34-415914" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-01-10T13:39:11ZNational Producer Number (NPN) should be included when sending an email34This is a friendly reminder to include a National Producer Number (NPN) when sending an email inquiry to the Broker Service Line. This is similar to what is required when making a phone call and is necessary for broker verification. Additional information about contacting us can be found in the <a href="/assister-central/broker-one-stop/policy-procedures/broker-service-line-policy.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="02 - Broker Service Line Policy">Broker Line Service Policy</a> on Broker One Stop.415914Policy1531632026-04-01T15:42:13ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Application Change - Social Security Number Entry20200109 SSN Entry App Change<custom:Link urlOnly="true" type="Component" destination="tcm:34-415860" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2020-01-09T19:41:15ZApplication to include SSN confirmation beginning January 1334To reduce unintentional data entry errors when SSNs are entered on an application, an additional field titled, “Re-Enter Social Security Number” is being added to the application process for clients along with a page entitled, “SSN Confirmation”. Beginning Monday, January 13, when completing an online application, the SSN must be determined valid by the system, the SSN field and Re-Enter SSN fields must match and the SSN cannot be used for more than one member on an application. Additional details with screenshots can be viewed on the <a href="/assets/DHS-SSN-Verification_tcm34-415836.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="DHS-SSN-Verification">SSN Verification webinar</a> . 415860Consumer assistance2462602020-01-09T19:44:14ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537New Preferred Drug List20190725 New Preferred Drug List<custom:Link urlOnly="true" type="Component" destination="tcm:34-394171" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2019-07-25T17:23:47ZAll managed care organizations that offer a drug benefit for Minnesota Health Care Programs (MHCP) members must use the Department of Human Services uniform preferred drug list.34Effective July 1, 2019, all managed care organizations that offer a drug benefit for Minnesota Health Care Programs (MHCP) members must use the Department of Human Services uniform <a href="https://mn.gov/dhs/assets/preferred-drug-list-fee-for-service_tcm1053-292127.pdf">preferred drug list</a>. This list reduces the number of preferred drug lists in use from nine to one, making it easier for members, prescribers and pharmacists to understand what medications are covered for Medicaid and MinnesotaCare programs. The <a href="https://mn.gov/dhs/partners-and-providers/news-initiatives-reports-workgroups/minnesota-health-care-programs/drug-formulary-committee/uniform-preferred-drug-list/">Department of Human Services website</a> has additional information about the uniform preferred drug list including frequently asked questions for members, providers and drug manufacturers.394171Medical Assistance153154MinnesotaCare1531552019-07-25T18:25:06ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Certification Questions20190718 Certification Questions<custom:Link urlOnly="true" type="Component" destination="tcm:34-393422" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2019-07-18T18:19:12ZCertification can be monitored through AMP34If an individual has certification questions, they should first contact their agency administrator as they can use the Assister Management Program (AMP) account to answer many certification questions as they arise. They can also use AMP to <a href="/assets/Monitoring-staff-certification-recertification-status_tcm34-354628.pdf" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="Monitoring-staff-certification-recertification-status">monitor staff progress (PDF)</a> through the certification process.393422Certification and training2478532019-07-26T19:05:45ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Navigators and CACs233537Enrollment Escalation Updates20190627 Enrollment Escalation Updates<custom:Link urlOnly="true" type="Component" destination="tcm:34-390825" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2019-06-27T16:57:09Z ARC will begin proactively emailing assisters to inform them of updates regarding the outcome of QHP enrollment related activities34Beginning July 1, ARC will begin proactively emailing assisters to inform them of updates regarding the outcome of QHP enrollment related activities that normally would have been a call-out to the assister. The purpose of these emails will be to provide the assister with an update on the status of their consumer’s QHP enrollment and to advise them of any necessary follow-up. Please note: Assisters should read these emails in full and touch base with their consumer prior to taking further action on the case. This includes before contacting the ARC or submitting another request. If any follow-up steps are necessary, the assister should contact ARC with their consumer present.390825Consumer assistance2462602019-06-27T17:02:05ZAssister Announcements244306<Publisher/><Source/><Rights/><Identifier/><Format/><Language>eng</Language><SubjectControlled/></DublinCore></metadata><Category><Description/><Title>Brokers233536Navigators and CACs233537Manual account creation process reminder20170831 Manual Account Creation Reminder<custom:Link urlOnly="true" type="Component" destination="tcm:34-310090" templateURI="tcm:0-0-0" origin="tcm:0-0-0" />2017-08-31T15:00:02ZReminder of how the MNsure determines whether the assister or the consumer receives an email with account credentials during the manual account creation process 34Assisters have expressed some confusion as to whether an assister receives an email with account credentials during the manual account creation process. MNsure is only able to send the new account credentials to one place. The place where the account credentials are sent is determined in the following way: <ul xmlns="http://www.w3.org/1999/xhtml"> <li>If a consumer email address is provided, MNsure will email the account credentials to the email address the consumer lists as their email address on the form. In this situation, the account credentials will NOT be emailed to an assister listed on the Account Request Form.</li> <li>If no consumer email address is provided, but there is an assister email address, MNsure will email the credentials to the assister email address. In this situation, the consumer will not receive the account credentials by email or mail.</li> <li>If there is no consumer email address and no assister email address on the Account Request Form, then MNsure will mail the credentials to the consumer’s mailing address.</li> </ul> If you are expecting credentials by email, remember to check your junk mail folders! For more details please review MNsure’s <a href="/assister-central/shared-resources/joint-policies/manual-account-request.jsp" xmlns:xlink="http://www.w3.org/1999/xlink" xlink:title="01 Page Intro - Manual Account Creation Policy">Manual Account Creation Policy</a> on Assister Central310090Policy153163Consumer notices2470242018-10-30T18:10:17Z